You learn to NOT expect civility and good service in London hotels - unless you're in one that costs a small fortune and then things can still go south. So this hotel was a surprise. I am actually killing time in my room waiting for a late check out (given to me willingly and courteously) and thinking this the best stay I have had in London.
The amount of smiles I got from the moment I got here last night was staggering. Staff couldn't be more helpful and I got the distinct impression they were being incredibly helpful and friendly because they wanted to, not because they had to or were expected to.
When you leave the restaurant and the staff thank you by name, now that is true customer care. Most hotel restaurants don't even notice you have left.
Spotless rooms; comfortable and equipped sufficiently. I just can't complement this crew enough. My wife and I will definitely be back here - no matter where in London we have to be, when you find a gem, stick with it because you know what you will get and here, its all quality.
In a few hours I will check out with a smile on my face knowing that I was treated like a valuable human being rather than a credit card.
Thank you staff of the H. I. Brent Cross.
- Official Description (provided by the hotel):
- Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon. ... more less
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- Also Known As:
- Holiday Inn London - Brent Cross Hotel London
- Holiday Inn Brent Cross
- London Holiday Inn
- Holiday Inn London - Brent Cross England