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ME London
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Reviews (3,058)
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All reviewsradio barrooftop barstk restaurantglass of proseccoaura teamchic suitevibe roommode roomblack marblecovent gardenmood lightingsomerset housefirst flooron arrivalcool hotelreception area isamazing hotel
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Reviewed April 3, 2013

We stayed in an Aura room for 2 days over Easter. Yes, the rooms, hotel and general design have a wow factor- floating jellyfish in reception wall and the bar at the top. But....ME needs to decide if its a nightclub or a hotel. When we stayed the bar at the top was playing non stop techno music and mostly full of visitors not paying guests and we had to shout at each other to hold a conversation. The restaurant is the same- we had 4 speakers over our dinner table and asked the waitress repeatedly to turn the music down, to no avail. Whilst she was very sympathetic, her manager just ignored our request. Gilberto on the concierge desk is the best asset they have- welcoming, smiley, friendly and locked my camera in the concierge desk because it wouldnt fit in the hotel safe - it's only a strait forward digital SLR! Same complaint as few others about the 2 coffee capsules for guests and no more- why? This is meant to be 5 star!! And when we requested more and freshilk, we got several capsules of both coffee and UHT milk- despite repeating the order. Th Spanish staff are friendly but language problems exist....we felt like outsiders whilst we stayed there and have stayed in many other 5 star hotels and have been treated much better. The lines of club ers waiting to go up in the lift each evening indicated that ME hotel is trying to woo the hipsters in London rather than address the needs of their paying guests. Time will tell if they have learnt the lessons of complaints here on trip advisor as well as in house....and yes the staff do spend all their time cleaning the marble...one even wiped down the lift door before we entered it, which is all very tip top, but really, just change the wretched thumping techno music in the lift, bar and restaurants first?

Room Tip: Ask for an upgrade and bring your headphones....
  • Stayed: March 2013, traveled as a couple
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1  Thank Yesbutnobut366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 5, 2013

ME by Melia is a unique brand and yes, what works in other hotels around the world, may not work in London. On-the-whole, ME London is an exciting and unique place to stay and be entertained; we’re not your average 5* hotel – and nor do we want to be! ME London is not going to be to everyone’s tastes, but we do provide an experience and setting unlike any other hotel in London and, most definitely, we are impressing and making a firm name for ourselves as the new, best place for London hospitality with our various outlets. Indeed, Gilberto is just one (exceptional) example of how our staff strive to look after our guests and ensure that we maintain and improve the already exciting reputation that we are gaining.

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Reviewed April 2, 2013

Very nice and new hotel, the location is perfect for restaurants and theaters, very close to Trafalgar Square and Piccadilly. Considering that is anew hotel service was good, specially the concierges, always helpful and with excellent suggestions. The only part that it should really improve is breakfast, always slow in the service and with just average quality.

Stayed: March 2013, traveled with friends
Thank AlejandroP1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 5, 2013

Thank you so much for mentioning our Concierge team! We’re exceptionally proud of the warm, professional and welcoming service they provide to every guest that walks through our doors. Our location means that our guests and visitors can travel leisurely from the hotel to Theatreland and to many of London’s main and exciting shopping districts. We look forward to welcoming you back to ME London very soon.

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Reviewed April 1, 2013

My husband and I spent three nights in the hotel in a room on the third floor overlooking The Strand. We were both impressed with the bedroom, the bed was very spacious and comfortable. The panel on the wall controlling the light and heat was also easy to use and allowed us to have fingertip control of everything.
The room was very clean, despite all the glass tables and the large panel on the wall it was well cleaned and dust free.
The bed turn down service was very nice, dressing gowns were laid out and chocolates were left on the bed.
The bathroom was also very clean and the towels were big, soft and fluffy. My only slight issue is that the toilet did not have a lid which I found slightly unpleasant, I understand the room is equipped for disabled guests but there must be a solution. The shower was lovely and spacious and I was glad there was a separate hose attachment as the rainfall head was a bit much for the mornings I did not want to wash my hair.
The reception is also very impressive and all staff that we encountered were very polite and helpful.
All in all it was a beautiful hotel that we would be happy to stay in again.

