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“Great Holiday Inn”

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Holiday Inn London - Brent Cross
Ranked #493 of 1,069 Hotels in London
Liverpool
Level 6 Contributor
258 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Great Holiday Inn”
Reviewed September 3, 2012 via mobile

The hotel is right at the end of the M1, they have a shuttle bus to the tube station that runs 7am - midnight. Parking is £5.00 per night.

Service was brilliant. My husband emailed with a couple of queries before we left home. We arrived early and were delighted that our room was ready. Reception staff and shuttle bus drivers were very friendly and helpful.

The Brent Cross Shopping Centre is over a foot bridge or the shuttle bus will take you. It's a straight forward journey into London by tube.

We didn't eat in the hotel but the bar was great. Again really friendly and helpful staff.

To sum up, location might not appear to be ideal but the shuttle bus makes it perfect. Customer service and staff are excellent. We will be staying hear again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jiddyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, General Manager at Holiday Inn London - Brent Cross, responded to this review, September 5, 2012
Hi Jiddy B,

Thank you for taking the time to review our Hotel. It was great to read that you found the team friendly and helpful. Guest feedback such as this is a great motivator for the team, it is really appreciated. As per your location comments, we are just a few minutes from the tube station via our complimentary shuttle. From there you can be in Central London in approx 15 minutes.

I look forward to welcome you back on your next visit, and hope we can impress you enough to give us a 5* review.

Kind Regards,

Martin Hurley
General Manager
Holiday Inn Brent Cross
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653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
Leeds, UK
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 2, 2012

Booked a family room with two double beds, it was clean, quiet, comfortable crisp bedding and beds. V friendly and helpful at desk when we arrived at noon and tried to check in, although we couldn't they saved our room and took care of baggage. Free shuttle to Brent Cross tube station good option if it is raining, only a ten minute walk though. As others comment, you can't open the windows but air con for cooling or warmth was v good and did the job. We will be going again, driving from Leeds means we can get here in 3 hrs easy, park up avoiding traffic and congestion charge and only 20 mins on tube to Kings Cross.

Room Tip: We were on 8th floor and no traffic noise from North Circular at all.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris-Leeds8-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, General Manager at Holiday Inn London - Brent Cross, responded to this review, September 3, 2012
Hi Chris-Leeds,

A HUGE THANK YOU for awarding us 5 Stars!!! I was pleased to read that you found the team to be helpful and looked after your luggage on arrival. Also, all of our rear facing rooms do have windows which can be opened, if you would prefer this then let us know on arrival. We look forward to welcoming you back at Holiday Inn Brent Cross soon.

Kind Regards,

Martin Hurley
General Manager
Holiday Inn Brent Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire, United Kingdom
Level 6 Contributor
170 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 28, 2012

Conveniently located but in the main a bit shabby, but functional if you are in the area. Relatively clean in general and beds were fresh. Aircon only and can’t open the windows! Downstairs reception area modernised and good.

Room Tip: Try to get upgraded to an exec room, apparently they are considerably better.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, General Manager at Holiday Inn London - Brent Cross, responded to this review, September 3, 2012
Hi KathyS,

Thank you for leaving your review, I'm pleased you enjoyed your stay and found the beds to be fresh. We do have aircon in all the rooms, and have windows that can be opened at the rear of the Hotel. For future stays, if you would like room with a window that opens just request it on check in, we would be delighted to accommodate your needs.

Kind Regards,

Martin Hurley
General Manager
Holiday Inn Brent Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire uk
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

Yet again no complaints from my stay. I have stayed in this hotel 4 times now and have never had a bad stay, I always book a room with two double beds and never had need to complain. A quick check in and good service at breakfast. Bar prices are a bit steep but I guess this is to be expected at all London hotels. Handy that they offer a free shuttle bus to the train station and never had to wait long for the shuttle bus. Would stay here again, only reason I wouldn't book is if I came a way with my family, no rooms which sleep five.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracytom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, Manager at Holiday Inn London - Brent Cross, responded to this review, August 29, 2012
Hi Tracytom,

A huge THANK YOU for taking the time to leaving a review!! I'm pleased you enjoyed your stay, and made use of our complimentary shuttle bus. I will pass on your kind comments to the team about their level of professionalism & service. I am sure we will be able to accommodate you even if you come with your family as we do have interconnecting rooms which could easily sleep five.

Looking forward to welcoming you soon at the Holiday Inn London Brent Cross.

