I was very pleased with our stay at this hotel and but for a few hitches, it would've been perfect.
This is a reasonably priced hotel (by London standards) in a great location, right behind the St James Park tube stop and just a stone's throw from Buckingham Palace. It has great "curb appeal" with the courtyard entrance set back from the street. The decor of the lobby, restaurants and rooms were nice as well. Our room was small- as to be expected- but modern, clean, comfortable and well-appointed. It had tea and french press style coffee available in room.
The glitches: shortly after we arrived, a startling alarm went off in our room. After the third time it sounded I called the front desk, only to be told that it was a fire alarm test. It would've been nice if we had been warned at check-in. We ordered room service on our second evening and the club sandwich (16 £!) arrived on soggy bread and with cold fries. The second dish- pasta -was likewise stone cold. After checking out, I noticed we were erroneously charged for a full English breakfast (continental breakfast is included), which I didn't find out was a mistake until it was too late. Also, I was shocked to discover 13£ in charges for two local calls! That seems excessive even by hotel standards and the rates should've at least been posted in the room. These unexpected charges at check out left us feeling a little flat in what would've otherwise been an near perfect stay. Nevertheless, we'll stay there again next time we're in London.
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London
- St. Ermin's Hotel, Autograph Collection London, England