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“Beautiful hotel great position”

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St. James' Court, A Taj Hotel
Ranked #173 of 1,078 Hotels in London
Certificate of Excellence
Reviewed June 17, 2014

This hotel is in a great position. Close to st James Park station . This hotel is a very luxurious hotel.. Very well fitted out in the rooms.. Delicious breakfast. Bank restaurant is also very good.
Staff very friendly and attentive.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 18, 2014

Dear Karlene H,

Thank you for the review following your recent stay with us. The team and I are delighted to read that you enjoyed the experience from the hotel facilities to the service supporting them. I sincerely hope that we will have an opportunity to welcome you back again soon.

Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,916 - 2,922 of 3,712 reviews

Reviewed June 17, 2014 via mobile

The ambiance as you enter the hotel is one of hushed assignations. There are business deals going on over whiskey, and gossip going on over tea. The lobby is plush with small private areas. The room was lovely altho on the small side. However, the location is prime, being mere blocks away from Buckingham Palace.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Drema D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 17, 2014

Dear Drema D,

Thank you for the review following your recent stay with us. Despite the size of your room, we are pleased you enjoyed all aspects of your stay. Our room do vary in size and shape owing to the fact the hotel building is over 100 years old. We hope that the hotel will be your hotel of choice when returning to London.

Thank you for the review, we hope to welcome you back again soon.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

I have reservations to stay at the St. James Court soon and needed to contact the concierge for assistance. He went above and beyond the call of duty to help me in making arrangements to see a ticketed event at the Tower of London.

  • Stayed: June 2014, traveled with family
    • Service
Thank TravelFan961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 17, 2014

Dear TravelFan961,

Thank you for your pre stay review regarding the service that you have received so far from the concierge team. I am delighted that they have been able to assist you in securing tickets for an event and we now look forward to welcoming you to the hotel. I am sure your stay will be as enjoyable if not more enjoyable than the service you have already experienced.

Thank you for the review.

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

The 70's called they want their room back. Not all the rooms are the nice renovated ones you see in the pictures. Some have only gotten minor updates since the 70s: flatscreens, curtains, linens. If your expecting Taj quality prepare to feel ripped off. All of this would have been forgivable if the bed had been to Taj standards, fluffy and wonderful, instead it was hard and unsupportive. Not the quality I am used to at Taj or Crown Plaza hotels. Booked it for a good bed rather disappointed. Further disappointed by the level of wear and tear, carpet was so dirty I was glad for slippers. Terrible shower head to go with nice grohe shower fittings. Only 1 outlet by the desk and no mirror in sight so had to keep running back and forth to figure out what I was doing. But does have Taj level customer service. Also one of the quietest London hotels. I bet my room would have been even quieter if it wasn't near a service closet. Air conditioning works really well.

Room Tip: Don't book a classic room or ask if it is renovated.
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  • Stayed: June 2014, traveled on business
    • Value
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Thank emicsmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 17, 2014

Dear emicsmi,

Thank you for your review for your stay with us. We are very disappointed to read that you were not happy with this stay and in particular the quality of the room allocated to you. As I have mentioned before, the hotel is undergoing several improvements with 145 rooms being fully renovated, an additional 150 rooms have had the Air Conditioning refurbished as well as the all but 2 of the corridors. We are hoping to continue with the product improvements in the rooms shortly and once established when and where you stayed, we will review this room as a priority.

Thank you for the feedback and review and I do hope we can welcome you back to see the improvements that we are undertaking.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Booked two rooms to celebrate mothers birthday. Hotel kindly upgraded one of the rooms to an executive room. Mam received a chocolate cake and a birthday card which was a lovely touch. Hotel is in a excellent location. The entrance is so welcoming, the furnishings in the lobby of the hotel are new and classy. Our rooms were immaculate and the beds extremely comfortable. Breakfast was fabulous with an extensive choice. The staff were extremely friendly and welcoming. I would definitely return to this hotel

Room Tip: Request a room overlooking the court yard
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  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Cardystours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 17, 2014

Dear Cardystours,

Thank you for the review following your stay to celebrate your mum's birthday. We are delighted to read that you had an enjoyable stay with us and found all aspects of your stay from the service to the rooms you allocated very much to your liking. I sincerely hope that we have an opportunity to welcome you back again soon to celebrate another birthday or a trip to London.

Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Location great but rooms are very tired. Noisy surroundings with school, courtyard and construction. Went of breakfast and waited 15 minutes for tea...omelette never arrived...gave up. Lineup for restaurant :(.

Stayed: June 2014, traveled as a couple
Thank Cindy_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 17, 2014

Dear Cindy_49,

Thank you for the review following your recent stay with us. I am naturally disappointed to read that you did not entirely enjoy this stay and found the service and room not to be to your satisfaction. I hope to establish where and when you stayed and so I can review the room as well as issues with the breakfast service.

Thank you for the feedback and apologies for the disappointing stay. We hope to welcome you back again in the future and so you can see the improvements that we are undertaking.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

We chose St James Court in a hurry on a booking website due to its proximity to a wedding reception we were attending nearby. (The hotels we usually use were fully booked) We had some reservations as the hotel seemed so reasonably priced, even cheap, compared to others on our preferred nights. We need not have worried, from the friendly welcome to the pleasant air-conditioned room and good housekeeping, the hotel was a delight. The hotel was quiet at night and yet a stones throw from Buckingham Palace, the park, cafes and two tube stations within 10 mins walk.

We spent one very pleasant evening in the open courtyard restaurant, where food and service were lovely with no sense of being rushed by staff, in fact quite the opposite even though they were having to turn diners away as it was busy. Although we were a couple who had escaped from our kids for a weekend we noted that the hotel was very welcoming to families.

While we would not wish to pay the standard room rates at this hotel (as per most London hotels!) we would have no hesitation in recommending it to others. We stay in London on business regularly and St James will certainly now be on the 'preferred list'!

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded June 16, 2014

Dear Andrew B,

Thank you for the review following your recent stay with us. We were delighted to read that you 'found' us and now very much on your preferred list when needing to stay in London. Whilst we can boast a great location, I am particularly pleased to read of your satisfaction with the room allocated to you as well as the great service in the Courtyard.

Thank you again for the review and we look forward to welcoming you back again be it for business or pleasure.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. James' Court, A Taj Hotel

Address: 54 Buckingham Gate, London SW1E 6AF, England (Formerly Crowne Plaza London - St. James)
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in London
#88 Family Hotel in London
#91 Business Hotel in London
#138 Luxury Hotel in London
#139 Romantic Hotel in London
Price Range: $176 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. James' Court, A Taj Hotel 4*
Number of rooms: 338
Official Description (provided by the hotel):
In a country that values understatement, St. James' Court is an English classic typifying the concealed charm of one of Britain's finest hotels. The custom of St. James’ Court, A Taj Hotel is the distinctive choice for more than service with a smile. With a distinguished pedigree shaped over more than a century, this discreet Victorian masterpiece with its famous Shakespearean Courtyard is perfectly placed between Buckingham Palace and the Houses of Parliament in a historic enclave marking the centre of power. Crisp and elegant, with an easy charm that’s reserved, yet attentive, we strive to make each visit more pleasurable and memorable. Exceeding the expectations of today’s discerning traveller, St. James' Court is a slice of the past served up on a contemporary platter. ... more   less 
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Also Known As:
Crowne Plaza London - St. James Hotel London
London Crowne Plaza
St. James' Court, A Taj Hotel London, England

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