Originally booked the European Hotel but received an email saying it was closed for Christmas for refurbishment so we had been transferred to their sister Carlton Hotel for the same price but with continental breakfast instead of English. We also ended up with 2 separate rooms instead of the family room booked. Our rooms were on the second floor and there was a small lift as well as stairs. The rooms were extremely basic and smelt of urine and each room had a tiny en-suite. There were tea and coffee making facilities but no milk. The sheets in the bed were clean but all beds had a grubby thin duvet which made me feel like I needed a good scrub after I'd slept under it! Breakfast consisted of juice, croissants and a couple of cereal choices and you could also have toast. Pitiful to say the least so we went to McDonald's across the road instead. We definitely won't stay there again!