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“Flawless (but ask for a rear facing room)”

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The Ampersand Hotel
Ranked #46 of 1,078 Hotels in London
Certificate of Excellence
Reviewed April 5, 2013

Just got back from a weeklong stay at this fantastic hotel in SouthKen, London. We had a deluxe room, and were able to secure a great deal on-line; book two nights, get the third night free. Came out to around L165/night. This is an outstanding value for the location and quality of the property.
We arrived very early after a night flight from Brazil, and the staff had a room ready for us almost immediately. The reception area is small and modern with a pair of rooms off the reception area that are used for both light breakfast and afternoon tea. (There is a full restaurant downstairs that is quite good as well).
Our room was spacious by London standards, with an extremely comfortable bed, linens and pillows. The bathroom is modern, rainshower head, black tile, impeccably clean and neat. Nice soft towels, robes and slippers. My wife thought the shampoo, soaps, etc. left a bit to be desired, but I found them to be perfectly adequate. There is a big flat screen TV that I think we turned on twice in the week we were there. The free wi-fi is accessible throughout the hotel and quite fast. In addition, they have a couple of iMacs down in the basement that can be accessed for free and there was never anyone using them.
It was freezing in London during the last week in March, beginning of April, and the Ampersand was just such a warm and inviting place to come home to at the end of a busy day. It is about 50 meters from the SouthKen tube stop, with the District/Circle lines and Picadilly line. The V&A and Natural History Museums are both less than 500 meters away. There are several great eateries in the vicinity, namely Muriel's Kitchen next to the tube stop. No really decent pubs close by, but this is SouthKen, people.
The staff is young, energetic, casually dressed (no hokey Beefeater doorman costumes) and eager to help.
Literally the ONLY drawback was that our room, nº 308, overlooked Harrington, which is a fairly busy street with regular bus, car and foot traffic. It can get a bit noisy, so I would suggest either bringing ear-plugs or asking for a room facing the rear of the hotel. Obviously, the hotel is not to blame for street noise, so I give this property a solid 5 star rating. I have stayed at 4 different hotels in London, and I will never stay anywyere else from now on.
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Room Tip: While the view is nice from the Harrington facing rooms, it can get a bit noisy...
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  • Stayed: April 2013, traveled as a couple
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2  Thank GringoWim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,927 - 2,933 of 3,484 reviews

Reviewed April 5, 2013

A girly trip to London in celebration of my Mother in Law's 80th birthday, The Ampersand completely exceeded my expectation. A stylish boutique hotel. Starting with a great location situated across the road from South Kensington Tube Station and in walking distance to places such as The Natural History Museum & The V & A. The staff of the hotel, and in particular, Indira & Thomas, were welcoming & attentive. The staff all work hard on giving a personal touch & nothing is too much bother. The rooms are well appointed, the beds very comfortable, the linen of excellent quality & everything is spotless - free WiFi too, which I personally appreciated. We ate one evening in the Apero Restaurant & the food was excellent. (& they serve great cocktails too!) All in all, I would highly recommend to the discerning traveller.

  • Stayed: March 2013, traveled with family
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1  Thank D0niaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

Stayed two nights in a double room. Loved the hotel which is brand new with the latest techno-gadgets (iPhone docking, electronic AC, speakers from tv/music in the bathroom).

Fantastic location just by south ken tube.

Double room was tiny, OK for one person, but definitely booking superior or deluxe room next time!

  • Stayed: March 2013
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Thank Julie_Diez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

Why should you stay here?
Very friendly and efficient staff
Nice contemporary feel
The free Wi-Fi works fine
Good location, with the tube next door.
They do all the basics well: comfy bed, good shower, spotless clean

Keep in mind:
Rooms are indeed rather small
Gym is ok but no daylight and small
Price levels in line with what to expect in London

Sure will come back

Room Tip: Stayed at 411, nice but still rather small. I didn't notice any noise in this room as soom of th...
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  • Stayed: April 2013, traveled on business
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Thank artica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

I booked 2 rooms in this hotel for 3 adults. I chose this hotel because of its location and, for London and overall quality, a competitive price.

We arrived at 1pm and were checked-in by an efficient and friendly receptionist. The reception was very busy and a lesser man would have been flustered so I was impressed. Even better, our rooms were ready for us straight away, ie before official check-in time.

We had booked 'standard' rooms, but we were fortunate to be given an up-grade on one of the rooms. Both rooms were small, the standard being really very small. This was no surprise and was reflected in the price paid. My group only slept in the rooms so the size did not matter. It might matter if you had a big bag or were staying for more than two or three nights.

The hotel rooms were attractively decorated and in new, immaculate condition. They were spotlessly clean. I asked for rooms at the back of the hotel, away from road noise and on a high floor, away from the vague rumble of the underground train. I'm glad I did this.

The public rooms are also very attractive. We had tea-time snacks and a sandwich type lunch in the sitting room area off reception. We had breakfast and dinner in the basement restaurant. Service was efficient and friendly in both areas. The price of food and drinks in both the sitting room and dining room were perfectly reasonable, standard UK prices. These areas were buzzy but not horribly crowded.

I think the staff deserve a special mention. They were friendly, efficient and helpful to a fault, not necessarily what you expect in London. This hotel would not be anywhere nearly as good with less well trained and pleasant people running it.

All-in all, I would definitely stay here again, and in one of their 'standard' little rooms. This hotel is good quality, in a very good location (recommended for single women), with really nice friendly, efficient staff, at an affordable price. The trade off is the teeny-weeny little room and I'm happy with this.

  • Stayed: March 2013, traveled on business
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2  Thank chocolategoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

We stayed for 4 nights over Easter. The hotel is very clean, comfortable and all the team we came in to contact with were polite and helpful. The hotel is in a great location for Knightsbridge shopping, V&A and Natural History Museum. South Kensington Tube Station is just outside as is a handy cab rank.

The rooms are small (or at least ours was and I had upgraded to a Deluxe so can't imagine what a Standard room is like) the plumbing is noisy and the doors bang constantly. You can also feel the tube passing under the building (vibration) which continues until around midnight. Obviously ( and no fault of the hotel) it can be noisy on the front with constant traffic well in to the early hours.

If the hotel was promoted as 4 star at £120 - 180 per night I would have given full marks however it was sold to me as a 5 star hotel charging £250 per night+, over £400 for a suite. There is no lounge as such to sit in and relax, (The Drawing Room is small and open to the public for tea / lunch etc and so is constantly busy and you feel very unwelcome unless you order food or drink).

The gym is small but adequate and the small library and games room a nice touch.

There does not appear to be a B&B rate available on their website that includes full breakfast only continental and whilst this was very nice with great choice the A la Carte menu is over priced - you could easily spend an additional £30 per couple to upgrade your breakfast to include hot items - I'm not mean but I refuse to pay £6 for an egg!!!

Overall comfortable, clean and well run but pricey for what they actually offer you.

Room Tip: Upgrade if space is important and avoid front facing to avoid traffic noise.
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  • Stayed: March 2013, traveled as a couple
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1  Thank callingalltheheros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

Stayed here recently with friends for my birthday and had a great time. The rooms are small but perfectly formed with lots of great features. We had a deluxe room and the bed was very comfortable. Breakfast was really good with a great choice available on both continental and cooked. All staff are very friendly and approchable and even the workmen helped me when I couldn't get into my room. Located very close to South Kensington tube and all the museums are right behind the hotel.

  • Stayed: March 2013, traveled with friends
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Thank Essextraveller79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in London
#31 Family Hotel in London
#43 Romantic Hotel in London
#44 Luxury Hotel in London
Price Range: $227 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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