Our Hotel Lilly experience was horrible. We arrived in the morning and the staff had us wait for 40 minutes before check in because they could not find our reservation, although we showed them our print out version. When they finally found our reservation, we went to our rooms and the rooms are very small. The sheets were stained and they only change towels every 2 days. They charged us for Wi-Fi 5 pounds a day in cash which was fine, except they failed to mention that they had already charged the credit card. During my stay of 1 week, my fire alarm went off twice at 1 am, and shut off after a few seconds. Not cool at all! I gave a 5 pound deposit for a transformer for the plug outlet and when I came to check out he lost the receipt and said he can’t give me back the money. The ladies at the from desk were airheads and irresponsible. When we wanted to sort out payment for the Wi-Fi, her response was come back and we will take care of it. They never did. Faisal the night shift manager, was rude and UN helpful. The Cleaning staff and the Breakfast room staff were all illegal foreigners who did not speak English and could barely understand what we said. The food was crappy and full of oil. I did enjoy the toast with jelly though. I do not recommend this hotel!!!
- Official Description (provided by the hotel):
- If you are looking for cheap hotels in Kensington then Hotel Lily is THE place for you. Comfortable and only a minute’s walk from the West Brompton Tube Station, Hotel Lily aims to please with its cheap rooms and warm, attentive staff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and Priceline so you can book your Hotel Lily London - Kensington/Earl's Court reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Lily London - Kensington/Earl's Court England