I made a booking 2 months before my stay on a 'book now pay later policy' and had so much hassle with the so called 'pre authorisation' of my card. As far as a bank is concerned when pre authorising a card it means the hotel is just checking the card is valid and that there only needs a pound or so a s a balance. the hotel actually authorised my card for the whole £280.00 of my stay even though I was going to pay cash on the day. I had alot of stress before I arrived and the manager even promised me he would be on the reception when I got there. No such thing. I had booked two quadruple rooms and they were nothing like the pictures on the site. The electrics were very dangerous and we were crammed in to a too small room. The beds were very small and there were no pillow protectors on some of the pillows. I think theye thought it would make it be it ok with the extras they had added ie' the millions of packets of shampoos and soaps which just looked untidy and was unnecessary. the breakfast was basic and in a small room crammed with tables which made it uncomfortable to enjoy as there were so many guests all trying to achieve the same aim in a tiny closet space. The staff at breakfast were also extremely rude shoving past as if we were animals and didnt speak english. I can only blame management for this as they are the ones who employ the staff and should be training them appropriately. I will not be staying there again and have stayed in better for less.
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- Also Known As:
- Oxford Hotel London England