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“Just Awful !”

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Holiday Inn London - Brent Cross
Ranked #481 of 1,069 Hotels in London
bournemouth
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Just Awful !”
Reviewed April 18, 2007

I don't think I've ever had the misfortune to stay in such a depressing and tired hotel. I was greeted by a receptionist with a face like thunder who made no attempt to engage in eye contact or conversation.

My room was in need of a good clean and redecorating, overlooking a derelict petrol station.

The air conditioning is very loud and there was a lack of hot water in the evening.

The restaurant is best avoided, souless with poor quality food and service.

If you do stay here use the courtesy bus from the tube station to the hotel, this isn't the sort of area you want to walk alone especially after dark.

  • Liked — Nothing
  • Disliked — Lack of cleanliness and poor service
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Silverbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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Santa Barbara
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2007

Our entire family (wife and 3 kids) just stayed at the Brent Cross Holiday Inn during a short vacation stay in London on our way home from Africa to the States. The hotel is about 45 minutes from Heathrow via taxi cab and although websites state the cost at 40 pounds it is more like 50-55 pounds one way. The hotel is just a 5 minute shuttle ride from the tube station. You can walk there if you like, but I do not recommend it, especially with children. You basically need to run across a freeway to get to the correct pathway and it was quite nerve racking the one time we tried it. But the shuttle is free and easily available. From the Brent Cross Tube station you can get anywhere in London Central. Most of the major tourist areas (museums, theaters, restaurants, etc.) are about a 20-25 minute tube ride and it really is easy to get around anywhere in London that way. The hotel breakfast buffet is fantastic. Nothing like a Holiday Inn continental breakfast here in the US. Eggs, potatoes, bacon, sausage, lots of fruit, juice, bread choices and cereal are all abundant. Great food and a good price for a hotel, kids under 12 eat free which is wonderful. If you don't mind being a little bit outside of Central London and using the Tube quite a bit, I highly recommend this friendly, clean and fair priced hotel. It's listed as 2 stars, but definitely the food quality, room quality and service make it a 3-4 star in my mind.

  • Liked — Great breakfast
  • Disliked — A bit tough to find a taxi large enough for our family of 5 and luggage that could take us there.
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanroqueFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2007

This hotel used to be the garden court and having booked it now as the Holiday Inn Brent Cross things are even better. Whats great is this is an out of centre lcoation but with west style shopping at your door step. Of course its opposite the great Brent Cross covered shopping centre but now its also right next to a brand new retail park. The hotel is great for a no thrills base. The usual holiday style junction restauarnt with no other facilities. But golders green and hendon have a ton of pubs to hang out in of an evening. I booked with www.milesfaster.co.uk and that went as well as my stay. All in all a happy camper.

  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank allshookup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontypool
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 7, 2007

This is a great hotel situated about 20mins from Central London via the tube.

We wanted a hotel that was central to Wembley Arena and easy access into London.

This hotel was perfect. Wembley was 10 mins via a taxi which cost £16.00 each way.

The hotel runs a shuttle bus back and for the nearest underground station which is Brent Cross.

The staff at this hotel are extremely helpful and friendly. We were coming back from Central London late (shuttle bus stops at 23:00) and they organised a taxi to collect us from the tube.

Part of our package was a 3 course meal which again was very nice. Another bonus is that the restaurant opens at 1700 so is perfect if you want to catch an evening show in the Westend.

A useful note - if you arrive at Brent Cross tube station ring the hotel to come and collect you. We did not know about this service and the walk to the hotel is via several dual carriage ways. Not easy when you are carrying luggage.
I would definately stay in this hotel again.

  • Liked — Staff
  • Disliked — The hash browns at breakfast!!
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pooler757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 2, 2007

We stayed at the hotel with the intent of taking the underground into London for the sight seeing. The hotel has a car that took the guests from the hotel to the underground station & back again - it ran every 15 minutes or so & you could always call to get a pick up during operating hours (they close early on holidays & aren't running all night). It was a fairly short ride into downtown London and for any frugal traveler looking for a decent hotel, I'd recommend it.

