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“Best hotel i have ever stayed in”

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St. James' Court, A Taj Hotel
Ranked #169 of 1,076 Hotels in London
Certificate of Excellence
Reviewed February 24, 2014

This was the best hotel I ever stayed in. Perfect location, clean, comfortable, great staff. We were 5 minutes from Victoria station... main station from Gatwick. Buckingham palace was at the end of the street. Safe location and we felt comfortable walking late at night. close to Big Ben, Westminster. You should def stay here!!

Room Tip: We stayed on 7th floor, was perfect :)
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 28, 2014

Dear Karen W,

Thank your for the review, we were all thrilled to read that you enjoyed your experience at the hotel and that this was the best hotel that you had stayed in. We hope that we have an opportunity to welcome you back and enjoy our hospitality again soon.

Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,071 - 3,077 of 3,653 reviews

Reviewed February 24, 2014

Having just arrived back refreshed after the weekend staying here thanks to the Manager Edward Riches who made our stay exceptional this time . The room on the first floor more than met our requirements and easily accessible .

Stayed: February 2014, traveled as a couple
Thank dundeegirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 28, 2014

Dear dundeegirl54,

Thank you for the review following your stay with us. The team and I are delighted that you enjoyed this return stay and that we have an opportunity to welcome you back again soon on your next trip to London.

Thank you again for the review.

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014 via mobile

We stayed for 4 nights that time still Crowne Plaza but under Indian management.
Endless breakfast queues on the weekend up to 45 minutes are not acceptable. The quality of breakfast and varieties are good. The staff by a complete fully booked hotel not organised very well. Central location, 10 min walking distance to Buckingham palace, Tower and tube are perfect. Due to position upon the tube a high floor is recommendable. Rooms are renovated and good. 4* service needs improvements.

Stayed: April 2013, traveled as a couple
Thank Ann-Kathrin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 28, 2014

Dear Ann-Kathrin B,

Thank you for the review following your stay with us in April 2013. I appreciate that your stay was some time ago, but we are continually looking at ways to improve the way we deliver great customer service and I am confident to stay that many aspects of the hotel service and product have improved in the past 12 months. I sincerely hope that we can welcome you back and so you are able to see first hand the improvements made.

Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

I was treated to a theatre trip recently, this hotel was superb, very grand looking, lovely friendly staff. Very clean and in a good quiet location. Drinks and the food were superb, breakfast was outstanding with a clean environment throughout.
I could not have asked for a better stay, very helpful staff even ordering taxis and helping to organise the smooth running of my trip.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Blondie0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 28, 2014

Dear Suffolk1995,

Thank you for taking the time to review your stay with us. We are delighted to read that you enjoyed your stay with us and you particularly enjoyed the service provided by the team. We are equally happy to read that you enjoyed the food and drink and the breakfast in particular was good.

We hope to welcome you back sooner rather than later.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

We stayed for one night and did not spend a great amount of time at the hotel, however we were made to feel very welcome when checking in and the room was pleasant and clean, it had all the things you would expect to find in a higher end hotel room. The corridors are in need of some tlc but this does not detract from the charm of this hotel. The bar was nice to sit and have a drink at the end of a busy day while listening to the grand piano.

Stayed: February 2014, traveled as a couple
1  Thank Ashley174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 24, 2014

Dear Ashley172,

Thank you for the review for your stay. Despite you not spending too much time in the hotel, the team and I were pleased to read from the review that you had a great time and found the St James' Court experience a positive one. We hope to welcome you back for an extended stay sometime in the not too distant future.

Thank you again for the review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

The hotel was okay. The room was big enough. The hotel was very Indian inspired, well because it is a Taj hotel. The location however, was not very convenient. There are taxis outside the hotel, but London taxis are always a bit too pricey. The staff service was delightful, the breakfasts were good, there was a lot of choices, but the buffet stays the same everyday; they also do serve à la carte in the morning too. One thing is that the sound proofing isn't the best because of the construction site directly in front of the hotel. Well it is understandable and cannot be controlled, but it always felt like the windows of the hotel are paper thin. In general the hotel is suitable for business trips, instead of holidays. We stayed in this hotel, because we were on a transfer flight to Dubai.

Room Tip: There is a construction site in front of the hotel, so it causes some sound pollution. Even the room...
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
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Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 23, 2014

Dear Angela J,

Thank you for sharing your experience following your stopover stay whilst travelling on to Dubai. Your most critical point of your review was regarding the location of the hotel, this is usually people's strongest attributes for the hotel, as you can easily get to Central London on foot or by tube, as well as having some of London's most iconic sites within very easy walk of the hotel. Despite this issue, we are pleased you enjoyed your stay and apologies if you were disturbed by construction which is beyond our direct control.

We hope to welcome you back again soon and thank you again for your review.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

Good location, easy access to west end via 24 bus room wasn't ready by 1730 so were offered coffee and a (ha ha) upgrade. Would question what our original room was like since 514 was not especially brilliant but at least remote from the lifts. Staff were good especially those in the restaurant tho the early buffet breakfast was cold. Good for people watching

Room Tip: Sorry can't say, ours was adequate for the purpose ie out most of the day, change then out to th...
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank patbarron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGR_SJCTAJ, Manager at St. James' Court, A Taj Hotel, responded to this reviewResponded February 23, 2014

Dear patbarron,

Thank you for sharing your experience following your recent stay with us. The team and I were disappointed to read that you were not entirely happy with your stay and that there was a delay upon your arrival at the hotel. I hope to establish why there was such a delay and to look to introduce changes to avoid a re-occurrence in the future. I am further disappointed that you did not like your upgraded room.

Thank you for sharing your experience. We hope to welcome you back and so you can see the improvements that have been made.

Yours sincerely,

Edward Riches
Hotel Manager
St James' Court, A Taj Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. James' Court, A Taj Hotel

Address: 54 Buckingham Gate, London SW1E 6AF, England (Formerly Crowne Plaza London - St. James)
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in London
#91 Business Hotel in London
#129 Family Hotel in London
#136 Luxury Hotel in London
#139 Romantic Hotel in London
Price Range: $203 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. James' Court, A Taj Hotel 4*
Number of rooms: 338
Official Description (provided by the hotel):
In a country that values understatement, St. James' Court is an English classic typifying the concealed charm of one of Britain's finest hotels. The custom of St. James’ Court, A Taj Hotel is the distinctive choice for more than service with a smile. With a distinguished pedigree shaped over more than a century, this discreet Victorian masterpiece with its famous Shakespearean Courtyard is perfectly placed between Buckingham Palace and the Houses of Parliament in a historic enclave marking the centre of power. Crisp and elegant, with an easy charm that’s reserved, yet attentive, we strive to make each visit more pleasurable and memorable. Exceeding the expectations of today’s discerning traveller, St. James' Court is a slice of the past served up on a contemporary platter. ... more   less 
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Also Known As:
Crowne Plaza London - St. James Hotel London
London Crowne Plaza
St. James' Court, A Taj Hotel London, England

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