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“Great location + break”

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Novotel London City South
Ranked #267 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 18, 2013

I have stayed at this hotel a number of times and always find it a nice place to stay in London when the price is right. This trip was no exception. We opted for the executive family room, which had a slightly better view and a few more amenities and really enjoyed it. My only complaint is that there is construction going on in the hotel that I wish I had been made aware of in advance. Normally it wouldn't be a problem because we are always out and about during the day but this trip I had planned to work in the room for several hours each day and it was terribly distracting. I think notification about it would have gone a long way. When I did mention it when asked how our trip was on checkout, the person at the desk muttered a quiet sorry (sort of). Still, it would not deter me from staying there again. I do really like this hotel and its Bankside location is ideal for us.

  • Stayed: January 2013, traveled with family
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Thank theinphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Dear Reviewer,

Thank you for taking the time to write a review, I'm glad that you overall enjoyed your stay and would like to apologise if you were disturbed by any noise during our refurbishment. Unfortunately, we were not aware at the time that work being carried out would affect other areas of the building.

I'm pleased to read that you will be staying with us again in the future and would like you to contact me directly if I can be of assistance in making your reservation.

Kind regards,
Victoria Parry
Rooms Division Manager

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844 - 850 of 2,156 reviews

Reviewed January 17, 2013

Nice clean hotel, rooms a very small for a family of 4 with one real bed and on hide-a-bed which left very little room for luggage. Rooms where clean, but having the toilet in a different room from sink and shower across the room is something americans aren't used to. Staff was attentive and polite but not very knowledgable in our experience. Food was great in restaurant. Bar staff was awesome and helpful. Very close to London Bridge underground and Tate Modern, St. Paul's and London Bridge It's a must visit to the Borough Market, great food and experience!

  • Stayed: December 2012, traveled with family
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Thank jcoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

Dear Reviewer,

Many thanks for your review following your stay, we value all your comments. Rest assured I will address any training needs with the team and will pass on your comments regarding the food and the bar staff as they will be most appreciated.

We hope to welcome you back to Novotel London City South in the near future.

Kind regards,
Victoria Parry
Rooms Division Manager

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Reviewed January 16, 2013

  • Stayed: January 2013, traveled as a couple
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Thank SladenjkajaBaby
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 22, 2013

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Reviewed January 10, 2013

This is our second trip to London using this hotel, we find it ideal to explore the city from. London Bridge station just round the corner, buses and Thames path in spitting distance! We got a deal on this and paid in advance making the £13.05 bill at the end of our stay very nice!!!

We love Borough market and this entire area

Clean basic room, friendly staff and apart from no sink in the toilet area (you have to walk through the bedroom back to the washing area (bath, sower, sink)) perfectly suitable. The bed only comes with one pillow each so we had to fashion a double pillow situaiton with the cushions and the bed seemed quite hard (despite me liking a hard bed) - though as usual in hotels not the best night's sleep had!

Used the fitness centre - rower, cross-trainer, bike, treadmill, leg weight machine, balance ball, mat and weights, Steam room and Sauna

We did not have breakfast as there is Joe's Kitchen, Borough market, Island Cafe close by as well as the usual mix of coffee shops!

Room Tip: We always ask for a quiet room
  • Stayed: January 2013, traveled as a couple
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Thank travellingforfun72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 15, 2013

Dear Reviewer,

Many thanks for taking the time to write a review following your visit. I am so glad you had a good stay with us again and will hopefully see you on your next trip!

Kind regards,

Victoria Parry
Rooms Division Manager

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Reviewed January 9, 2013

  • Stayed: January 2013, traveled on business
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Thank Sprayvid
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 15, 2013

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Reviewed January 9, 2013

My wife, granddaughter, and myself stayed in this hotel for a 3 day London city break.
The hotel is fairly new and everything was spotless. Our room had a large double bed and a sofa bed, ideal for our 12 yr old granddaughter. The staff were all extremely helpful and polite. The buffet breakfast has an enormous choice and was always topped up with fresh supplies.
The hotel is 8 minutes walk from London Bridge tube station and 15 minutes from the London Eye.

Room Tip: We had an end of corridor room which was large and very quiet.
  • Stayed: December 2012, traveled with family
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Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 15, 2013

Dear Reviewer,

Thank you very much for your review, I am delighted that you enjoyed your visit to Novotel London City South.

I look forward to welcoming you back again soon.

Kind regards,
Victoria Parry

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Reviewed January 7, 2013 via mobile

the rooms were clean but very small and the toilet seems to have been stuck in a cupboard because they must of ran out of space! We did not have a lot of luggage so we were ok for space but would not recommend it for people with lots of luggage. The rooms were also very hot, but very quiet. The staff could not have been more helpful, they were brilliant.

  • Stayed: January 2013
    • Value
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Thank AG679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this reviewResponded January 9, 2013

Dear Reviewer,

Thank you very much for your review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We are in the process of refurbishing our rooms which will combine the bathroom facilities into one.

I look forward to welcoming you back again very soon.

Kind regards,

Victoria Parry
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Green Hotel in London
#199 Luxury Hotel in London
#244 Family Hotel in London
Price Range: $176 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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