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“Nice hotel”

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Novotel London City South
Ranked #269 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 27, 2013

This is a nice modern hotel. The location is a ten minute walk from London Bridge station. The staff are friendly and the hotel is very clean. Our room was for 3 people and a really good size. It is also excellent that on Sundays you do not have to check out until 5pm. I would stay here again.

  • Stayed: January 2013, traveled with family
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2  Thank lucylou1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded February 11, 2013

Dear Reviewer,

Thanks for your review, I am glad you had a good stay with us.

See you on your next trip hopefully!

Kind regards,
Victoria Parry
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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857 - 863 of 2,182 reviews

Reviewed January 24, 2013

The hotel is situated farily close to London Bridge station with easy access from gatwick Airport. Nearest tube stations is 6-10 minutes away.
Superior room is Ok in size but lacks closets so if you're 3 persons in the room and have a large suitcase it's a bit of a struggle to find place for everything. Room has flatscreen and a sofa bed. Wifi is not free. Bathroom and toilet are separate and bathroom contains both a tub and a separate Shower. No noise from the street but there was redecorating activities during our stay and that was quote noisy. Nice breakfast buffet (seems to be of little better quality on weekdays compared to weekends). Very serviceminded staff and a good welcoming feel to the hotel.

  • Stayed: January 2013, traveled with family
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Thank Skjeldsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded February 11, 2013

Dear Reviewer,

Thank you for taking the time to write a review.

I am delighted that you enjoyed your visit and I look forward to seeing you again in the near future.

Kind regards,
Victoria Parry
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Stayed in Dec 2012 following a business meeting. Was not very impressed by the use of security doors to the corridors. Fully understand the usage but as a first impression it was not good. Nice bar, though this was closed when we arrived back, albeit we were late, but it is London. Room was ok for a business trip but I would not return for a weekend break with wife as it lacked the level of comfort and extras required to be special. Breakfast was good.

Stayed: December 2012, traveled on business
Thank Skiathosrunningclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded February 11, 2013

Dear Reviewer,

Thank you for taking the time to post a review and for your feedback.

Kind regards,

Victoria Parry
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

This room is located next to the gym and from 6am to about 10.30 pm you get a big banging noise every 20 seconds from the sauna system in the gym
The hotel not willing to change our room after a verbal request
complained also when paying the bill on leaving

Room Tip: check the rooms first
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  • Stayed: January 2013, traveled on business
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Thank IanPye1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Dear Reviewer,

Thank you very much for your feedback, I am sorry that on this occasion you were disappointed in your stay and am currently investigating why your request for an alternative room was not actioned.

I do hope that you will stay us again as I can see you found our location to be ideal for visiting London and please contact me in order for me to personally oversee your booking.

Kind regards,

Victoria Parry
Rooms Division Manager

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Reviewed January 18, 2013

I have stayed at this hotel a number of times and always find it a nice place to stay in London when the price is right. This trip was no exception. We opted for the executive family room, which had a slightly better view and a few more amenities and really enjoyed it. My only complaint is that there is construction going on in the hotel that I wish I had been made aware of in advance. Normally it wouldn't be a problem because we are always out and about during the day but this trip I had planned to work in the room for several hours each day and it was terribly distracting. I think notification about it would have gone a long way. When I did mention it when asked how our trip was on checkout, the person at the desk muttered a quiet sorry (sort of). Still, it would not deter me from staying there again. I do really like this hotel and its Bankside location is ideal for us.

  • Stayed: January 2013, traveled with family
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Thank theinphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Dear Reviewer,

Thank you for taking the time to write a review, I'm glad that you overall enjoyed your stay and would like to apologise if you were disturbed by any noise during our refurbishment. Unfortunately, we were not aware at the time that work being carried out would affect other areas of the building.

I'm pleased to read that you will be staying with us again in the future and would like you to contact me directly if I can be of assistance in making your reservation.

Kind regards,
Victoria Parry
Rooms Division Manager

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Reviewed January 17, 2013

Nice clean hotel, rooms a very small for a family of 4 with one real bed and on hide-a-bed which left very little room for luggage. Rooms where clean, but having the toilet in a different room from sink and shower across the room is something americans aren't used to. Staff was attentive and polite but not very knowledgable in our experience. Food was great in restaurant. Bar staff was awesome and helpful. Very close to London Bridge underground and Tate Modern, St. Paul's and London Bridge It's a must visit to the Borough Market, great food and experience!

  • Stayed: December 2012, traveled with family
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Thank jcoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Dear Reviewer,

Many thanks for your review following your stay, we value all your comments. Rest assured I will address any training needs with the team and will pass on your comments regarding the food and the bar staff as they will be most appreciated.

We hope to welcome you back to Novotel London City South in the near future.

Kind regards,
Victoria Parry
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank SladenjkajaBaby
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Green Hotel in London
#198 Luxury Hotel in London
#244 Family Hotel in London
Price Range: $152 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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