Kind regards,
Johnson Joseph
Operations Manager
E-mail: johnson.joseph@ihg.com
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Oxford
1 review
Reviewed August 17, 2012

Staff were lovley and so helpful . Rooms were very clean. Food was great . Service outstanding. I think that its great that you offer a shuttle bus to the tram station without any charge. Highly recommended really enjoyed stay.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yasna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, Manager at Holiday Inn London - Brent Cross, responded to this review, August 20, 2012
Hi Yasna F,
Thank you for your fantastic review. I am delighted that you had a great stay and you enjoyed our clean rooms, great food & service and our helpful and friendly staff. We always put our guest at the heart of everything we do. I will certainly pass on your comments to the team. Its comments like yours is what we always strive for.
Looking forward to welcome you back soon...
Kind regards,
Johnson Joseph
Operations Manager
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 12, 2012

The Hotel is very close to the Brent Cross tube terminal and Brent Cross Shopping Centre.
The Hotel is good and very much pocket friendly with good quality and front desk service.
We did no mistakes in opting for breakfast and bed option. The Rooms are spacious and offer comfortable stay. The best thing with this hotel is its Shuttle service every 15 min. to Brent Cross station which helps getting you good connection to London city.

Room Tip: Good for family and business visitors due to its connectivity to Brent Cross Station. Request for Ci...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnishNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, Manager at Holiday Inn London - Brent Cross, responded to this review, August 17, 2012
Hi Anish,
Thank you for your review. I'm glad you found our hotel "pocket friendly" and offering good quality product & service at the Holiday Inn Brent Cross. I am thrilled to hear that our complimentary shuttle service helped your commute hassle free to the city. I have passed on your comments to the team.
We look forward to welcome you soon in the near future.
Kind regards,
Johnson Joseph
Operations Manager
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 10, 2012

Stayed here for the Olympic games as struggled to get decent accommodation nearer to city at right price etc. Large hotel at end of M1 so very convenient as drove down from the north. Parking £5 day so kept car at hotel and took tube into London from Brent cross station (on northern line) which is 11 mins walk away (hotel runs complimentary shuttle to station and back). Conveniently Brent Cross shopping centre 5mins walk away so plenty of places to spend your money. Taxis to Grosvenor for example was £ 23. Had family room which was a double with sofa bed, clean and comfortable, fridge in room, not stocked but allowed us to put our own drinks etc into it which is preferable to paying hotel prices. Breakfast was about average but not bad, bar was nice. Wi fi is pricey so avoid unless you are desperate (when will hotels realise they should provide this for free). For families this is ok (note large Toys R Us 6mins walk away). No pool. Location is far from scenic but if you want somewhere to crash after long day in the city this will do. There are hotels closer but this place is around 6-7 miles from the city anyway. Recommend you have your evening meal in the city before returning to hotel as no restaurants on door step so to speak.

Room Tip: Stay on higher floors as a little quieter or ask at reception.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ironman16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_BX, Manager at Holiday Inn London - Brent Cross, responded to this review, August 17, 2012
Hi Ironman16,
Thank you for your review. I am glad to hear you enjoyed the location, our spacious room, facilities and service we offer our guests however I can see you have scored 3 stars. Our aim is to score 5 stars from all our guests and we are all working to ensure all our guests have a fantastic stay with us and enjoy what Holiday Inn Brent Cross has to offer.
I would also strongly recommend to try our new Best of British menu next time when you are with us.

Looking forward to welcome you in the near future.
Kind regards,
Johnson Joseph
Operations Manager
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London - Brent Cross

Property: Holiday Inn London - Brent Cross
Address: Tilling Road | Brent Cross, London NW2 1LP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#180 Family Hotel in London
#258 Business Hotel in London
#332 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Brent Cross 3*
Number of rooms: 153
Official Description (provided by the hotel):
Whether you’re traveling on business or leisure, Holiday Inn London – Brent Cross offers the perfect venue.As well as being conveniently located for central London, Holiday Inn London – Brent Cross offers easy access to Wembley Stadium and Arena, Alexandra Palace, and the RAF museum as well as being opposite Brent Cross Shopping Centre. Our free Shuttle service connects us to the Underground network in less than 5 mins, and from there you can be in Leicester Square in under 20 mins!! We look forward to welcoming you soon. ... more   less 
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Also Known As:
Holiday Inn London - Brent Cross Hotel London
Holiday Inn Brent Cross
London Holiday Inn
Holiday Inn London - Brent Cross England

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