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“Pleasently Surprised”

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Premier Inn London Leicester Square Hotel
Ranked #181 of 1,076 Hotels in London
Certificate of Excellence
Reviewed July 17, 2014

I was expecting a Courtyard by Marriott experience based on the description of the hotel ameneties. However, upon my arrival I was pleasently surprised by the high level of customer service at the Premier Inn-Leicester Square. The staff is top-notch. They addressed me throughout my stay by name and each member always had a smile on their face. The hotel is clean, quiet, and safe. My room space was ample and the beds On my next trip to London I will be staying here again because you get true value for the money. I recommend the premier breakfast which entitles you to unlimited lattes and cappucinos, eggs, cereal, toast, and ummm....For those of you traveling from abroad I suggest you try the marmite spread on toast. Very interesting!

  • Stayed: June 2014, traveled as a couple
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1  Thank Duane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, Front Office Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 21, 2014

Thank you for your review of Premier Inn Leicester Square, I was elated to read that you had a fantastic stay with us and that you found our hotel to be clean, quiet and safe and lastly that you will be back of course, which I hope will be very soon! Furthermore The whole team here on the square are ecstatic to read all you had to say: "the high level of customer service," "top-notch," "always had a smile," to name a few. Additionally I was really pleased to read that you enjoyed our Premier Breakfast, I can safely say that it is quite possibly the best breakfast one can find within a one mile radius.

P.s. we have a saying here regarding Marmite: 'You either love it, or hate it" I was happy to see that you are one of the few who loves it (welcome to the club).

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1,062 - 1,068 of 1,881 reviews

Reviewed July 17, 2014

Our Stay was great, very good location and no noise! A very good adress!!
The room was very clean and ther breakfast has a really good choice. The only thing will be to have more complimentary Wifi. We will come back soon!

  • Stayed: July 2014, traveled with family
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Thank Aurore N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, Front Office Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 21, 2014

Thank you for your review and feedback of Premier Inn London Leicester Square. The whole team here on the square are thrilled that you had a "great" and noise free stay in the heart of London. With regard to our wireless service; currently wifi is free for the first thirty minutes of use each day, while 24hours' access will set you back £3 Sterling. We are well aware that wifi access is an important concern for a lot of our guests and we will carry on looking at new ways that might enable us to offer better value in this area. I look forward to welcoming you back on your next West End trip.

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Reviewed July 16, 2014

Great location for theatre trip and sight seeing in London. Very quiet hotel considering location in heart of city. Tube stop very slot by as are great selection of restaurants. Quiet room despite central location.


  • Stayed: July 2014, traveled with family
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Thank Sally916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, Front Office Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 21, 2014

Thank you for your positive 5 star review of Premier Inn Leicester Square. We were delighted that you chose our location as your base for visiting all that 'Theatreland' has to offer and above all, that you enjoyed your stay with us on the square.

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Reviewed July 16, 2014

Stayed at premier inn Leicester square for 5 nights on a business trip, everything was ok as you would expect from premier inn except that the hotel is located on top of a nightclub and next to a casino so dont expect to get any sleep at all, the constant bass from the nightclub is heard all over the hotel until the early hours. Your choice!

  • Stayed: July 2014, traveled on business
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Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 24, 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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Reviewed July 13, 2014 via mobile

Stayed here with my friend this weekend,can't fault this hotel in the slightest we arrived at 11am left our luggage in reception whilst we was ready to check in,came back at 2pm to check in,check in was quick and the team members were lovely helpful girls,didn't have an iron in the room but that was soon sorted as a team member for one for our room with an ironing board again very helpful,checked out the next day and left luggage again in reception until we was ready to leave London,fab hotel,fab staff and clean tidy room! PERFECT THANK YOU

Stayed: July 2014
1  Thank Saralewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, Front Office Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 14, 2014

Premier Inn Leicester Square would like to thank you for your five star review. It was truely great to read that you had such a great stay with us and that the team delivered a wonderful service. I look forward to welcoming you on your next weekend trip for an encore experience.

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Reviewed July 12, 2014 via mobile

Due to the great location of this hotel we were not expecting much in terms of room size and quality, however the room was extremely spacious and clean! Upon arrival and departure the staff were really helpful and friendly. Also impressed by the facilities provided within the room such as, TV, hairdryer, tea and coffee facilities, extra pillows & towels. Also worth noting that there was no noise pollution from outside which was remarkable considering nearby building works. Great nights sleep, very comfortable. Would recommend and definitely stay again!

Stayed: July 2014, traveled with friends
1  Thank Melanie Jayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, Front Office Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 14, 2014

Thank you for your "Excellent!!" review of Premier Inn Leicester Square, I was delighted to read you had a great stay with us and that your expectations were met if not slightly exceeded where your room and our facilities are concerned. The whole team here in the heart of London are always striving for 'excellence' in all areas with particular attention to guest comfort, it is nice to see it pay off. We look forward to welcoming you back here on your next visit to London.

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Reviewed July 12, 2014

We stayed here for a few days in July for a mid week break, firstly what a fantastic location 100 yrds from Leicester Square Tube Station. We arrived mid afternoon and was offered a choice of floor for our room, we choose the 3rd floor (due to my reluctance of using lifts) and treated ourselves to a drink from the bar. The staff were so helpful and friendly.
Room was quite spacious, we have stayed in London previously and found the rooms quite small, very clean. Location is brilliant, we walked to Piccadilly, Carnaby Street and Covent Garden and Chinatown is literally down the road.
We opted for the eat in breakfast and staff again were brilliant, lots of options.
We had a fab stay, it is pricey but it is in the centre of London so considering that and comparable hotels its pretty good.
Would definitly recommend :)

  • Stayed: July 2014, traveled as a couple
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Thank elaine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco F, General Manager at Premier Inn London Leicester Square Hotel, responded to this reviewResponded July 14, 2014

Thank you for your review of Premier Inn Leicester Square and for the feedback on your stay. I was really pleased to read that you had an enjoyable experience with us and for recognising our locality as a "fantastic location" it truely is a little gem in the heart of good old London Town. Furthermore, the whole team here at leicester square were delighted to read that a helpful and friendly service was offered to you during your stay and we very much hope to do so again on your next trip to London.

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Additional Information about Premier Inn London Leicester Square Hotel

Address: 1 Leicester Place | Leicester Square, London WC2H 7BP, England
Location: United Kingdom > England > London > Soho , Leicester Square / Shaftesbury Avenue
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#113 Family Hotel in London
#117 Romantic Hotel in London
#180 Business Hotel in London
Price Range: $166 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Leicester Square Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Bang in the centre of town close to Trafalgar Square, Soho, Chinatown, Covent Garden and Oxford Street ... more   less 
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Also Known As:
Premier Inn London Leicester Square Hotel England

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