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“Coffin like room”

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Point A Hotel, London Liverpool Street
Ranked #357 of 1,077 Hotels in London
Reviewed December 2, 2013

Never again. I stayed on the 4th floor of the hotel in a window less room, in a cubby hole (6ft by 13ft) which resembled more of a boxed in coffin than anything else. I had mistakenly booked this for 100 pounds for two nights, and will never stay here again. To add insult, you have to pay for everything ie 2pounds each for a hair dryer and towel. Wifi and TV were also extras. In this day and age when wifi is free in most hotels, this seemed odd that you had to pay for such a basic service. When you compare that with Ibis Budget which you can also book in advance for about 50pounds, where you get towels, free wifi and TV, I would definitely choose that. My partner and I were traumatized by the whole experience, whereby we just avoided going back to the hotel until the last moment, as you could do nothing in there except sleep. I actually could not sleep well the first night, at all due to feeling of claustrophobia (which indeed I do not suffer from at all, but nonetheless felt this way). The toilet shower was also a joke, and I am sure the CEOs of AA and TH would not be able to fit into them.
Pros
- Location
- Price
- Comfy bed
- Safe
- Strong hot shower
Cons
- Is very busy before 9am as its bang in the Financial district.
- Located above the subway, so could hear trains until 12 midnight, and first thing at 5am.
- If you must, try to book the window rooms
- Thin pillows, had to request for another one (which thankfully was free!)
- Shower was located within a small cubby hole with a shower curtain and not a glass door as per pictures. As it was under a stairway, the space was tiny, and the shower curtain was long and kept getting stuck in the drainage hole.
Understand that its budget and all, and intended to try out for the experience and value for money. But if you end up feeling uncomfortable, then I will surely avoid Tune Hotels in Europe, and will choose other brands in the future.

Room Tip: Choose a window room
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  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank JemimaBond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded December 3, 2013

Dear Reviewer
Thank you for your review
We are pleased to read that you found us good value for money. We offer competitive rates, compared to other hotels in the area, with an add-on system that allows guests to design their own stay and save on unrequired facilities. We operate a unique limited concept in the hotel industry and all the charges are clearly stated on our website. Our rooms without window give guests the additional option to save on the room rate, but we realise that they do not suit everybody. We have plenty of rooms with window available. We are sorry to hear that you had a disappointing stay due to the room size. Our rooms without window vary in size between 9-11 square meters. We allocate the rooms on the day of the arrival depending which rooms are empty. Please notify us in advance of your next stay dates and we will endeavour to allocate you one of the bigger rooms. I am pleased that we impressed you with our power shower and comfy beds.
We hope to welcome you again to our hotel.
Kind Regards
Greta Hado – Guest Services Supervisor

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1,306 - 1,312 of 2,802 reviews

Reviewed December 2, 2013

I stayed at Tune hotel in October 2013 for three nights. Before going I was afraid the room (twin room with window) was too small but it wasn't, the size was perfect for our needs and the staff was really kind with us even though our English wasn't perfect. I suggest this hotel for tourists of all age. If I go there again in the future, i'll certenly stay at Tune!

  • Stayed: October 2013, traveled with friends
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Thank annaface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded December 3, 2013
Google Translation

Gentile ospite
Grazie per il vostro commento.
Il nostro principale obiettivo e’ offrire un ottimo servizio al cliente, camere pulite ed una posizione centrale. Le camere sono piccole, ma grandi quanto basta per soggiornare in una città che offre tantissimo da vedere. L'albergho é in una posizione assolutamente ideale per muoversi in città con i mezzi pubblici, disponendo a poca distanza di autobus e metro. La ringrazio anche per il gentile commento sul nostro personale.
Ci auguriamo di poterLa ospitare nuovamente.
Cordiali saluti
Greta Hado – Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

The hotel was nice, Was just across from where i was working so decided to check it out. Very basic amenities but it was clean and with just enough room to drop my bags and go to sleep.

I was in room 104 and my only concern is that you cannot sleep very well during the day in these rooms as there is likely a tube line running underneath the building as the whole room shakes every few moments. I couldn't hear it anywhere else in the building and it's far from the main road so it really confused me.

Go for the pack with the internet and towels when booking direct, It's a lifesaver.

Room Tip: Couples should try for bigger rooms, I barely fitted on the bed on my own but i am a big guy.
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded December 3, 2013

Dear Reviewer
Thank you for your review.
Our main aim is to offer clean and cleverly designed rooms in a safe and convenient location - all this at an affordable price. Our concept clearly states exactly what you have experienced, and it’s always a pleasure to hear from our guests that we deliver a great service. We are pleased that all your team had a successful UNICEF fundraiser.
Thank you for your recommendation and we are looking forward to welcoming you back soon.
Kind Regards
Greta Hado – Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

I stayed at the Tune hotel Liverpool Street London for two nights in November 2013.
The reception staff were polite and helpful on arrival and throughout the stay. The rooms are on the small side, however from researching before hand I knew what to expect and for the price paid this was not an issue.
The room is well equipped to hang all your clothes and plenty of storage under the bed for suitcases and bags etc. upon arrival the room was spotless with no issues. The only comment I would make which was negative I decided to opt for the room without a window to lower the cost if the stay. This meant we were based in basement part of the hotel and you could hear the trains of the tube every time they passed. I'll be honest we didn't spend that much time in the room so this didn't effect us that much.
Overall this was a great hotel and I'm already arranging another trip back to london next year and will book this hotel again.

