I stayed for two nights beginning of January with my boyfriend and on arrival we were greeted fairly well by who i can only assume is the manager. The reception was lovely and modern so we were excited to see the room, though once we got up there we noticed several things. Firstly we were placed directly next to the lift, in fact, the lift was partly built into our room (room 54) so ALL night we were kept awake by people going up and down and having loud chats right outside our room. Second the room was nothing like shown on booking.com. It was tiny, im a small person but couldnt move around in the bathroom without hitting myself on the walls or the sink. The hairdryer didn't work (which i didn't realise until i went to use it in the morning) and this for me was the push i needed to go and say something. After our first night i went to reception and complained (the manager was unavailable) so a young man dealt with me. I asked to be moved rooms which thankfully was done without any quibble. A young woman seemed to think i was lying about the fact my room was next to a lift though and clearly said 'room 54 is nowhere near a lift' right in front of me. Very rude! Our second room (28) was much more modern (although still small) but more what we expected. Im shocked that this hotel would even put people in the type of rooms we were in, and at £184 for 2 nights we expected much more. I also asked for a refund on the first nights stay, to which i was told only the manager could approve. I work at a hotel myself and i know that this is sometimes the case, so i figured id call back another time or send an email. when i got home i sent an email and after 4 days had no reply, so i phoned and asked to speak to the manager who once again was unavailable. I was told to send the email again and that the lady on the phone would be sure to tell the manager it was priority. I sent the email again and a week later i still havent received a reply! The manager of this hotel is arrogant and rude and obviously doesn't care about customer satisfaction so long as the guest has already paid. I wouldn't recommend this hotel to anyone purely on the fact that if you are unfortunate enough to be given a horrible room, they wont do much to help you. I booked through booking.com and have contacted them and even they have said they havent been able to get a reply from the hotel. It's not often that i feel i need to express all this in a review, im usually very fair, but the lack of customer care from this hotel is dreadful.
- Official Description (provided by the hotel):
- Affordable and convenient Central London Hotel. Location: Our Paddington hotel is situated in the midst of the peaceful tree-lined avenue of Sussex Gardens close to Marble Arch and Kensington Gardens. The budget (do we need to say this at this stage?) hotel is served by the Heathrow Express, with excellent transport links. Paddington underground and Main line stations, Lancaster Gate station and Hyde Park are a 3 minute walk away. We offer 15-minute transit times to Heathrow International Airport by Heathrow Express. Westpoint hotel offers easy access to London’s top tourist attractions and landmarks including the Royal Albert Hall, Buckingham Palace, Kensington Palace, the Houses of Parliament, Madame Tussauds. If you are a shopping fan we offer easy access to Westfield Shopping Centres in West London and Stratford, Oxford Street, Bond Street, boutiques in Carnaby Street and Nottinghill. Enjoy breathtaking skyline views from the London Eye and enjoy the nightlife in Piccadilly and Leicester Square as well London’s west end offering theatre and performance venues. There is always a good time to visit London. With a packed calendar from international concerts, exhibitions, carnivals to sporting events and local attractions including horse riding in Hyde Park. The London Tourist hop-on and hop-off bus is right on our door step offering an excellent opportunity for sight-seeing at your leisure. If you are looking for hotels with easy access to central London, budget hotels in Paddington or hotels near Hyde Park, the Central London Hotel, Westpoint Hotel is your premier choice. ... more less
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- Also Known As:
- Westpoint Hotel London, England