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“Convenient for the Excel Center”

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Ibis Styles London Excel
Ranked #568 of 1,072 Hotels in London
Reviewed August 28, 2014

  • Stayed: August 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marilyn S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 29, 2014

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Reviews (1,498)
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786 - 792 of 1,498 reviews

Reviewed August 26, 2014

This hotel is immaculately clean and modern. The bedroom and bathroom were small but had everything you would need. The breakfast was excellent with plenty of choice. It was easy to get the DLR which was a couple of minutes walk away. The staff were friendly and helpful. This is not a luxurious hotel but we had no complaints at all and would stay again.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank pudsey1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 27, 2014

Dear Sir / Madam

Thanks for the review of your stay and we're pleased you liked the hotel and what we offer.

A great stay at a great rate!

We hope to see you again, we're ideal for visits into London and only 10-15 mins from the O2.

Many thanks

Ibis Styles London ExCel

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Reviewed August 24, 2014

I am almost tempted to give it a rating one higher, but as they bill themselves as a business hotel and they make it very difficult to charge computers while you stay with them, I just can't do it. Issues ranged from a horribly set up and almost unusable room, a squishy bathroom floor that could be hard to balance on (it felt like the layer under the lino was rotten), and a window-shade that didn't reach the bottom of the window, making it impossible to sleep in past dawn. Absolutely too much to put up with for the fairly meager savings against other local hotels.

Room Tip: Go to a different hotel. Really.
  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Khaybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 26, 2014

Dear Sir / Madam

Thank you for the review of your stay and we're sorry we failed to meet your expectations on this occasion and do apologise.

Our bathrooms in the hotel (along with our bedrooms) are all regularly checked by Ibis and comply with what the brand expects in terms of size and fittings. We are always on hand to assist during your stay with alternative rooms and can assist with any maintenance issues that may arise.

With regards to the feedback on the floor and the blind, we are trying to locate your booking to investigate further, if you could contact us and we can then check and repair accordingly.

Many thanks

Ibis Styles London ExCel

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Reviewed August 21, 2014

given friends were staying at Crowne Plaza and Ramada for much more money. This was excellent.
Openng window, climate control, plenty storage and plug sockets. Super breakfast. Comfortable beds, well designed small bathroom. Highly recommended for the money

  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rentawitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 26, 2014

Dear Sir / Madam

Thanks for the great review of the hotel and your valuable feedback.

We do aim to give all our guests a great stay at a great rate an with our location by the DLR at Custom House, we're a nice option for a stay in London.

Many thanks and see you soon

Ibis Styles London ExCel

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Reviewed August 20, 2014

Jazzy decor, steps down to the main lifts (difficult for heavy cases although there is a disabled lift for those who need it - why not a small ramp??!!) and a funny smell were what hit us first.

The room was...adequate... with minimum expected amenities. It had a desk which was good.
The quiet of the room was not helped by the building work outside, not the hotel's fault but still a factor in our stay.
The beds were not comfy with sorry mattresses covered by a thin layer of foam.
The bathroom was really nasty. A 'bijou' self contained plastic pod with little basin, tiny shower (which pumped alternatively hot and cold on a 1 second rotation) and had a large step up into it (weird and not good for those who had been to a few parties!) and really tight on space.
For a cheap B&B it would be okay, clean and functional, but we were asked to pay a lot of money in advance (presumably, in the past, people who stay there for one night move elsewhere unless trapped financially) and expecting a lovely stay.
The breakfast was good but not outstanding - pastries, bacon/sausage/hash browns/beans/scrambled egg. Juice from a machine, tea/coffees from a machine, toast making, cheese/yoghurts and a little fruit on offer. All self service but good clearing from the staff.
This is a poor rating because of the amount of money we paid and the expectation from a hotel near the ExCeL.
My advice - find out which end of the ExCeL your event is taking place and choose your hotel accordingly - we had a 1/2 mile walk every day. If you're up by the ICC Auditorium stay at the ALoft or Ramada. If you're at the other end, this hotel will be okay for you not to get wet or cold at night.

Room Tip: Whilst the building work for the Heathrow cross rail is going on, try to get a room at the back of t...
  • Stayed: August 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Anska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 22, 2014

Dear Sir / Madam

Thank you for your review of your recent stay and we're sorry we failed to meet your expecations on this occasion.

