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“A Fantastic Surprise”

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The Ampersand Hotel
Ranked #48 of 1,067 Hotels in London
Certificate of Excellence
Derby, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A Fantastic Surprise”
Reviewed April 18, 2013

These guys really know how to look after you and the location is superb. My room was absolutely tiny but the bathroom generous. The staff were superb and – for once in London – really couldn't do enough to help without me asking or them charging for it. Couldn't recommend highly enough as long as you can get a good price and try to get a bigger room.

  • Stayed April 2013, traveled on business
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    • Sleep Quality
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Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,182 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (386)
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Istanbul
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 17, 2013

We had a very nice stay at the Ampersand and would definitely go back. The hotel is brand new, therefore it is modern, fresh and nicely decorated throughout. The staff is very friendly and helpful and we were welcomed even before arriving, by a mail asking if we needed any arrangements beforehand. We had a superior room which was very good size with a nice and modern bathroom. The bed was large and very comfortable.
The only downside was that there was not enough storage for our clothes,only two tiny drawers and no shelves, so we had to store some of our clothes in our luggage. The same thing at the bathroom, not even a hook to hang the towel next to the sink!

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank PersonalOpinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2013

We stayed here for two nights based on previous reviews and were not disappointed . This is a really modern five star hotel providing five star service , and lovely modern rooms albeit a little on the small side but standard for london hotels , lovely big bathroom which was spotless and big spacious shower. The staff were helpful and courteous. The food in the restaurant was top quality . The location was great , right beside the south Kensington tube and only 10 minute walk to Harrods . We would definitely stay there again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marty2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 17, 2013

We just came back from a delightful stay at the Ampersand in London. We were upgraded to a Deluxe Room, which was absolute bliss. A big and very comfy bed, enough space for two and all our shopping as well as a very big bathroom. A lot has to be said for the warm floor tiles in the bathroom. Very enjoyable! We were lucky enough to be on the second floor, out to the side away from the kindergarten and the street. Slept very well, as it was not noisy at all. London is of course a very big city and some noise at night has to be expected, but we were pleasantly surprised about this. During the weekend we enjoyed our continental buffet breakfast in the Drawing Rooms, which are very nicely decorated and flooded with light. The Capuccino was very good and the breakfast selection nice. Some cheese would be appreciated, however, this is a personal remark... The other two mornings the same buffet breakfast was served in the underground restaurant Apero. Although nicely decorated as well, we felt that it was rather dark and a bit stuffy, we preferred the Drawing Rooms. Somehow, they seem to have a problem with the coffee machine in Apero as twice the Cappucino was extremely bitter and we had to re-order. Service was extremely friendly and helpful though, so no issue there.

As we had originally booked a Superior room we asked whether we could have a look at one to compare the size with the Deluxe room. A lot of people have commented on the size of the rooms. We stayed in London a lot of times, used to live there for a year. One has to be aware that London hotel rooms are generally rather on the small side. Comparing the two rooms, of course the Deluxe was bigger and very comfortable, however, we felt that the Superior room was also very nice. It really depends on your preferences whether you would like to splash out on a Deluxe room or not. Bearing in mind that most of the time you may be out and about it may not be an absolute necessity.

Location is key for a city trip of course and the Amepersand ticks all the boxes in this category as well. South Kensington is a perfect underground station, not a lot of stairs and very convenient for Heathrow and everywhere around town as it is on the Picadilly and Circle/District lines. A good number of restaurants are also in the area, so no need to go to Soho for dinner. And of course the hotel is very conveniently located to visit all the major London museums. Hyde Park is just a stroll away.

To sum it up: The best hotel we stayed at in London so far. We will definitely be back and can recommend it.

Room Tip: Rooms away from the main road and not on the side of the kindergarten are to be favoured.
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
4 Thank sharka9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venezia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2013

Dear Staff of Ampersand Hotel ,
thank you very much for a lovely stay in your nice Hotel . We stay some times in London ( usually around of Kensinghton area that is my favorite location!) and we are very satisfy to find this hotel!
We are sure that we cam back again for all times and we recommend it !
We are owner's of Hotel in Venice and when we travel ,we like to see all details : cleaning room , friendly staff , nice location ...everythings is perfect!!
Thank you again and we hope to came back again very , very soon!!.
Best Regards

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank DogeFalier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 16, 2013

I stayed at this hotel about 6 months ago and my stay did not quite go to plan, this time round, things were much better. On my fist stay I was in the standard room which is little more than a shoe box, this time I was offered the deluxe room, it was total heaven, beautiful room, quiet, underfloor heating, good size, TV in bath, massive TV in room, books and high end glossy mags...a real 5 star experience, although the curtains did not totally draw together properly so the sunlight came through in the morning which was a tad annoying.

The reception staff were yet again all very nice especially Salvatore and the Afro-Caribbean lady.

I have not given full marks as I have experienced the following on both visits, so assume this is the norm:

For a 5 star I do find it odd that there is never anyone on the door, especially given that there are a few little steps to access and the doors are not automatic, each time i have only had a small cabin bag, so not a major hassle for me (although the first time i did have my little one also) but i had witnessed several other guests fighting to get in/out with suitcases and we had to help each other so to speak.

Housekeeping...Why oh why do you insist on knocking on guests doors asking what time they will be checking out?!? This is not a budget hotel that has the "get em in cheap and get em out fast" approach so when guests are paying upwards of £150 per night, one should not be harassing guests asking when they are checking out so you can get your day over sooner. I have hardly have this happen at budget hotels if I am totally honest. On my first stay this happened (with the DND on) at around 9am! this last stay it happened again around 10am?!? I can understand if it is around 11.30am, but 10am is unacceptable and I really hope this gets looked into. I was planning on staying another night, but this problem with housekeeping put me off as this really is a bug bear of mine.

Overall the hotel is a nice place to stay, very chic, modern and classy without the snobbery which is a rare find in the Kensington/Knightsbridge areas

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
2 Thank hoxtonbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 16, 2013

Just returned from a weekend stay at the Ampersand. From start to finish, friendly helpful staff who could not do enough to ensure your stay was perfect. Big comfortable beds, excellent bathrooms, free minibar with soft drinks and even an umbrella in the wardrobe in case it rains! We do not normally bother with breakfast at the hotels we stay in, but the good food and efficient service meant we were happy to pay the extra.

Space in the room is slightly limited, we were upgraded to a superior double, but perfectly adequate for a weekend stay. The evening bed turn down and a canister of ice was a nice touch and much appreciated.

Would we stay again - a definite yes!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank Jo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in London
#31 Family Hotel in London
#43 Romantic Hotel in London
#47 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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