I have given this review a poor rating simply because of the extremely rude manner of one particular sales assistant. The cakes were lovely and we could not fault them. We visited on Friday 31st August with our elderly mum. We were told by one assistant that we could have crumpets so we sat our mum down and proceeded to order the crumpets with the another sales assistant who was working. She told us we couldnt have crumpets as the toaster was broken. We explained that we had already asked the other assistant if we could order crumpets before settling our mum down into a seat. The girl who was serving us just shrugged her shoulders as if to say, tough, nothing she could do about it. We then proceeded to order several other items and all I can say is the girl who served us made us feel very unwelcome, as though she was doing us a favour and it was a real effort for her to serve us, never mind speak to us. She was the rudest sales assistant I have ever come across. We ordered 6 cakes and drinks and when my sister went to pay, the rude assistant stamped my sister's loyalty card once. My sister queried this with her and was told very abruptly one visit, one stamp. What a shame that this one person spoilt our visit to such a lovely bakery.