Amongst the best service I've ever experienced. Rivals that of any 5-star resort and potentially more personal as well! All the staff, from the reception to the concierge and even the waiters were extremely attentive, well-mannered and helpful. You could really feel that each and every one of them tried their best and went to extra mile to make your stay a pleasant one.
The location is a little off the main areas of the city, but easily accessible by public transport. It's pretty new, so a few cab drivers might not be familiar with the place. Ask the front-desk for an address card.
Great value for London, rooms are in excellent condition, gym is good for a small hotel and food is nice as well.
Above all else, the service makes this place great. Will definitely be back when I return to London again.More