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“Good location, Helpful staff” 4 of 5 bubbles
Review of Novotel London City South

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Novotel London City South
Ranked #281 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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2,013 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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Aberdeen, United Kingdom
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

This hotel was selected due to it's location to my London office. The room was clean and tidy and the facilities were of the usual high Novotel standard. The breakfast was was well presented and there was plenty choice of items on the hot and cold buffet.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to the Novotel London City South very soon. Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
470 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed January 21, 2014 via mobile

I paid just over £100 for the room, and given the low price, it was a good sized room with a double bed, clean and with all the necessary amenities, including a bed settee and free wifi. The TV had a strange reluctance to show BBC1 (Room 103 if the management want to fix it) but otherwise a clear 4 star.
The rear of the door says they would normally ask £375 or so for single occupancy, good luck. Whilst there is a bar/ cafe and restaurant, the spa and gym is absurd. The spa is tiny the gym has 4 moving cardiac pieces, two leg machines and some free weights, it would have been more realistic to have had either a spa or a gym, but for most users having both will actually be a bitter disappointment. For that reason it's not for me next time, I like to be able to swing a cat in a gym (but not actually do it you understand).
Much of the decor and fittings were also odd, in the sense that there is no wardrobe, rather it is a partitioned area, like the spa it's there but doesn't feel right.
Good at 100, not worth more than 120, you can definitely find better for that.
I have seen reviews suggesting there is nothing in the area, I don't think they could have gone the right way, ask at reception and head west, but within 300 metres I found at least a half a dozen restaurants, Leon, Itsu, an Italian etc and an M&S food, WH Smith and another papershop / grocer, but I do agree that if you go the wrong way or just look immediately outside the hotel you will be surprised how quiet it is after 7pm

Stayed January 2014, traveled on business
Helpful?
Thank JohnR888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
Thank you for taking the time to post a review, I'm pleased you enjoyed your stay overall and will have my mainteance team address the issue you raised regarding the television channels.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

Our family of four stayed here July 2013 for 4 days, and it was a great location.
Rooms were:
-modest/small but it is what we expected
-clean
-comfortable beds
-hot - air cooling is NOT air conditioner (be warned Westerners who like A/C!)

So amazing to be a 2 minute walk from the Borough Market (we went there as often as we could) and a short walk to grocery stores, tube and train stations, the Tate, many bridges, and the boardwalk area along the river.

Only complaint (other than no A/C - it was a humid week!) was that they do not have a pool. We asked if we could use the pool at the Black Friars Novotel and the front desk said yes and that they would call over. We did the 20 minute walk over to the hotel only to be told that we were not allowed to use the pool due to "security" issues. Disappointing for the kids to say the least.

Would be great if they offered some kids activity packs or something - they ARE trying with their bracelet at check in - apparently that is the "gift for kids"

Overall though, a very good hotel, mostly due to its location.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wayneelliott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
Thank you very much for your review, I am delighted that you enjoyed your visit and I look forward to welcoming you back again soon.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 13, 2014

If you just looking for a bed to sleep in its fine.
I rang up before my trip to ask about the car parking as we where going out in the evening. I was told it would just be £25. This was not the case as when I asked for my ticket to be validated as I had phoned up I was told by the reception staff we do not own the car it is owned by another hotel chain so pay at the pay station! Car parking was in total £40 as we went out in the evening the staff where so unhelpful over this matter!
When leaving the next morning we where packing our bags and housekeeping where trying to come in and clean the room??? We had not checked out at this point!
What can I say about breakfast disappointing but some of it was quite nice, sausages where pink inside and tasted awful.
I would not stay here again unless there was no rooms anywhere else and I just needed a bed to sleep in!

  • Stayed January 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Milylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
Thank you for your review, I'm sorry the car park pricing was not explained clearly to you and will ensure that the team are aware of your comments. Thank you again for your feedback.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

I booked this hotel based on the reviews posted on Tripadvisor. I was surprised to see that no one mentioned in the reviews that this is located in middle of nowhere. Except location everything is good about this hotel. This is about 6 minutes walking distance from Borough Tube and about 8-9 minutes walking distance from London Bridge tube station. One has to take Northern from Borough/London Bridge tube and go to Elephant and Castle to change to Bakerloo to go any place unless u wish to travel on Northern line. Based on reviews on net, Elephant & Castle is not safe area to move around, though it is not a problem to change the tube. If you wish to travel to various places in London, this is not a very convenient location for sure. The walk to Borough tube is completely deserted after working hours. After working hours finding taxi is difficult too. There are no restaurants, shops. There is one Indian restaurant that offered mediocre food. One has to go to Borough market to find couple of restaurants and shops. Rest, staff is very friendly and co-operative, restaurant offers good food, breakfast is well spread if not great, rooms are good and clean. You can choose any room - roadside or rear side, both are equally good. Gym is small but well, it offers basic facility. On rear side there is parking facility available on pay.

Room Tip: All rooms are equal.
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  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Shirish_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you overall enjoyed your stay with us, though I am disappointed that you didn't find our location to be convenient however I do hope to see you again in the very near future.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

I stayed here recently on a business trip to London and chose for the location and price (close to my office and I'm on an average budget). Not much to rave about regarding the room. Toilet was in a separate closet, bed was pretty firm (which was fine for a couple nights if you like that), shower leaked onto the floor and made its way to the carpet (they had a separate tub that I didn't use), reception was fairly nice and i didn't use the gym or restaurant/bar. I'm a little annoyed with Novotel in general since they all seem to have trouble adjusting the invoice details (my company is strict that its made out to them instead of me). I think I've met one person at reception over the course of 3 yrs that could adjust it properly without any problems.

Room Tip: Chose a room in the middle of the hallway (the hallways are long so you could end up with a bit of d...
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mtfb45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, January 27, 2014
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Novotel London city South and I hope we can be part of your future travel plans.
Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London City South

Property: Novotel London City South
Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Green Hotel in London
#207 Luxury Hotel in London
#244 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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