We travelled in a small group & had 3 rooms booked. Before arrival we extended our stay by an additional night in each room. Unfortunately, the reservation team lacked in communication skills and it took several emails on my part to sort this out. Upon arrival at the hotel, our check in paperwork stated we were staying only 4 nts instead of 5. Much to the credit of the receptionist, she sorted this within minutes and all was ok. The negative part of check in - the receptionist lacked any warmth and personality. We were not offered any information on hotel amenities or directed on how to find our rooms. Even when our group of 6 were all standing confused in the middle of reception, we had to ask a porter which direction to go! Only now, 3 days into our stay have a realised the hotel has a gym! And that is because I just read it on their website whilst searching for other information! Their website also offers a spy pack for every child who stays.... We have not been offered anything of the sort for our son. I don't believe I should be having to ask for things like this either.
On the positive side, St Ermin's is a gorgeous hotel in a fantastic location. This is our first visit to London and most major attractions are within walking distance. Our room (family room with 2 bathrooms!) is huge!! Which is a pleasant surprise. The other 2 rooms are quite small but nicely layed out and furnished. They are adequate for a single person as well as a couple.
The true test of a review - Would I stay here again? Yes! Most definitely! I just hope that the staff find the welcoming warmth that people who have travelled over 24 hours need when they arrive at a reception desk!
- Official Description (provided by the hotel):
- St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more less
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- Also Known As:
- Jolly St Ermins Hotel
- Jolly St Ermins London
- St. Ermin's Hotel, Autograph Collection London, England