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“Do it yourself and get more chocolate!”

Great British Tours London
Ranked #37 of 170 Food & Drink in London
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
98 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Do it yourself and get more chocolate!”
3 of 5 bubbles Reviewed February 18, 2013

This was something different, and i did enjoy it but i felt we could have had a lot more facts given to us. We did visit some lovely chocolate shops. Be prepared, they are expensive 0 but mostly very good.
The tour usually costs £30 each but we got it 2 for 1 on the south west trains days out website. I wouldn't pay £30 to do it.
I would say you are better off doing your own research, looking up where the chocolate shops are and spending the £15 or £30 you would have spent on the tour, buying what chocolates you want to try and going round yourself. That way, you will probably get more chocolates anyway! :) As a few stops - you didnt even get a sample and when you did, you mostly didnt get to chose which one you had.

Visited February 2013
Helpful?
Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

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Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Disappointing tour”
2 of 5 bubbles Reviewed February 16, 2013

Our tour guide Ferry was lovely but the tour itself was not very inspiring with little information given. If the group size was smaller it may have been better but with 20 people all going into small chocolate shops there is alot of waiting around. Few samples - about 5 chocolates in total. Tour took 2 hrs 15 but there is a 20 minute restroom break. My recommendation would be to buy a tour book (or use Google) and do it yourself and buy the chocolates as you go round yourself. Would be just as much fun!

Visited February 2013
Helpful?
2 Thank travellerbug44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thecelebrityplanet, Manager at Great British Tours London, responded to this review, July 27, 2014
We are sorry that you had a disappointing experience with our Chocloate Tour, though we're very pleased that your guide made a good impression. Still, we note your comments about the content of the tour and we do keep under review its description and content. Thank you for taking the time to feed back in detail.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
50 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Great tour!”
4 of 5 bubbles Reviewed February 12, 2013

I left a review on the main website but of course I need to make it official and add it to Trip Advisor! This is a great little tour where you will visit a number of chocolate stores and sample some damn fine choccies! Our guide Becky (I think that is her name) really made it due to her enthusiasm, friendly-ness and knowledge. Although we were walking in the rain, it was great discovering areas of the city. This is a great group activity to do that is light and easy. For those who are expecting a full on program, this is not it but what you will come out with is a pleasant experience and favourite chocolate shops to add to your list.

Keep up the great work and Chris…thanks for organizing this little surprise!

Visited February 2013
Helpful?
Thank jason-ho-01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax Station, Virginia
Level Contributor
16 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Not a good experience...”
2 of 5 bubbles Reviewed February 11, 2013

We had scheduled this tour a couple weeks in advance of our trip to London. We only had a few days in the city, and had several things planned for each day, so we didn't have much wriggle room in our schedule.

The day before the tour (when we were on our way to the UK), I received a voice mail - our tour had been cancelled, since not enough people had signed up to make it worthwhile for them to run it. Hmmm. OK. I guess I can understand that....sort of. It seems like for what they charge for a family, it would still be worth their while, but OK.

I called when I had phone service back....and here's where the run-around started.

They really wanted to schedule us for another chocolate tour...at their convenience. They insisted, actually. There was an earlier tour that day (we already had another tour scheduled for early in the day). There was a tour the following day (again, we had other things scheduled). I had to refuse multiple times, and had to explain myself each time - our schedule was tight and I didn't have another 4 hour block free during hte time we were in London! How many times did I have to repeat it? The receptionist was a bit snotty, and less than understanding, which didn't help.
After going round and round, I asked if they could just refund our money. After all, THEY cancelled on US.
This proved difficult. The young lady had to call her supervisor. They don't normally give refunds.

She called me back awhile later. She asked again if we could make one of the other chocolate tours. Did I stutter??? NO!

Well, maybe we could take the chocolate tour next time we were in London, then? Well, let's see....I live in Virginia, and plan to visit again....someday.....but no. No plans to come back in the near future. And frankly, given the way you treat your customers, you may not be here to give me my tour....so....NO!

Then she started offering me one of their other tours instead. Perhaps my 10 year old daughter would enjoy a little moonlight stroll through the dank, foggy, frightening streets on London on their "Jack the Ripper" night tour? Because, really...what says family bonding better than a tour of the haunts of vicious, mentally depraved, serial murderer? Sure! Great idea!

NOT!

I kept insisting they refund our money. Finally, she said they would issue a refund. But only if I emailed them after I was back in the States and reminded them. Because she would probably forget. Seriously???

In fairness, I emailed the day I got back and they grudgingly refunded us. But it took them over a week and yet another email enquiring whether we'd be back in London again soon to take a "make up" tour to get it.

Sheesh!

Visited January 2013
Helpful?
1 Thank Kathleen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thecelebrityplanet, Manager at Great British Tours London, responded to this review, July 27, 2014
We are very sorry that you have had poor service from The Chocolate Tour. This by no means represents the standard of service we set ourselves and we are disappointed to have let you down. Please get in touch direct with ferry@voidtravel.net so that we can investigate your issues in detail. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
82 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Great afternoon out in a picturesque bit of London”
4 of 5 bubbles Reviewed February 4, 2013

I really enjoyed this tour - there were generous samples at each chocolate shop location, and I have been back to a couple of the shops for gifts and afternoon tea already. Great hot chocolate available, and the tasting session at the last shop is great.

You do only get samples in each shop, but as there are 5 shops, I was more than satisfied with the amount of really good quality chocolate (as well as some brownies and macaroons) we had, and 2 hot chocolates as well. More than enough - come the end of the tour we were all done with chocolate for the day!

The one thing i would change is the trip to Harrods. You're not actually allowed to take tour groups through Harrods, so we had to be a bit hush hush, and the food hall is absolutely rammed at all times, so that wasn't really worth it. The other 4 shops were great though.

I can imagine this is pretty uncomfortable in bad weather, as there is a lot of walking. It was cold when we went, but that was just fine.

Visited November 2012
Helpful?
Thank TheBogart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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