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“Good breakfast, but nothing special” 3 of 5 bubbles
Review of Novotel London City South

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Novotel London City South
Ranked #281 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Oslo, Norway
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good breakfast, but nothing special”
3 of 5 bubbles Reviewed February 28, 2013

The stay is practical if you arrive from Gatwick and want to live close to the City. The location is however a bit far from Trafalgar and Piccadilly Circus for London first time tourists. You also need to consider this if you arrive on Paddington from Heathrow. It is a long commute,

The quality of the room was also really cheap. The bathroom sink was broken and the shower cabinet leaked. Weird when the hotel seem quite new. I also want to suggest to change the key system. Magnetic cards are just a hell.

Despite it cheap room feeling, the breakfast was excellent and we loved the service. The receptionist was not able to order a taxi for us, but that may also be the taxi service in London that failed to pick us up at the right time.

Room Tip: Sixth floor is excellent.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TarjeiR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, March 4, 2013
Dear Reviewer,

Thank you for taking the time to write a review about your recent visit to Novotel London City South and about your feedback regarding breakfast and service.

We have noted your comments about the room, which I will address with Maintenance. I hope you will stay with us on your next visit to London.

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,013 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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English first
Bathgate, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Stayed here for three nights, over a long weekend holiday break through Shearings Coach Holidays. Travelling down from Scotland, we arrived mid afternoon and were immediately surprised by both the exterior and interior of this lovely hotel.
Our room was spacious and very well decorated, had all the usual mod cons - lcd tv, phone, internet access etc - and more importantly was very clean - which is a big plus factor in our books.
I have to say that this was, and still is, the quietest hotel room we have ever stayed in ! The rooms were extremely well soundproofed, and even the room doors closed without a sound, even if you tried closing them with force. This meant of course that you were never disturbed by banging or clicking doors as you slept. All of this meant very peaceful and restful nights.
Breakfast was hot toast and tea followed by an excellent hot and cold buffet, with wonderful pastries to finish.
Service at all times was efficient and pleasant, and the large breakfast room and lounge were a pleasure to dine in.
The large reception area, had several 'free internet' terminals, and free wi-fi.
The hotel is just the other (south) side of the Southwark Bridge - which has to be the quietest bridge/road for traffic in the whole of London. I think it's something to do with it's access level from the bustling city centre ?
A two minute walk from the hotel gets you to the bridge's staircases which take you down and onto the Southern Embankment, which is an amazing stretch of walkway for entertainment of all types, and, leads you to the London Eye.
A minutes walk gets you to the stops for the London tour buses !

All in all we found this to be a great hotel in a great (quiet) location, and would be the place to book if we ever go back to this wonderful city.

Room Tip: "Walk in " rates are expensive, so make sure you book ahead, online or phone, to get a muc...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank macolgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, March 4, 2013
Dear Reviewer,

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable.

I hope we can welcome you back to the Novotel London City South again very soon.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

We stayed at this hotel as a family and were impressed with the polite and helpful staff. Each request we made (more teabags, replacement kettle) was fulfilled quickly. All the staff from check-in, cleaners and waiting staff were very pleasant. Location great for exploring London - minutes from the tube station and walking distance to Tate modern and St Pauls. Unlike some reviwers,our room on the second floor, car park side was quiet.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cathy5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, March 4, 2013
Dear Reviewer,

Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London City South hotel.

I was delighted to hear that you overall enjoyed your stay with us and I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts have been recognised and remembered.

We very much look forward to welcoming you back to the hotel in the near future.

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 22, 2013

Stayed for 2 nights on the 20th of Feb, The hotel is nice and the staff are all very friendly, there are however a couple of issues worth mentioning (nothing that would stop me from staying there again).
1) the rooms are nice but the standard of cleaning is poor, the bed making is sloppy and they clearly don't vac the rooms too often,
2) then you have the noise at 05.30 in the morning from delivery drivers
3) staff smoking area was right under our room window.
4) once the maid had been into the room they left open the window and as we had been out all day the room was freezing
5) we had very little toilet roll, so we called to reception for some more ( this was on the evening) they said it would be brought up to us within 5 mins and it was only it wasn't toilet rolls it was towels, so I explained the mistake (easily happens when a brummie is talking to a foreign national) however having done so I was expecting to receive a couple of rolls ASAP but no I was given a box of tissues and some slippers as they had run out of toilet rolls ( not sure what the slippers were for, funny at the time, however a large hotel like this running out of toilet rolls REALLY!
Lastly we asked for a taxi to take us to the station and the one they got for us had no idea how to get there, work his sat nav or even the traffic light system as he decided to stop on a green light.

Room Tip: Ask for a room above the 1st floor and away from the delivery area
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LeeB0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, March 4, 2013
Dear Reviewer,

Thank you for your review, I treat all feedback with the utmost seriousness and I am currently investigating the matters raised as there appear to be some communication issues as we certainly do not run out of such items!

We appreciate your comments and hope to welcome you back soon.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed February 22, 2013 via mobile

Disappointed with weekend stay with family. Noisy refurbishment going on in hotel which we weren't warned about when we booked. Noise was loudest in our room. My daughter said it sounded like a flatulent elephant. Although noise stopped at 6pm it restarted the following Sunday morning at 10am. We did complain but were told there was nothing that could be done. Room was too small for a family of four. Evening bar staff were grumpy. Breakfast staff were hurrying us even though we were well within the Sunday morning breakfast times. The hotel is well situated close to Tate Modern & Globe theatre and I have stayed here several times before. I won't be staying there again.

  • Stayed February 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tapdancingbluebottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, March 4, 2013
Dear Reviewer,

Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London City South hotel.

I am very sorry that your experience did not meet your overall expectations on this occasion. At Novotel, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us.

I would very much like the opportunity to discuss your stay with us directly. If you would be so kind as to contact me at 0207 089 0502 or you can e-mail on H3269-DM@accor.com.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London City South

Property: Novotel London City South
Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Green Hotel in London
#207 Luxury Hotel in London
#244 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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