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“Lovely, but very bijoux!”

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The Ampersand Hotel
Ranked #43 of 1,089 Hotels in London
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Lovely, but very bijoux!”
4 of 5 bubbles Reviewed May 13, 2013

I stayed here for one night during a weekend city break in London with my husband. The location is perfect – right in the heart of the museum district and very convenient for the tube, plus local bars, cafes, and restaurants. It's also handy for a walk in Hyde Park. The decor of the hotel is very stylish, and all brand new. I had expected a small room – this is London after all – but our room was very small indeed. Not that this mattered as we were out and about all day and it was simply somewhere to sleep. The bathroom was lovely, and actually a decent size compared to the room, and there are upscale toiletries and thoughtful touches such as free soft drinks from the mini bar. The staff are extremely polite and friendly. There is a nice bar/restaurant in the basement, and the lounge area appeared to be a pleasant place to have afternoon tea. All in all this is a lovely hotel, but if you are planning to spend time relaxing in your room I might advise upgrading to a superior room.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seagull70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 17, 2013
Thank you for taking the time to review the hotel. I am delighted you enjoyed your stay and also the surrounding area which offers a wide variety of things to do.
The team and I very much look forward to welcoming you back to The Ampersand in the future.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,086 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (383)
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Yorkshire
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

Simply wonderful. From start to finished we thoroughly enjoyed The Ampersand.
I would firstly like to thank all the staff, you couldn't have done anymore to make us all feel so welcome. We only eat breakfast however the food was outstanding. We enjoyed our stay so much that we have already booked another stay at the end of may. If you are looking for a perfect friendly base to explore London, do not hesitate, book now you won't regret it. Once again thanks to all. Outstanding. The Reilly's

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 17, 2013
Thank you for choosing to stay at The Ampersand and for your for wonderful review. The team is delighted they were able to make your stay a memorable one and very much look forward to welcoming you back.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
Level Contributor
5 reviews
4 of 5 bubbles Reviewed May 12, 2013 via mobile

We arrived at Waterloo station and within 20 minutes via the tube we were a short stride away from our hotel.

Checkin was effortless , concierge showed us to our room and demonstrated all the features with a friendly manner, we asked for an iron and within 2 minutes housekeeping delivered - staff were brilliant and all conveyed a very warm welcome when ever we came into reception.

Breakfast was disappointing for what you have to pay (£28 for two cooked breakfast with a coffee and an orange juice) staff appeared very disorganised compared to the reception team and whilst food was perfectly edible there are local cafe's that can provide you with a much more economical way to start your day.

Our room was located on second floor at rear of building and we had zero traffic noise and only the slight rumble from the underground but then what do you expect when your so near to South Kensington station. Room had a lovely designer boutique feel to it and was fitted out with very comfortable furnishings.

One minor safety point, Watch the shower ! It would appear that somebody missed a few inches off the glass splash panel that is intended to catch the water and prevent the tile floor becoming as slippery as an ice rink. Will be interesting to see what condition the floor / door areas are in after a few years service.

We selected the hotel primarily for its location and room quality- we were not disappointed - £5 in a taxi and we were at our concert at the Royal Albert hall and a five minute walk in the morning gained us access to all the museums.

Would highly recommend if you want a great sense of style in a location that provides easy access to all the main attractions both local and via the tube network.

Stayed May 2013, traveled as a couple
Helpful?
Thank TheTallOnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 17, 2013
Thank you for taking the time to review your recent stay with us. I am delighted you had an enjoyable stay with us.
We appreciate all guest comments and I have shared your valuable feedback with the team to ensure the issues you raised are reviewed and improved upon.
I very much look forward to welcoming you back to The Ampersand.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 12, 2013 via mobile

When I started my search for accommodation in London, my requirements were:
- a small, luxury boutique hotel,
- located in the Kensington area,
- with convenient access to a park and to public transport,
- with beautifully decorated and appointed rooms.

