We were warmly welcomed by staff, though our room could not be provided until after 2 PM, which although understandable, would have been most welcome a bit earlier after an overnight trans-Atlantic flight.

The room was well appointed and quiet, much appreciated when recovering from jet lag. It was not overly large, however, with just enough room to squeeze past the foot of the bed by the (non-functional) fireplace. The package included continental breakfast buffet, which was well provided with choices, and the breakfast restaurant staff were very helpful.

Front desk and concierge staff were friendly and helped with local information and umbrellas for rainy weather.

Quite simply... I will not return to this Hotel if they are going to stick me in a closet when I paid for a room... The closet we were given looks nothing like their promotional information for the Hotel. Three nights of hell.

Bottles of water weren’t in room on check in. The person who showed me to my room was to send but none arrived. Had to ask at front desk.
Asked for luggage rack when my luggage was delivered but it never arrived. Used a chair instead.
All calls to reception were never answered and instead went to voicemail instead. This is poor.
Also the tube noise in my ground floor room was maddening. I paid in advance for two nights and left on third day to go check in at another hotel