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“Don't let the bedbugs bite!” 2 of 5 stars
Review of The Ascot Hotel

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The Ascot Hotel
Ranked #1,012 of 1,072 Hotels in London
Bryn Mawr, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't let the bedbugs bite!”
2 of 5 stars Reviewed February 2, 2013

I stayed here the second week in January of 2013. Room 309, which was clean and spacey, but after my 3rd day there I discovered bedbug bites on my hand, arm and back. When showed the bites to the man at the front desk (who is also the manager) he told me that they don't have a bedbug problem at their hotel and suggested that I had gotten the bites somewhere outside....where the temperature was below freezing and it had been snowing for 4 days!

Also, the hallways are VERY noisy during the morning hours, most of which comes from the cleaning staff, who I had to ask twice to please keep their voices down.

The only good things I can say about this place is it's relatively clean, excellent location and very reasonably priced.....but what good is that if you're going to be bitten and awakened early!

Room Tip: Ask to see a room before you take it and check the seams in the mattresses for bedbugs!
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Eindhoven, The Netherlands
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 13, 2013 via mobile

The Ascot hotel was by far my worst hotel experience ever.
- no hot water
- not cleaned properly (hairs in bed as well as in the shower.)
- broken furniture
- smelly carpet
- couldn't sleep due to the noise of the elevator.
- talking to the staff is not possible because they don't speak English.
- Breakfast was "served" in the basement and included: old and dry sandwiches, plastic cheese, jam and instant coffee.

Complaining about all this was meaningless: no action was taken and any cash refund was not possible.
When booking this place I knew it wouldn't be a Hilton hotel but I didn't expect it to be a pigsty!

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Argos_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Valencia, Spain
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed September 12, 2012

It is LOUSY all over, ugly, smelly, unclean, unsafe, breakfast is unbearable, staff is useless. I got a street side room, insulation is so bad the street noise kept me awake almost all night. 100% crap. Their only merit is to be accross the street from Paddington station and about 30 metres from the subway.

Room Tip: Just don't choose it, it's awful.
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank jarizmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 12, 2012

I paid £30 for a single room here, which was small but clean and everything you would expect for the price. Wifi is £2.50 per hour and there is a deposit for the use of the tv. But a decent value stay!

  • Stayed July 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank christophermore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 4, 2012 via mobile

Despite having low expectations, we were mortified at the state of this hotel. Bugs, exposed wiring, lifts out of order, uncleanliness, holes in walls and appauling customer service. I wish I had read previous reviews before booking this hotel. Never again...

Helpful?
Thank JacksonEurope
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2012

We booked accommodation for a week on the internet. The merits of the establishment advertised were simply lies. The bar, the internet, breakfast, cleanliness, staff assistance were absolute lies. The Hotel should be closed down. The only thing nice I can say is that we had about 1/2 our prepaid money refunded. We were at their mercy and I was lucky to receive that. Don't stay there under any circumstances. It almost ruined our holiday.

Room Tip: Don't stay there, it's as simple as that.
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank RobSydAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
1 review
1 of 5 stars Reviewed June 21, 2012

Hotel filthy, staff cannot understand or speak English. Human disgrace. Never ever would go back to this hell hole. Wouldn't let a dog sleep here. A dog kennel would be cleaner and more comfortable. The place should be condemned. Stayed for one night and would not have stayed for another. Slept on top of the bed fully clothed would not have dreamt of getting into the bed!! No plug in sink, shower a disgrace, holes in the walls, all the flooring was loose - health and safety would have a field day!!!!!!

Room Tip: Look elsewhere!
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Stayed June 2012, traveled with friends
Helpful?
Thank Ken200612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ascot Hotel

Property: The Ascot Hotel
Address: 11 Craven Road, London W2 3BP, England
Location: United Kingdom > England > London
Amenities:
Restaurant
Hotel Style:
Ranked #1,012 of 1,072 Hotels in London
Price Range (Based on Average Rates): $
Number of rooms: 52
Also Known As:
Ascot Hotel London
The Ascot Hotel London, England

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