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“NOTHING SPECIAL (plus, a distracted -SLEEPING -management)”
3 of 5 bubbles Review of My Chelsea

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My Chelsea
Ranked #448 of 1,090 Hotels in London
Certificate of Excellence
London, United Kingdom
1 review
“NOTHING SPECIAL (plus, a distracted -SLEEPING -management)”
3 of 5 bubbles Reviewed June 17, 2014

I have been at this hotel long time ago, and had a great time. But....this time it was different.
Nothing worked the way it was supposed to. Had some maintenance issues that took 1 day to sort out. Went down for breakfast and it took 10 minutes to get a cup of coffee. Spoke with a spanish day manager, and she seemed not to care at all...( i am sure she doesn't, but at least she could try to fake it better), she just couldn't handle multiple issues at all. Terrible manager.( later on i was told by another staff member that she was caught SLEEPING and nothing, yes, nothing happened!! )
The maintenance guy looked sleepy....and the list could go on and stretch a mile long. I just took the chance to write it dow, as i see many fooled guests here trying to fool others to fall into this trap. Do me a favour, look carefully first.

Room Tip: Just don't go for this one. There are many hotels in London. Look accurately.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome B, Manager at My Chelsea, responded to this review, June 18, 2014
Obviously very disappointed Mark that your last experience at myhotel Chelsea did not meet your standards. I am the new Hotel Manager (Jerome) - started at the end of May - and I am reviewing all standards, & services, product offering etc...
myhotel Chelsea is entering a new era and do hope that you will give us a chance to experience our product again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
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English first
Stockholm, Sweden
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed June 14, 2014

Me and my partner always stays at My hotel Chelsea when going to London, even though we found it a bit ruf the last time we were there. The interior design is really modern yet do the rooms feel so homey and nice. It's just the thing about the double rooms - they are a bit small, but of course you can book a bigger room if affordable. What is great is the breakfast - the first morning you eat from the great buffé and maybe order specials. The next day, they remember it all. And there's fresh fruit sallad, and youghurt and fresh orange juice and lovely croiassants - just for you to dive in. You stay - you won´t be dissapointed. What is best is there is a great PUB with a rather posh clientel just around the corner, mixed with locals, so it's great fun for any tourist just to watch people.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome B, Manager at My Chelsea, responded to this review, June 18, 2014
It was great to read about the joy of your stay. We have some great exciting news happening at myhotel Chelsea, starting with a whole new reception opening week commencing 23rd June, then we will have a brand new cafe concept opening at the end of July. And much more in the pipeline...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed June 10, 2014

Me and my partner visited my hotel Chelsea in June 2014 for one night to celebrate our anniversary. On arrival the staff were not welcoming or polite as promised in the prior email. The room seemed ok on first glance but the mirror was dirty and we realised the shower had a leak. We called reception and a young woman came who achieved absolutely nothing. Later a man arrived who told us he had to go and call another colleague as he too could not fix it. Feeling hot and sweaty after after having walked around London for hours, having to wait well over an hour to be able to use the facilities that we had paid a lot of money for was simply not ok. I asked to be moved but they stated that the hotel was fully booked. As a result we could not relax during our stay as we had staff members knocking on the door every 5 minutes trying to fix things that shouldn't have been broken in the first place. This hotel is not worth it's 4* rating or the £200 we paid for it.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astabeisyte, Manager at My Chelsea, responded to this review, June 16, 2014
Thank you for taking the time to write a review and we are disappointed that your stay did not meet your expectations as we thrive to make each guest’s experience something to remember.
myhotel Chelsea has just started a refurbishment phase, starting with our reception and we now have a new Hotel Manager who is the process of reviewing all standards and services. The Hotel Manager has taken on board your comments and this will only help to set us in the right direction.
If you wish to discuss your stay further, we will be more than happy to receive your call by asking for either Asta or Jerome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed June 9, 2014 via mobile

Nice enough hotel with friendly staff. Good location for our needs- a short walk to south Kensington tube and we could walk to the Royal Albert Hall. The room was not to our taste, although others may love it. The room had little natural light to begin with, but was painted in a dark red.

Stayed June 2014, traveled as a couple
Helpful?
Thank Nick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neath, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 7, 2014

Six of us stayed for our sons thirtieth birthday this week. What a fantastic boutique hotel. The staff went the extra mile. My daughter in law had her room upgraded because it was a birthday celebration. The rooms were unique, spotlessly clean and had everything you needed. Although we didn't eat in the hotel the restaurant looked very nice, Italian based. The location is fantastic, just a short stroll to the Fulham road and the kings road. Will definitely use this hotel again. The only downside and this is nothing the hotel could do about was the scaffolding company working on the building opposite were a bit noisy at 8am.

Room Tip: Ask for a room upgrade especially if it's a celebration
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevintops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 of 5 bubbles Reviewed June 6, 2014

We would agree with other comments about the great location and the quiet and comfortable feel of the hotel ... and about the washcloths and the internet signal. The property, though, is getting a little dated, e.g., stains on the curtains. And, the conservatory was out of use the day we stayed, which significantly reduced the amenities and ambiance of the hotel. We should have had a concession on our rate, in our opinion. Finally, our reservation experience through Amazon was not a good one ... We were bounced to the LateHotels site and were "baited and switched" into a higher rate. We would advise booking directly through MyHotels and looking at their special offers.

Room Tip: We requested an upper floor and had a very quiet stay.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CScape2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marblehead, Massachusetts
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

A very comfortable hotel. My only complaint was that we had a very weak signal in our room when using the hotel wifi service.
Also don't forget to bring your own washcloth as they are not provided in this hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Briglag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about My Chelsea

Property: My Chelsea
Address: 35 Ixworth Place | Chelsea, London SW3 3QX, England
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#238 Business Hotel in London
#301 Luxury Hotel in London
#305 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — My Chelsea 4*
Number of rooms: 45
Official Description (provided by the hotel):
Your Oasis for Cosmopolitan Fashion and Fun Stepping into the chic lobby, a sense of calm envelops you. The fresh, classic design lifts your spirits. This cosmopolitan urban retreat is so alluring, you won't want to leave. But with the world's mecca for luxury fashion and fun outside, it would be rude not to. Sloane Square, the Royal Court Theatre, the Victoria & Albert Museum and the King's Road are all just a short stroll away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Expedia, Hotels.com, Agoda, Cancelon, Cheap Tickets, Priceline, TripOnline SA, Evoline ltd and HotelQuickly so you can book your My Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Myhotel Chelsea London
Myhotel Chelsea Hotel London
My Chelsea London, England

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