Room Tip: Maybe opt for a room with a window
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  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded November 26, 2013

Dear Reviewer
Thank you for your kind feedback following your recent stay at our hotel.
I am pleased to read you had an enjoyable experience and would recommend us to other travellers. We are really proud that you were happy with our main key points like our prime central location, clean and modern rooms that include all the necessities, and above all our unbeatable prices. Thank you also for complementing our staff, as we take a great deal of pride in our service delivery and it is great to see that it is noticed and commented on. We always aim to maintain high standards of cleanliness and we are so pleased that we exceed your expectations.
We look forward to your next visit in the near future.
Kind Regards
Greta Hado – Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

Great welcoming staff at the Liverpool Street hotel. Only a one night business stop over so went for a windowless room. Comfortable, clean and compact and served its purpose to provide a fresh start for the following working day in the city.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded November 22, 2013

Dear Reviewer
Thank you for writing a complementary review of our hotel.
We are very pleased to hear that you enjoyed your stay with us and that you found the hotel to be of great value and convenient in terms of the location we offer. We pride ourselves in maintaining high standards of cleanliness and we are pleased that we exceeded your expectations. We appreciate honest reviews of our guests on Trip Advisor and I am confident that your review in turn will be useful to Tune Hotel` s future guests.
Thank you also for recommending us and we look forward to welcoming you again in the near future.
Kind Regards
Greta Hado – Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

We have just returned from a 3 night stay, having booked two rooms. Both were a reasonable size, clean, comfy beds and good showers. I would say the hotel was better than a travel lodge, maybe more premier inn level (which we priced at £300 more) The disabled accessible bathrooms are perfect with enough space for a wheelchair, although with a wheelchair in the bedroom it was a little tight but not a problem. The front door has steps but if you need to enter without steps as I do then the staff open a side door which has a small step lift. This entrance could be tricky if you use a wheelchair and are travelling alone, the road to it has an uneven pavement and cobbled road, also someone has to go into the front and ask staff to open the door.
There are staff on reception 24hrs and a coffee machine. All of the staff were very friendly and helpful.The accessible room was on the ground floor and we could hear the underground but it didn't bother us. There is a pub at one side of the hotel which was noisy on Saturday night but our room wasn't facing it so we couldn't hear anything.

The hotel is well situated. Liverpool street station is a short walk away, with trains and underground and buses will take you to the centre as well. Again for benefit of those using wheelchairs, a lot of the underground stations are not step free so check before travelling. Liverpool street is step free on one side but not the other! This means if you leave from one side you have to make sure you take a route which returns to that side, once we had to travel past Liverpool street to Kings cross, swap sides and then come back. All of the buses and taxis have ramps for wheelchairs.

There are lots of cafe, restaurants and coffee shops nearby, or at the station.It's a long time since I was in London, there are a lot of european staff, residents now, which I think has benefitted London a lot as I found people in general to be friendlier than previous experiences.

We had a great, busy stay so hardly spent any time in the hotel but it was a pleasant place to sleep ready for the next day.....enjoy.

Room Tip: Avoid ground level if noise bothers you and ask for a room not facing the pub
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  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 18Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded November 22, 2013

Dear Reviewer
Thank you for your informative review about the hotel
It is great to see that you found our concept user-friendly and that it suited your need. We offer different room types to suit the needs of all our guests. Our rooms are cleverly designed to include all the necessities. We believe the most important aspects of the room are the cleanliness, a comfy bed and a great power shower and I am delighted to hear you found all of these when staying with us; also the location of the hotel and the proximity of the tube stations and local restaurants was a real plus for you. It is great that we were able to accommodate your room request and you had a great night’s sleep.
I am very pleased to read that we exceeded your expectations during your stay and we hope to see you again soon.
Kind Regards
Greta Hado – Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Want to stay in the best part of London,walking distance to Brick lane,spitalfields,hoxton,borough,tate modern etc,loads of great bars and restaurants and culture and markets?
Want to stay in a super cool,hip,ultra clean ,modern(wooden floors,white bed linen,highspec bathroom)?
Want to pay a tiny price for all of the above?

Then stay at this hotel...a revelation!

Room Tip: if you are really on a Budget choose a room without window,which have huge mirrors giving a feeling...
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  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuneLivSt, Guest Relations Manager at Point A Hotel, London Liverpool Street, responded to this reviewResponded November 22, 2013

Dear Reviewer
Thank you for sharing your experience with other reviewers and explaining our concept so well.
Our main aim is to offer clean and cleverly designed rooms in a safe and convenient location - all this at an affordable price. Our concept clearly states exactly what you have experienced, and it’s always a pleasure to hear from our guests that we deliver excellent value for money. It really makes all our efforts worthwhile when our guests are satisfied with the service we provide.
Thank you for recommending us and we are looking forward to welcoming you back soon!
Kind Regards
Greta Hado – Guest Services Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Point A Hotel, London Liverpool Street

Address: 13 - 15 Folgate Street, London E1 6BX, England (Formerly Tune Hotel - London, Liverpool Street)
Location: United Kingdom > England > London > Spitalfields , East End / East London
Amenities:
Beverage Selection Wheelchair access
Hotel Style:
#207 Business Hotel in London
#237 Romantic Hotel in London
#310 Family Hotel in London
Price Range: $70 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Point A Hotel, London Liverpool Street 2.5*
Number of rooms: 183
Official Description (provided by the hotel):
Point A Hotel London Liverpool Street ... more   less 
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Also Known As:
Point A Hotel, London Liverpool Street England

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