We have been all over the world but have never stayed in a place as bad as this. We started to make a list of things that were not right and ran out of paper!! Anyway, here are some of the issues we faced:
- Both pillows were used; had to ask them to change pillow cases. The beds had plastic covering on the really thin mattresses below the sheets
- Unclean room, dust on shelves, dirty curtains, torn carpet (tripping hazard)
- No attached bathroom although our booking was with one. Had to go to a public toilet outside the room which turned out to be used and not cleaned. And had been smoked in.
- No towels in room, when we asked for these we were first pointed to a used towel in the public toilet. Upon pressuring, we got one towel each, had to fight to get more towels
- Pedestal fan worked only at lowest speed. The receptionist was unable to find a replacement
- No tea/coffee, no TV in room. No shampoo or conditioner. No soap in toilet.
- One bedside lamp not working. Dirty glasses in room. Only one power outlet in room which was used for the fan.
- Only get boiled eggs and toast for breakfast. No pepper because pantry was empty. If you are late, no orange juice because jug is finished. Had cereal but no fruits. Had to ask for spoon.
- Lock on door could not be latched open. Had to ensure we carried key to toilet to avoid getting locked out of room.
- Very noisy. This is like a hostel with students looking to crash cheaply as groups in small rooms.
- No wi-fi, even if you wish to pay for it.
It turns out that Earls Court is a bad area to look for decent accommodation. Avoid if possible. We moved next morning to another place and we are ever so glad that we did.
We think that Trip Advisor should de-list this establishment from their recommendation.
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- Also Known As:
- Windsor Hotel London
- Windsor House Hotel London, England