The hotel staff isn't that friendly, but the bar staff was quite nice. With the hotel staff, you get the impression they don't listen to your requests at all - I got that impression after multiple requests for the same things... We booked a nonsmoking room about 6 months in advance & when we arrived, our room was a smoking room with nothing else available (but the smoking room didn't have any noticeable smells).

We requested the feather pillows for 2 nights (there is actually a "pillow menu" to select from) and ended up finally getting a normal pillow delivered to the room, oh well.

Don't order the ham & cheese sandwich from the room service, it wasn't anything special, but the rest of it was pretty darn good!! Very surprised at the quality of the hotel food.

Here's a hint - they hide the hair dryer in the dresser!! It's not in the bathroom.

  • Liked — car service to/from underground station, comfortable, clean, good food
  • Disliked — staff wasn't very attentive
  • Tips/Secrets — they hide the hairdryer in the dresser, not the bathroom
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kcbrig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed December 18, 2006

I am a gold card member as well but I just went ahead and booked an executive room without waiting for an upgrade. Not really worth the extra money in my opinion.
First problem was on checking in when for some reason they had my home address wrong and had no idea of my priority number. Eventually got that sorted out by telephone to some guy in the states (I presume) who was very efficient and soon sorted it out.
Next problem was the room. No dressing gowns or slippers and the safe did not work. The desk light had no shade and could not be used because of the brightness. It was all sorted out by a couple of very pleasant staff but surely the room should have been checked beforehand?
There is not really much, if any, in the way of function rooms and on the night we arrived a party had taken up most of the restaurant/bar area along with some pretty loud music. Quite enjoyed it later (especially my niece!) but to be told you may not be able to have dinner in the restaurant because of said party was a bit off I thought. Again, it turned out ok but only after I rearranged some of the furniture so we could sit down. Bar staff were very efficient.
Breakfast compared to other H.I. was poor. Quite a small serving area and no fried eggs. You could of course order them but after 20 minutes we tired of waiting. Sausages were very good however, try them, you won't be disappointed.
Check out was fine if a little slow. Never used the mini bar but it is one of those that activate if you even look at it and we got charged for 2 items we had not taken. Receptionist was not phased and soon sorted it out. Car parking is safe and plenty of it and the area is pretty safe.
Footbridge across to the shopping centre which has a pizza hut amongst other eateries. Did not see any pubs close by but hey, its only a few minutes from the big city!

Stayed December 2006
Helpful?
2 Thank ChrisSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level 3 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed October 27, 2006

Stayed here for 3 nights in the King Bed, Executive Room. Had complimentary items in the room such as chocolate, water, etc... and extras such as robes and slippers. The breakfast was great, the eggs and bacon was well cooked. The service was excellent. The only thing I can think of that the hotel had opportunities to improve is the shuttle service. One driver was great. He helped us with sightseeing questions and never let anyone wait if you arrived. But other different drivers stuck to the schedule and made you wait. At times they were late and that meant waiting as well. Overall, excellent experience. Compared to other hotels, the value we paid was well worth it. London hotels in general are expensive and I can justify paying for the cost for this hotel. Would stay here again if I came back to London.

  • Liked — Clean room, the extras that came with the room, and the breakfast
  • Disliked — Shuttle service
  • Tips/Secrets — Book early if you want better rates
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Rabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London - Brent Cross

Property: Holiday Inn London - Brent Cross
Address: Tilling Road | Brent Cross, London NW2 1LP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#180 Family Hotel in London
#258 Business Hotel in London
#332 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Brent Cross 3*
Number of rooms: 153
Official Description (provided by the hotel):
Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon. ... more   less 
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Also Known As:
Holiday Inn London - Brent Cross Hotel London
Holiday Inn Brent Cross
London Holiday Inn
Holiday Inn London - Brent Cross England

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