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“Excellent service, breathtaking views, ideal location” 5 of 5 stars
Review of Staybridge Suites London-Stratford City

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Staybridge Suites London-Stratford City
Ranked #36 of 1,069 Hotels in London
Certificate of Excellence
Milton Keynes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service, breathtaking views, ideal location”
5 of 5 stars Reviewed May 21, 2013 via mobile

Enjoyed our one night stay at this lovely new hotel, phoned ahead with a couple of questions & the staff couldn't have been more helpful, accommodated all my requests & had our room prepared slightly earlier than usual for our arrival.
Shopping right on the doorstep & more places to eat than you'd need in 6months!
The staff helped us with directions to the venue for our 10k run that evening & went out of their way to make me an ice pack for my injured knee after the run (!). The room was quiet, the shower was awesome & breakfast the next morning was just what the Dr ordered in lovely, 'just like home' surroundings.
More than I'd usually pay for a single overnight stay but totally worth every penny!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NetballSal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
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English first
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 21, 2013 via mobile

Though the location is at zone 3, the hotel room has it's own kitchen. As the hotel is located at Westfield shopping centre, you could buy grocery conveniently and cook in your room. The hotel staff make you feel at home. On top of that it has it's Shared laundry room for guest to wash their clothes. It's definitely value for money. If you are taking the train, please take to Stratford international and then to straford, it's thru their national rail , not the tube. London cab is really very expensive.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kenisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

I'll start with the negative as there is not much to say:
Location is a bit far on the other side of Heathrow, so it takes about 90 minutes with a tube.
The hotel is also in zone 3, so buying an oyster weekly pass is a bit more expensive (as generally for the main London attractions you want zones 1&2).
Breakfast is missing some basic stuff, but there are alternatives very close.

The good:
Large, comfortable beds and very quite rooms. I slept like a baby.
My room & it's kitchen were very well equipped with everything I needed.
Free WiFi is good enough.
Staff was very friendly.
I could not ask for more for what I paid.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank zaphands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 16, 2013

New hotel built adjoining Westfield shopping centre and apparently during London Olympics development. Clean, modern, good location for travel within London (DLR, overground, couple of tube lines, buses), reasonable size room and friendly staff (in particular Timothy and Nicholas).

Will stay there again when returning to London

  • Stayed May 2013, traveled solo
    • 4 of 5 stars
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    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank goony51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

I stayed with my friend at Staybridge not long ago. Check in was quick and staff were friendly. Room was very clean and everything was nicely presented. Kitchen area was handy and we had everything we needed. We spoke to housekeeping couple of times with extra requests and everything was done in no time. We are planning to stay there in future again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Anna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

The suites are new & clean if you pay the extra very spacious , been staying here for afew months wouldn't go anywhere else , close to shopping centre and train , ten mins into central London very handy, staff are great and friendly , Nadeen , jenifer really helpfull, Helen, Cloe ,sophie and the boys at front desk friendly & always willing to help, Debbie , jordan , Mary & Madlin can't do enough for you at breakfast time always got a smile on their faces at breakfast time . All the cleaning staff and hotel manager very polite , three nights aweek has a guest night , great for meeting the staff

Room Tip: Pay abit extra and have a 2 room suite if staying more than a couple of nights
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank steven d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 14, 2013

I am Priority Club Platinum member and stayed a night here on points redemption.
This is our first stay in Staybridge Suite chain .
When i saw King size bed ,that should able to fit 2 adult and 1 child.
Unfortunately,its more of extra queen bed size.
It was not a comfornatble nigth sleep for us.

Other then rest rest of the room is modern and clean.
Complementary wifi is great and very much welcome.
Breakfast is bit chaotic and the food is not fill up quick enough.
I did'nt that they have baked bean till 15 mins later .

I would have return here for single or couple trip but not sure if family trip.

Room Tip: Olympic Stadium view
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rashdan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StayGM, General Manager at Staybridge Suites London-Stratford City, responded to this review, May 15, 2013
Dear 'Rashdan R'

Thank you for your review. The team take great pride in their hotel and particularly welcome feedback from our IHG Platinum Members.

We are of course very disappointed that we did not meet all of your expectations. I absolutely agree that our Standard Room type will not comfortably accommodate a family of 3, indeed this type room shows a limit of 2 adults maximum in our configuration. The upgraded room type, our One Bedroom Suite would have been far more comfortable, offering a separate lounge area with sofa bed as well as a bedroom with a double bed.

I am also sorry that our breakfast replenishing was not up to the standard expected. I can only presume that you stayed on a weekend. Certain breakfast times can get extremely busy. The team always will of course endeavour to ensure the breakfast is stocked to capacity, however at peak times the more popular items can diminish as fast as they are stocked. I have however used your comments in a training exercise for my F&B team who have assured me that they will put measures in place to prevent this type of disappointment.

The team and I all truly hope to welcome you back to Staybridge in the very near future.

Sincerely,

Wayne Androliakos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites London-Stratford City

Property: Staybridge Suites London-Stratford City
Address: 10B Chestnut Plaza | Westfield-Stratford City, London E20 1GL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in London
#35 Luxury Hotel in London
#47 Family Hotel in London
#91 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Staybridge Suites London-Stratford City 4*
Number of rooms: 162
Official Description (provided by the hotel):
Choose a relaxing home-from-home at Staybridge Suites London Stratford hotel, located in the Westfield Stratford City Shopping Centre and just a 5 minute walk from the 2012 Olympic Village.From the minute you step inside the bright, welcoming Lobby of Staybridge Suites London Stratford, you'll feel at home. Unwind by the contemporary fireplace in the Lounge or head to your smart Studio or 1-bedroom Suite. You'll find complimentary wireless Internet throughout.Staybridge Suites London Stratford is in the heart of Europe's largest shopping centre and is one of the onsite hotels for the 2012 Olympic Village. With only a 200 metre walk from Stratford Tube, Railway and DLR Stations, you are within minutes from London City, Canary Wharf, the O2 Arena and the ExCel Exhibition and Conference Centre.Most of Stratford's most exciting bars and restaurants are literally on your doorstep, but if you fancy a night in, the fully equipped kitchen in your Suite makes it easy to cook your own dinner. You'll find all the groceries you need at our 24-hour Pantry. Complimentary breakfast is served in our Hub Kitchen, while guests can network or mingle over complimentary drinks and snacks at our evening reception, held Tue-Thu. Guests can make use of our complimentary laundry room.After a long day, you can energize in the Fitness Centre or meet in the Den meeting room. Ask our team members about exploring the city of London, a few tube stops from home ... more   less 
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Also Known As:
Staybridge Suites London-Stratford City England

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