We booked this hotel on the basis that we needed a family room for 2 adults 1 child on a last minute 2 day visit to London the cost was in the ball park what we wanted to pay as it was including breakfast and the pictures seemed ok, as the location goes it was good, virtually opposite Kings Cross Station and as we approached the entrance all seemed good. But once entering the hotel we started to have the "oh dear moment" as the bookings all seemed to be on scraps of paper and actually checking in was a pretty long and painful process, undeterred we carried on, the one lift can only carry 1 person at a time to the 3rd floor where we found our room. no lampshades on the 2 lights, a 3/4 bed for a double and a single bed in a "L" shaped room and as for the en-suite I could touch both walls standing in the middle physically you have to manoeuvre yourself under the sink to actually sit on the toilet! saying that though the room and bedding was all clean but it was a very basic room. the sleep was disturbed all night as you are right outside the busy Kings Cross junction with fast food outlets and sirens coming past seemingly every hour on the hour! we ventured downstairs to a small dining area which filled up quite quickly where we had a surprisingly decent breakfast served buffet style which seemed to be freshly cooked and replenished very quickly, I did notice the staff seemed a little short with some of the customers when asked direct questions regarding the food or drink options however not with me. A good plus point is that we were allowed to leave our luggage at reception all day at no charge. overall a poor hotel in need of an facelift and redecorating which a little more customer care wouldn't go amiss as well.
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- Also Known As:
- London Carlton Hotel England