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All reviewspaddington tube stationexcellent locationclose to hyde parkoxford streettea and coffeepubs
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Reviewed November 6, 2012

Booked this for a work trip on a tight budget and paid £64 for single room and breakfast (no cancellation/non refundable). The room was for single person and located on top floor in the old attic area - but it had all necessary amenities and was excellently clean. Reception staff were very welcoming and efficient. They were were obliging with additional tea/milk and with extra blanket. The bed was comfy and the linen of good standard.
I love this area of London - paddington is so central. The train/tube is 2 mins away and there is a range of food places just out of the door.
As a single woman, I felt comfortable walking around and eating on my own.
Breakfast was a continetal buffet with plenty to offer including hot fresh coissents. The restaurant staff were attentive and welcoming.
I would always check if you can get a good deal for this hotel and have no hesitation in recommending it.

  • Stayed: November 2012, traveled on business
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1  Thank Ionalj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this reviewResponded November 9, 2012

Thank you for sharing a positive comment on tripadvisor.

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Reviewed November 4, 2012

I thought this hotel was good value when you consider the price and its excellent location.
Admittedly the rooms are small but the building like so many others in the central London area are more than likely over 200 years old and not geared for such luxuries as air conditioning etc. The walls are made thick to deal with the cold conditions so when it is warm they get very uncomfortable and humid. This appears to be the problem of most complaints. The breakfast, although very basic was plentiful and ideal for a short stay. All the staff(without exception) are helpful and the restaurant staff are all friendly and attentive. This hotel is about 150m from Paddington Station and about 300m from Hyde Park. It has buses to all points London within 200m. It might be a 2 star hotel but it is excellent value for money in a notoriusly expensive city. The WiFi is a bit dicky and the computer available to guests could open earlier and close later. But all in all it is great for those on a budget.

Room Tip: We asked for one in the front which are the better rooms which have just been renovated. The street noise is loud at night but you will get that anywhere in London. I viewed other rooms which were small. It's the luck of the draw.
  • Stayed: September 2012, traveled with friends
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Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this reviewResponded November 9, 2012

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Reviewed November 4, 2012 via mobile

We stayed for 3 nights in a family room that was small but adequate. The rooms are dated and there are gaps in the doors so light and sound affects your sleep. The breakfast was not full English but suited and the crossaints were warm and fresh. Overall the hotel was ok for the money but I wouldn't rush back

  • Stayed: October 2012
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Thank EdanMichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this reviewResponded November 9, 2012

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Reviewed October 26, 2012

This is one of the worst hotels I've stayed in in my life.

The day after we arrived, they commenced a full renovation of the room next door to us. That meant that we were breathing in fumes of wet paint and toxic-smelling paint stripping chemicals. We requested to change our room and they informed us that they were fully booked but could give us a "un-renovated room". Since the fumes in our current room were out of control we decided to switch to the "un-renovated room". Turns out that there was something wrong with the plumbing in this new room (which they didn't inform us of in advance). The second night in the new room, the pipes starting smelling like an open sewer. Not only that but the carpets and bed linens had a nasty smell. Even though we had a booking for a full week we decided to leave the hotel 2 nights and move to another hotel next door.

The breakfast was also absolutely awful. There was a big platter of baloney (or spam? not sure?) and some greasy croissants among other things.

In short, stay away from this hotel.

  • Stayed: October 2012, traveled as a couple
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2  Thank r s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this reviewResponded November 3, 2012

Dear Guest
We are sorry to hear about your dissatisfaction with our Hotel and apologise for all the inconveniences caused.
The Hotel is going under refurbishment at the present moment and the nature of works being carried out involve some noise and paints although we try our best to minimise the inconveniences this cause to our guests it is not possible to completely eradicate them.
Our bedrooms and public areas are cleaned daily and we thoroughly inspect the rooms are in good order to be let out before we do assign it to our guests, any report of incidents are dealt with urgently and we can assure that the pipework in the bedroom in question has been re-checked and approved to be let out. All fittings and furniture in the un-renovated bedrooms are also cleaned and inspected on a daily basis therefore in good working order any unsuitable item is promptly removed and replaced with new one.
It is our duty to provide our guests with best service from the time of reservation to the departure and during the time guest is staying with us we respond to eventual issues as soon as possible helping with best solution at the time and this may involve guests having to be shown or moved to different rooms until satisfaction is achieved.

Our buffet breakfast offers a wide range of hot and cold choices, including eggs, sausages, croissants, cereal, cheese, tea, coffee and fruit juice these items are displayed for self-service and the breakfast manager is always present to ensure that all the food is presented and displayed in excellent manner.

Thank You
The management

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Reviewed October 24, 2012

Great location, couldn't get closer to Paddington Station and excellent service from staff. I'd read reviews and was worried about my visit, but I didn't need to worry. Impressed with courtesy and help of reception staff and general cleanliness. Looking forward to my next visit.

  • Stayed: October 2012, traveled as a couple
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Thank Manager D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this reviewResponded October 28, 2012

Thank you for writing a comment on tripadvisor!

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