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“Very nice hotel, but....” 4 of 5 stars
Review of The Ampersand Hotel

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The Ampersand Hotel
Ranked #50 of 1,072 Hotels in London
Certificate of Excellence
Paris
Level Contributor
59 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Very nice hotel, but....”
4 of 5 stars Reviewed November 14, 2012

We had 3 nights at the Ampersand with our children.
A suite and a luxury room and the rooms are beautifull, beds are great, the "decor" is very nice.
The only problem was with breakfast, very good but no way to have what we ordered which was not very complicate as it was some toasts !
They never came, from the 1st day to the 3rd one, no way to have what you order... The service is very long I have been waiting about 15 mns before I had my cup of coffee.
Little problems with wifi in the suite, hot water quite cold for a bath but nice and friendly place to stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Zaiounet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Newport Pagnell, Bucks
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 13, 2012

Had a delightful one night stay at the impeccable newly opened Ampersand Hotel. I wish it had been longer. Excellent service at check-in - you are taken to your room and certain features explained. I was in a standard room - small but perfectly formed! Very comfy bed. Beautifully decorated with all the features you would expect - flat screen tv, wifi etc.

The tea tray is in the wardrobe for space saving but had a good selection including a cafetiere and lovely biscuits. Fridge full of complimentary soft drinks.

Lovely bathroom and products. Everyone got a rubber ducky except me!

We took breakfast the following morning, which wasn't included in the room but was extremely reasonable - £8 for a huge plate of eggs benedict.

And the location is superb- meters fom Sourh Kensington tube and so perfect for the museums and Royl Albert Hall.

Highly recommended!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Katkuta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 12, 2012

I loved my stay here at the Ampersand. The location is great, right across the street from the South Kensington tube station. Near multiple museums and walking distance to Harrods (about 15 minutes). Lots of great places to eat nearby as well as shopping.

The staff is great. Very courteous and friendly and they remember you by name which is a very nice touch. I love the modern decor and the comfy beds. The bathroom amenities are plentiful, with soap, shower gel, shampoo, conditioner, loofah, sewing kit, vanity kit (nail file, q-tips and cotton pads), a robe and slippers. They even had wash clothes, which while common in the States, is a rarity in the places I've stayed in Europe. Large umbrellas are also placed in the room for use while in London. There is also a complimentary minibar with apple juice, orange juice, sparkling water, mineral water, coke and diet coke which is replenished daily. A selection of tea along with a package of shortbread cookies is also complimentary and restocked daily.

There is free wifi available as well as a small business center with 2 computers and a printer in the sublevel. There is also a small gym there with complimentary water and towels.

There was some final construction going on while I was there that would start fairly early in the morning (around 9am or so). Also, the maid service starts pretty early as well, which was a bit of a surprise.

All in all, a great stay and I would not hesitate to stay there again when I'm in London.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SCruz780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed November 11, 2012

Just returned from a four night stay at The Ampersand. The Deluxe Studio was good sized and very comfortable and stylish. Amenities in the bathroom was good. It was a nice touch to have books placed in the room ranging from books on the city to gardening and bedtime stories.

As pointed out by many others, service was top class. Professional yet sincere. The staff always had a smile for you and are always eager to help.

Location was a bit further from the shops and hence was not ideal for the shopaholic in me. But close to the tube and there are various buses available to all parts of London. Will stay again for the service and beautiful rooms.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DH_Spore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 9, 2012

During October I've had the pleasure to stay two times in this magnificent hotel. The first time was a scheduled stay and the second I rushed there escaping from the worst [--] in London called The Marble Arch by Montcalm, a review that I will post soon. Even though it was fully booked and midnight, the wonderful staff did their best to find me a room to stay just for the night. Thank you so much for that. Anyways, the Ampersand is really one of the best hotels you can find in London. I've stayed in a deluxe studio which is literally jaw dropping. Huge, especially for London, with an enormous bed, a freestanding bath by the window, bathroom with tv, nespresso machine with the most delicious butter cookies complimentary (my favorite morning ritual) and a big wardrobe.The decoration was amazing highlighted with grey, blue and yellow tones. The lobby and the restaurants are also fantastic. The staff super polite and helpfull. And the location just 15 min by feet from Harrods. I swear to you, choosing it you can't ask for more. Impeccable.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LIK0S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumbria
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stayed here for one night only. The hotel was easy to get to very close to Souyh Kensington tube station close to Kensinghton High St which is a nice shopping Street,the musuems including the Natural History musuem Victoria and Albert Musuem, Kensington Gardens and The Royal Albert Hall. The hotel is very modern recently refurbished in a boutique style nice decor and furnishing.,The bed was extremely comfy and complimentary soft drinks from the mini bar was a nice touch. Breakfast was ok nothing special and the service was slow. However staff at check in very effecient and friendly. Would stay again

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ollypolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAD520
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 7, 2012

Stayed in this hotel before a trip out on the Orient Express.

The major plus points are that it is a nice quirky hotel a stones throw from South Kensington tube.

The hotel is furnished to a high standard and the continental buffet breakfast which we had included was more than adequate.

The major negatives are that the rooms are tiny even by London standards! We had a superior room (not the cheapest smallest rooms either) and it was so small that if the chair was tucked under the dressing table you could not walk behind it as the chair touched the bed. I would say that the room was smaller than my own bedroom. Obviously can't comment on other rooms in the hotel.

Also there is no mirror in the bedroom (room 310) so as a lady there was no where you could put on your makeup in natural daylight. Also it meant there was no where to blow dry your hair or use hair straighteners and actually see what you are doing, obviously should have packed an extension lead that would have reached to the bathroom!!

If the rooms were a little bit larger and there was a mirror in the bedroom I would have scorred this hotel 5 out of 5

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TAD520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Property: The Ampersand Hotel
Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in London
#31 Family Hotel in London
#43 Romantic Hotel in London
#49 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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