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“A hidden treasure” 5 of 5 bubbles
Review of St. Ermin's Hotel, Autograph Collection

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St. Ermin's Hotel, Autograph Collection
Ranked #78 of 1,089 Hotels in London
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A hidden treasure”
5 of 5 bubbles Reviewed October 2, 2012 via mobile

This hotel offers a top notch boutique hotel experience. We had a small room but it was exquisite and the personal attention to our needs commendable. They even let us check in early since our flight got into London in the early morning. The lobby deserves special mention as it is stunning. The continental breakfast was above average. The location is absolutely perfect to explore town. This hotel is very unique and worth every penny for those looking for lodging away from big brand luxury chains.

Stayed September 2012, traveled as a couple
Helpful?
Thank Felix S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,363 reviews from our community

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    1,325
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Bournemouth
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

Just a few steps from St James' Park underground station this jewel of a hotel is certainly easy to access. A short walk from the palace of Westminster it is ideally suited for tourists visiting London who require well presented and spacious rooms, impeccable service and peace and comfort while in central London. As you approach the hotel you walk through a short forecourt of tree-lined tranquility and this sets the tone for the rest of the hotel. I stayed just one night on business for a conference in the hotel the following morning and I had one of the smaller rooms. This small room had a separate sitting room, a huge bed, 2 TVs and phones and a large bathroom with twin sized shower. All very comfortable but the surprise was the lack of noise from the street below; very welcome considering the location. I paid £235 for the room which represents very good value given the hotel's quality and position. Highly recommnded.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrimbutSmileyinside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

I stay here a couple of times per month and its pretty faultless. Consistency is a key measure of success with an high level of service and these guys get it right again and again. The rooms are appointed to a very high standard and are always immaculately presented. The location is perfect and the welcome warm. I'll keep coming back whilst the rate represents value for money and the service remains impeccable.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JKMorgan1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, October 2, 2012
Dear Sir,

Thank you for your wonderful comments. It is so good to read a review from a regular guest and I shall pass on your kind comments to my team. We strive to make our guests feel comfortable and relaxed and encourage everyone to treat the hotel as if it were their home.
We shall look forward to welcoming you on your return.

Warmest regards

Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netley, United Kingdom
Level Contributor
151 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

On a recent business trip i stayed at St Ermins for one night. The staff were very pleasant and the room was more than adequate for one person - i stayed in a superior queen.

Breakfast was also extremely good and the hotel is situated in an ideal location for anyone visting for work or pleasure.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Warren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed September 30, 2012

Me and family spent the night here and everybody were so friendly and helpful a grand looking hotel very clean the room was exsalent and the room service was better than any hotel I've stayed in a while !! They parked my car and had it back and parked out side the front door at the time we specified I would defently stay here again and recommend to anybody ! Only one thing the breakfast was quite exspencive so we eat just out side the hotel but I recon if we did try there breakfast it would ave the been the best !! Lol

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lingchunchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, October 2, 2012
Dear Sir/Madam,

Thank you for your incredibly positive review. It is wonderful to know that you were so impressed by my team and that you found the room and service to be of high quality. We really hope that you will return to stay with us very soon and I can certainly recommend the fantastic breakfast chef serves daily!

Many thanks for taking the time to post your comments,

Warm regards

Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2012 via mobile

Stayed 4 nights with my wife at a superior plus room. Room was a bit small but not a problem for us since we spent the time just for sleeping. Universal plugs and iPod dock was useful for us. Bathroom and the room was really clean. We had continental breakfast and free wifi for our package. Breakfast was nice and wifi is more than ok. Hotel stuff was really helpful.
Most important thing for us was the location of the hotel. It's a minute walk from St. James Park underground station which is very close to all major points. Hotel is also at the walking distance to Buckingham Palace, Westminster and London Eye. We really saved a lot of time during our stay.
Next time we'll again stay at this hotel for sure.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leventen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, October 2, 2012
Dear Sir/Madam,

I am over the moon to read that you will be returning to stay with us again, that really is the greatest compliment of all. We are very lucky to be in such a perfect location, nestled between the Queen’s palace and the Royal Parks. We do have different room types, so please do not hesitate to have a viewing of one of our executive rooms for your next stay.

We shall look forward to welcoming you back.

Best regards

Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#72 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel, Autograph Collection London, England

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