On first impressions the hotel room was nice, was very hot when we got in so we tried to turn the radiators down but we couldnt. We opened all the windows and when we got back from our meal out it was much more comfortable and the radiators were off, however we woke in the night feeling like we were in a sauna and had to open the windows again which were on a busy main road. It was safe to say we did not get much sleep!
On explaining this to the member of staff in the morning he laughed and shrugged his shoulders- what great customer service that was!
At breakfast there were no tables left so we were sat with a couple with hardly any room to move...awkward!the breakfast staff continues to ignore us and then when one finally came over they said we were too late for what everyone else was eating and we could only have fried egg on toast....no apology or smiles, just blank miserable faces. It doesnt take much to apologise and smile.
Only plus of this hotel is the location....five mins walk to hammersmith appollo and to westfields.
Oh and the beds were comfy...if you can sleep!More
- Free Wifi