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“Excellent hotel”

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St. Ermin's Hotel, Autograph Collection
Ranked #78 of 1,063 Hotels in London
Certificate of Excellence
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel”
Reviewed August 17, 2013 via mobile

A great hotel in a central location, so easy to walk to lots of tourist spots from. We were impressed with the service, clean spacious rooms and the breakfast was very good. The outdoor area for coffee, dining or drinks overlooks the garden entry which is very pretty, especially at night. Thoroughly recommended.

Stayed July 2013, traveled with friends
Helpful?
Thank Glenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Sir/Madam,

I am very pleased that you were impressed with all aspects of the St Ermin’s Hotel and that you had a good stay with us. We aim to provide a high level of service and my housekeeping team work hard to keep the rooms clean and comfortable.

Thank you for your recommendation and for writing your review.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,048)
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English first
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 16, 2013

This is a very nice and comfortable hotel. It is in a fabulous location, steps from the tube and easy walking distance to Parliament and Westminster area.
The accommodations were excellent in every way, and it is nice to sit on the porch and haveva drink.
Only teal complaint is charging close to 20GBP per person for an ordinary continental breakfast, so we went to a nearby Starbucks and got more for alot less.
Overall, we would definitely return to this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rwb1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Sir/Madam,

I am pleased that overall you enjoyed your stay with us and found that your room and the hotel generally met with your expectations.

Thank you for taking the time to write your review.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fox Point, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 16, 2013

I've traveled to a lot of hotels, both nationally and internationally, and I have to say this was probably one of the best hotels I've ever stayed at. It was literally perfection! I'm a teenage girl and was on vacation in Europe with my family this summer. London was our first stop, and St. Ermin's was a very comforting place to arrive to! Although it was a more high-end hotel, the atmosphere was very friendly and low-key. The lobby and main staircase were beautifully decorated. If you went up the staircase there were some comfy couches and chairs to lounge on, in addition to a nice terrace that overlooked the street. The building looked quite old, but I appreciated the fact it was mainly left as is and not too modernized. Breakfast was FABULOUS, definitely my favorite breakfast on the trip. There were tons of goodies like chocolate twists and cute little yogurts in jars, as well as things like sausage and hash browns. The rooms definitely weren't bad for European rooms- nonetheless, they were European rooms. But who wants to sit in their room in Europe anyway?! Everything was super clean, both in the rooms and out. Service was great. Highly, highly recommend!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Signe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Madam,

It warms my heart to read such a glowing review about the St Ermin’s Hotel.

I am so pleased that you enjoyed every aspect of your stay here and you are quite right in that we have to keep the building the same as it used to be as it is a listed building. We have tried to keep the original charm but with an up to date twist to it.

Your comments regarding breakfast are a joy to hear as we do offer a really wide selection of breakfast items each day and most people love them.

I hope you managed to sit on the terrace or on the balcony sofas in the lobby.

Thank you for recommending us to your everyone and I hope you will be able to return one day.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehall, Pennsylvania
Level Contributor
128 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 16, 2013

We stayed at the end of July had a two night reservation that unfortunately turned into one because our flight cancelled. The hotel was not at all understanding of how much we spent and lost one full night in London and hotel.We will stay elsewhere when we go back to London where customers and service come first.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joseph d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
92 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed August 16, 2013

We stayed at St Ermins at the peak of the influx of American and European families on their annual vacations. This meant that the hotel was extremely busy.

Check in was very friendly and quick and we were pleasantly surprised by the room (an Executive King) which I think is reasonably large by London standards. The quality of fit out is excellent and seems to have been recently renovated. The bathrooms are of a very high quality and the toileteries are from the White Company. The room was reasonably quiet as it was at the back of the hotel, but that also meant that there was no view (which was fine as one hadn't been promised!)

Only two real niggles, firstly we ordered newspapers for the morning and they didn't arrive. When we rang to enquire, they had no record of them and could not fulfill the request any time soon as they would have to go out to a newsagent and buy them. Secondly we went down to breakfast at about 08:30 and queued for a long time to get in. When we were seated the breakfast was excellent with good quality hot breakfast and a good range of continental. I asked if the wait was usual and was told that it was.

All in all, I would definitely stay here again given the high quality of the room, friendly staff and great location for Westminster but would go down to breakfast much earlier.

Room Tip: Go to breakfast before 8am.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tree888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Sir/Madam,

I am pleased that you really enjoyed your Executive King room and you found this a good size as well as liking our White Company toiletries along with the quiet position within the hotel.

I was surprised to read your comments regarding both the breakfast queue and also your newspaper as these are things that we very rarely receive any comments about, but I am pleased that you enjoyed your breakfast and that you thought our selection was very good.

Thank you for taking the time to write your review and I look forward to welcoming you back to the hotel in the future.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 15, 2013

A beautiful Marriott owned small hotel near Westminster Abbey, Parliament, Big Ben, etc. Great location, clean and well kept. Good buffet breakfast.
Rooms are European size, very modern bathroom with almost no shelf space.
Many places to eat nearby.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Sir/Madam,

Thank you for you r taking the time to write your review following your stay with us.

I am pleased you enjoyed the hotel and that you liked our breakfast aswell as the location the St Ermin’s is in.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed August 15, 2013

Enjoyed a great 2 night stay at St Ermins this week. Ideally located a 1 minute wallk from St James Tube. The room was great with 2 large double beds/2 bathrooms and was newly decorated/spotlessly clean. The staff were great, the breakfast lovely and the grounds and the hotel was great. The kids loved the bee's and the honey was nice too :)
Would fully recommend this place and will be back again!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, August 19, 2013
Dear Sir/Madam,

I am glad that you liked your room allocated to you for your stay with us at St Ermin’s and that you liked our breakfast as well as your children loving seeing our bee’s. We do use the honey they produce for our little jars that you find at breakfast as well as for our afternoon teas.

It was our pleasure to look after you during your stay and thank you for your kind review.

Kind Regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#72 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel, Autograph Collection London, England

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