Our hotel is newly refurbished throughout including new beds, a fresh vibrant colour scheme throughout and an inclusive freshly cooked breakfast and free Wi-Fi.

We do have a choice of rooms and bathroooms and are able to assist at the time with an alternative choice if this isn't to your liking. All our bathrooms are approved by Ibis.

A ramp in the reception isn't appropriate due to the space and we are on hand to provide assistance if required. The lift is essential to ensure we remain compliant with the Disabled Persons Act.

Our rates at the hotel do vary according to demand and are always inline with our competitors in the area and remain highly competitive. As you mentioned, durng quieters periods, our rates do reduce, the same as at other hotels.

We do hope to welcome you back and appreciate your feedback regarding your stay.

Ibis Styles London ExCel

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Reviewed August 18, 2014

We visited London in July 2014 and stayed in Ibis Styles for 7 days. We were a family of 4 (2 adults and 2 children) Check in process even though confirmed online was a bit lengthy. But the staff were very courteous and allowed us to rest in the lounge and use their facilities while we waited. The delay seems to have been due to some online glitch while booking the rooms. We had opted for 2 adjoining rooms which were not readily available. Hence the 1 hr wait. There is only one pair of lifts for each floor and are located towards the end of the floor. This means you may have to walk a considerable distance to your room and lift depending on where your room is. The rooms were clean and bathrooms were tidy even though the rooms were quite small. We had problems with Free Wi-fi and then again with the room extension. Technician did come around to fix it but the extension phone stopped working one day later and we didn't bother to complain again.
The area was undergoing construction activities as part of the new railway line coming up and the roads had very restricted access. From day 4 onwards, the direct access to the nearest DLR (LIght Rail) (which is about 2 mins walk via direct route) was restricted. DLR didn't run on 2 days while we were there. Replacement bus services are not as efficient as expected and might actually cause delays with the long route which takes you to Canning Town from where you have to take the Underground to get to the city.
Hotel is located in a residential area and can get a bit noisy at night with people talking outdoors. But better to opt for rooms which do not face out onto the road since there is construction activity happening 24/7 which can be noisier.
Hotel restaurant closes down by 10, which I think is a bit too early. There is a pub attached to the hotel which stays open till about 12. There are restaurants and take aways around the hotel which offers cheaper and tastier food options. Opt for the hotel breakfast which offers a very good spread. The senior gentleman (Indian) who serves the customers in the breakfast room is extremely helpful and very friendly. Breakfast does not have many options for complete vegans but for us with children in the group, we had a filling breakfast every day.
Overall, good value for money. Will definitely recommend it to friends.

Room Tip: Opt for rooms away from the road. Opt for free breakfast, if possible. Double-check your booking p...
  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Lakshmi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 26, 2014

Dear Sir / Madam

Thank you for the review of your stay and we're pleased you anjoyed the hotel and what we offer.

Our location is ideal for visiting the attractions and our Reception team are on hand to assist with any advice about getting around or where to visit.

Just check our our own site for the best deals or call us and we hope to see you again soon.

Regards

Ibis Styles London ExCel

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Reviewed August 14, 2014

We used the hotel as a base to explore London. The hotel is near to the Docklands Light Railway giving access to Central London in about 20 minutes. The hotel cost was very reasonable and included breakfast and WIFI. The room was small but clean with all the essentials, the staff were pleasant and helpful. If you are looking for a value for money hotel on the East side of London (particularly good access from the M11) then this is one to consider.

Room Tip: Ask for a fan if the room has no air conditioning
  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank MichaelBetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this reviewResponded August 18, 2014

Dear Michael

Thanks for the review of the hotel and we're pleased you enjoyed your stay.

We've got a great location for exploring London but theres also a lot to do in the area with the Cable Car and historic Greenwich on our doorstep incuding the O2.

There are some other room options available including our apartments which are of a plusher standard and carry a small supplement but with our newly refubished rooms available at nice rates, then the choice is always yours. We're happy to help.

Meantime, we hope to see you soon and thanks again

Regards

Ibis Styles London ExCel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #568 of 1,072 Hotels in London
Price Range: $70 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Official Description (provided by the hotel):
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 
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Also Known As:
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England

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