The Ampersand Hotel 'ticked all the boxes'. I loved staying there!

I am a regular international traveller; years of experience resulting in my discerning standards regarding hotels. This hotel is newly renovated. The interior design is a joy to behold.

My room had wi-fi connectivity, iPhone docking station, flat-screen TV, kettle, mini-bar, safe, underfloor heating in bathroom, ultra-comfortable bed with fluffy duvet and pillows, quality cotton bedlinen. Fittings and fixtures brand new. Quirky and charming decor themes. 'Apero' restaurant serves excellent food. 'Drawing Room' serves most amazing tea & pastries; High Tea a delight. Customer service impeccable in every sphere.

The Ampersand will remain my preferred 'go-to' place in London.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustInCase_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 13, 2013
Thank you for writing such a fantastic review. We are very proud of the design of the hotel and are glad you liked all the little extras in room. I am especially pleased you received such great service as the team try very hard to ensure everyone has an enjoyable and memorable stay.
We all look forward to welcoming you back to The Ampersand Hotel.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Level Contributor
135 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

Chose this hotel for its location so near to the Albert hall and fell in love with it! We arrived a little early but no problem as we were taken straight to our room, which was a little on the small side, but that is my only criticism of this lovely hotel. The staff were friendly and very helpful and the little extras (quality toiletries even down to makeup remover wipes and free soft drinks) made it a most comfortable stay. We generally tend to stay in the West End but I think you are more of an individual in these smaller boutique hotels in areas such as south Kensington so think we will be back to the Ampersand very soon. Nice to feel valued as a customer.

Room Tip: Upgrade if possible to larger rooms if you stay longer than one night.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeedsBaglady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 11, 2013
I am delighted you had such a great stay and really appreciate you taking the time to review the hotel. It is always a pleasure to receive such positive comments especially about the team. They thrive on providing the best service they can so are always pleased when they achieve it.
I very much look forward to welcoming you back to The Ampersand.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

The Ampersand has not only a great location close to tube station South Kensington and many bus lines that drive right into the heart of London, but also a great neighborhood: renowned museums like Victoria & Albert are just a few steps away and for foodies at Exhibition Street right around the corner there are many cute cafés and restaurants with outdoor tables.
The hotel is well designed and brightful colors add a lot to the atmosphere, staff are young, very friendly and helpful.
We had booked two superior rooms. As everywhere in London they were quite small, but very nicely furnished, stylish, but small bathrooms with high quality amenities and bath robes. Very clean, great rain shower - close to perfect!
We had dinner at the Apero restaurant and it was a great experience: The food was high quality, cocktails and wine very good and not overpriced at all.
Only thing we really did not like: The noise in the streets - it was hard to find sleep all four nights we stayed. Anyway we'd definitely come back again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicol090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 11, 2013
Thank you for the lovely review of your stay. I am pleased you and your friends had such a great stay. We do our very best to acommodate guest requests so in the future we will ensure your rooms are not overlooking Harrington Road. I am delighted you also had a great experience in Apero and I shared your comments with the whole team.
I look forward to welcoming you back to The Ampersand the next time you visit London.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

Stayed two separate nights in a week. It is a well designed, newish hotel in a great location by the South Kensington tube station. Easy for Heathrow, museums, shopping and lots of cafes/restaurants nearby. The staff were very pleasant and very accommodating. They deserve a pat on the back for jobs well done. The rooms are well equipped and nicely designed, although some on the higher floors can be small. It has a really sweet 'tea room' and bar on the ground floor which proved a great place to meet people.

Room Tip: Lower floors have higher ceilings.
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mifccak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, May 11, 2013
Thank you for reviewing your stay with us and for leaving such positive comments. I am delighted you enjoyed both your stays and I look forward to weloming you back to The Ampersand Hotel in the near future.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in London
#31 Family Hotel in London
#43 Romantic Hotel in London
#43 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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