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Reviewed April 16, 2013

My boyfriend and I stayed at the hotel over 2 weeks ago and received excellent customer service from the minute we walked in. We were welcomed by really approachable concierge guys, who were extremely helpful and had answers to all of our questions and made excellent recommendations. Our room wasn't ready yet, which was a little disappointing but we offered a complimentary drink in the lobby bar and was promised it wouldn't be too long. We were served by a lovely girl Sarah who offered to take us on a tour of the hotel whilst we were waiting. I was amazed by the hotel especially the reception on the 1st floor. As soon as we returned to the lobby our room was ready. We were taken to the reception where our room was upgraded due to the wait. AMAZING!

The rooftop bar was amazing, the staff were so friendly, I felt as though we fitted in and we were all friends.

Upon departure, we asked to leave our bags at the hotel so we could do some last minute sight seeing before our flights. We were offered an umbrella each as it was raining, which I thought was a really nice gesture! Before heading out we decided to have a coffee in the lobby as Sarah was working again and we wanted to say thank you and goodbye. There was a few other tables at the time and she was working alone, but we were served promptly and was excited to see us again, such genuine conversation and not robotic type questions like other hotel staff at other places we have stayed. She went to prepare our drinks in the back room, when our table was approached by a man who introduced himself as the 'hotel manager', dressed in jeans, trainers and a 'puffa' jacket. Asking if we had been served and how long we had been waiting, he was very blunt and rude and completely unprofessional as not wearing a suit or had any business cards. We weren't sure he was actually a member of staff at all. He asked us where we were from!?? When I replied France he didn't seemed to care.

He asked the table next to us the same questions and then his attitude changed and started speaking spanish to them. I felt as though because we weren't Spanish we weren't as welcomed or as important as the table next to us. This part ruined our experience at the hotel. And we felt as though he was undermining Sarah abilities as a waitress.

Looking forward to returning to ME LONDON in the next few months and hopefully we will feel welcomed by EVERYONE at the hotel this time.

Date of stay: March 2013
  • Trip type: Traveled as a couple
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3  Thank Yvonne8861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 19, 2013

Thank you so much for taking the time to review. We are so pleased that you enjoyed your experience here at ME London and that our team were able to make recommendations to further enhance your stay. We will make sure Sarah is aware of your fantastic comments. With regards to the way in which your departure was handled we can only apologise. The ME brand is all about personalised service, and we are always welcoming of all nationalities and cultures. We will most definitely look into this, thank you for bringing it to our attention. We look forward to welcoming you back to ME London soon and ensuring that the whole experience is one to remember.

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Reviewed April 11, 2013

Myself and my girlfriend went over for her birthday. Since it was her first trip abroad I was really nervous to make sure everything went well and ME didn’t disappoint! We were greeted by the concierge team (great bunch of lads and really approachable!) who escorted us to reception where we were met by a member of the Aura team who brought us to our room, showed us the In’s and Outs and made us feel about as welcome as possible!

We were given complimentary champagne and chocolate dipped strawberries for her birthday, the room had loads of personal touches that made us feel looked after, the bed was huge and luxurious and despite the negative views on the lighting, I thought the lights were simple to figure out. Not exactly rocket science! The makeup remover was a lovely touch since I had left mine at home!

The turn down was a lovely touch, with bathrobes and slippers laid out, extra coffee for the nespresso machine was given and to the lights turned to “Sexy” mode, which turned the lights pink. Had a chuckle at that!

We had room service mostly, food was beautiful and despite the business of the hotel it was fairly prompt!

We didn’t get a chance to get to the rooftop bar as it was absolutely packed but it was a rainy week and I to be hones tthe rest of the hotel was so amazing I didn’t feel like I missed out on much!

I couldn’t recommend this hotel more, the best Ive ever been to!

Date of stay: March 2013
  • Trip type: Traveled as a couple
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1  Thank 746FionaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 12, 2013

Thank you so much for trusting us with your girlfriends first trip abroad - I am so glad we were able to make it one to remember for you. We do love a special occasion here at ME London and thrive upon exceeding your expectations. We look forward to welcoming you back for your girlfriends second trip abroad!

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Reviewed April 10, 2013

Amazing....From the ground floor to the rooftop bar this building is 5 star.
We were greeted at the door and showed around the ground floor, then taken up to the first floor reception and handed a glass of champagne. At reception we were told upon arrival that our room had been upgraded. When we got to our room we were really pleased with it, wouldn't of changed a thing.
Later in the evening we visited the rooftop bar. we arrived there about 9 o'clock and were the last to leave.
As soon as the lift doors opened the music hit us and we were off. we went straight to the bar and ordered a number of cocktails. The music was brilliant and the crowd was of mixed ages but that didn't matter. everyone mingled and had a great night.
the barmen were great, remembered our names even though the bar was packed and also remembered what we were drinking.
We will 100% return to the hotel and to the bar, The bar has a really great view of the London skyline that would be hard to beat.

Date of stay: April 2013
  • Trip type: Traveled as a couple
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1  Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 12, 2013

Firstly thank you so much for taking the time to review. We are delighted that you enjoyed your experience at ME London and especially enjoyed our Radio rooftop bar. The bartenders love getting to know our guests and providing personalised cocktails or recommendations. We look forward to welcoming you back soon.

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Reviewed April 8, 2013

Upon entering the hotel, we were treated like royalty. We were met by the Aura host Danniel who escorted us to our room where we found complimentary champagne and strawberries dipped in white chocolate.

Throughout our stay, nothing was too much trouble and the hotel staff could not do enough for us. Whenever we bumped into Danniel, we were addressed by name and observed him doing the same with other guests (how does he remember all the names?).

The room was fantastic with mood lighting, massive bathroom, and surround sound TV (speakers in the celling). The food in their Italian restaurant was great quality and really good value for a central London hotel.

I would definitely book again.

Steve H

Room tip: If you can afford the upgrade, it's worth it.
Date of stay: April 2013
  • Trip type: Traveled as a couple
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Thank SteveH98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 9, 2013

Firstly - thank you for choosing ME London for your recent celebration and of course for taking the time to write this review. Our team all thrive upon providing personalised service to our guests and we are so pleased that Danniel and others were all able to do this for you. We are so glad you were able to experience Cucina Asellina which is proving to be a little gem with the fantastic quality of food yet providing great value for money. We look forward to welcoming you back soon.

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Reviewed April 8, 2013

Booked this on a whim when we decided to go back to London. Hotel and staff was amazing. Room was perfect with mood lighting and modern amenities. Shower was super huge along with a double sink and balcony patio. Very modern and clean. Loved the rooftop bar as well.

Date of stay: March 2013
  • Trip type: Traveled with friends
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1  Thank JodiL607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 9, 2013

Thanks for choosing to stay at ME London. We are so pleased you enjoyed the personalised settings of our lighting system and also our cool, quirky mini bar selection. We look forward to your next "whim" trip and welcoming you back to ME London.

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