  • Stayed: March 2013, traveled as a couple
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Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 5, 2013

Thank you so much for so many positive comments about your recent stay at ME London. Our turn down service is regularly being commented on for being welcoming, comfortable and a personal touch. We’re really pleased that you had an impressive stay with us and look forward to welcoming you back soon.

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Reviewed April 1, 2013

This is a brand new Melia Hotel on the Strand. We booked it because we wanted to be in the centre of London and we wanted to take our car and park it at the hotel. Okay so - good things about the hotel - lovely design, very flash, friendly staff welcome you and take you to reception which is just as well otherwise you might not be able to find it as it is on the first floor. Lots of black marble everywhere which looks fab but they do have to have someone more or less full time cleaning it. We had a birthday bottle of fizz in the room which was lovely when we arrived. Free wi fi too. AC and heating work really well and the lighting is excellent. Now the not so good - only had breakfast once as it was so disappointing, poached eggs were stone cold, had to beg for coffee and no refill offered, no-one checked if things were okay and staff seemed to be very very hard to attract even though there were loads of them. Gave up in the end. Strange because the staff on the ground floor were lovely so friendly and chatty. So went out after that for breakfasts. No way to make a cup of tea in the room, then on the second day found out we should have had a coffee machine which did then appear later on that day, but no kettle, just wondered why not when you are paying at least £200 a night is it too much to ask for the ability make a cup of tea?? They also only supply one coffee pod thing which is caffeinated so only one of us could have a cup of coffee, really odd and seems unnecessarily stingy for such a lovely hotel. Could have done with instructions for the coffee machine too. Would really have liked a bath, clearly not a standard in this hotel, were not upgraded like other reviewers so maybe that's why. So overall this is a very lovely looking hotel with no car park as advertised if this matters to you then be aware the nearest one is about 10 minutes walk and you cannot even drop off outside the hotel. They will valet park but they charge a lot for doing it, again a stingy attitude. But other than these niggles it is lovely, modern and stylish, very well located for the theatre and getting to central attractions in London.

  • Stayed: April 2013, traveled as a couple
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Thank livinlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 5, 2013

Thank you for reviewing. At present, Westminster City Council are doing essential pavement works on Montreal Place (the entrance to our car park). We are in constant contact with them in regards to opening the car park for our guests. We are sorry that parking, for this reason, is slightly difficult however we are providing a complimentary valet parking service to a nearby NCP (and the charges for this are unfortunately out of our hands). We want to make sure that our guests’ experience at the Hotel is one to remember..... but for the right reasons – so please come back and let us show you just how ME London can exceed expectations.

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Reviewed March 31, 2013 via mobile

Beautiful contemporary sleek design, brand new hotel in London. They've thought of every little thing to make this place a luxurious yet super modern experience. We were pleasantly surprised to be upgraded to the passion suite - they knew it was my partner's birthday - we had complimentary champagne and strawberries in the room & a special message in the mirror! I cannot tell you how beautiful & stylish this suite is. Huge bath, rain shower, two sinks, candles everywhere, massive wardrobes, amazing bed, living room, great furnishings from the comfy lounge chairs to the luxurious throws, huge mini bar with the most quirky and fun snacks, lighting & surround sound & playstation to keep any man entertained for hours, guest bathroom. The view from the Radio Bar was amazing..one of the best in London - can't wait to return for summer drinks (could improve the music though) Can go on and on. Service was also 5 star - thank you to the staff for making a special occasion so memorable.

  • Stayed: March 2013
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Thank 5starlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura_Department, Aura Manager at ME London, responded to this reviewResponded April 5, 2013

We cannot wait to welcome you both back in the summer at Radio and to stay overnight at ME London again! We want to make sure that special occasions are celebrated in the Hotel, and a return visit comes close to a celebration… just saying!

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