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“Budget Hotel close to all amenities”

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Hotel Lily London - Kensington/Earl's Court
Ranked #988 of 1,072 Hotels in London
Reviewed January 9, 2013

Stayed in Hotel Lily recently and was very pleased with the experience. I arrived into Gatwick Airport and got an Easy Jet bus right to the door of the hotel. For people driving, there is a car park at the hotel . The Reception staff were very friendly and helpful. The bedroom was small but clean. The location of the hotel is excellent near 2 tube stations and so close to Harrods! and lots of interesting Museums e.g. Victoria and Albert Museum etc etc. If you need a budget hotel close to all amenities, Hotel Lily is an excellent choice.

  • Stayed: December 2012, traveled solo
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Thank Tiffany761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 - 407 of 864 reviews

Reviewed January 8, 2013

If you are interested in a very low quality, ABSOLUTELY-DISAPPOINTING and WATES-OF-TIME-AND-MONEY service, Lillie Hotel is your ideal choice! We booked a double room for three nights. We suffered the UNCOMFORTABLE BED and ran into an unexpected guest in our room on the second night; A MOUSE, RUNNING AROUND IN THE TOILET. When we reported the issue to the reception we found a very INATTENTIVE RESPONSE from the desk attendant. We had to REPEATEDLY ASK TO TALK TO A PERSON IN CHARGE. As you can expect from a low standard hotel, the Manger was not there and not even available to talk over the phone!! The response from the so called Deputy Manger was equally dismissive and minimizing the incident. It was SHOCKING for us to hear that SHE HAD NO AUTHORITY TO ATTEND TO OUR COMPLAINT. We checked out one night earlier than we had planned and asked for a refund for that night. THEY ACCUSED US OF MAKING UP A STORY and dismissed our request. In the later correspondences with the booking company ( lastminute.com) the hotel claimed to have carried out a pest control check, but have FAILED TO PROVIDE THE EVIDENCE SO FAR.

  • Stayed: December 2012, traveled as a couple
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3  Thank Yasamin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

- Very old and small room, no space to place our luggages so we have to put ours in between the beds.
- Bathroom was very tiny, no space to walk more than 1 step, all you need to do is just turn your body around and you reach everything in the bathroom.
- Towel and soap provided but no shampoo
- Very noisy as we were assigned a room near a door that separate the hallway - disturbed by door slamming all nights.
- Around 15 minutes walk to Earls Court station, 5 mins to West Brompton
- Internet costs 5GBP for whole stay

Room Tip: Stay somewhere else!
  • Stayed: January 2013, traveled with friends
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1  Thank sprarom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Room cold with a draught even though it was double glazed. Cold air coming in under the window frame. I went to bed in my clothes. Radiator not working.

Breakfast hit and miss. If you are a vegetarian forget it unlees you have toast. Eggs were present sometimes. We only stopped because it was close to Earls Court for a show. Never again!!!!!

One good thing was the Lily Tandori down the road.

Room Tip: Bring a tent and sleep outside.
  • Stayed: February 2012, traveled on business
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Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

i booked this hotel for a JAN 02 2013 nights stay with breakfast.This was a treat for my son so we could watch the football live at Stamford bridge Once we located the hotel we entered the reception which was very nice, all refurbished. we collected the key and started walking up the stairs which were in bad need of repair, the corridor walls were falling apart, nails sticking out of the wall, then we reached the room. In the room it was very small and looked like had not been cleaned in a long time. the bathroom had highly noticeable mould coming out of the fan, the taps were broken and just swung backwards and forwards while tried to use them, the shower head was full of limescale which meant when this was turned on , the water sprayed everywhere else apart from where it should be.
Bathroom had cracked tiles all over( health and safety issue i would have thought).

Back to the room there was dirty top covers on the beds, no pillow cases , no tea coffee milk as advertised, i did go to the reception and the staff did put pillow cases on and provided tea, coffee , milk eventually.

All the wallpaper was peeling off the wall in the room, the radiator would not turn down due to the knob which turned the heat down was broken, so all night we had to sleep in a boiling hot room, could not open windows due to our room was nearly sat on the main road, so would have not been secure enough.

All in all i would never go to this hotel again . £82 for the night and did not even attempt to go eat breakfast , just in case it was as disastrous as the room.

This hotel needs to concentrate on revamping the rooms first before making themselves comfortable and refurbishing the reception, people pay to sleep in clean comfortable rooms and would have been better off sleeping on the reception floor.



.

Room Tip: tip - do not book this hotel go somewhere else
  • Stayed: January 2013, traveled with family
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1  Thank colin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2012

Stayed here to be close to Earls Court for four nights. Reception was welcoming and helpful. This is a no frills hotel and is priced accordingly. Sure it could do with some updating and smartening up, but it was adequate as a quiet place to sleep during an immensely busy time. Not a lot of space in the rooms, but enough. Breakfast was served promptly down in the basement restaurant - fine for a full English. The answer to would I stay again depends on the tariff.

Room Tip: Ask to be facing the back away from the main road
  • Stayed: December 2012, traveled on business
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Thank RJB29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

istayed here for one night as i was going to the chelsea game. The hotel was in a great location for me a few bars near by and a train station 3-4 mins away. Rooms where basic not much room to swing a cat tho but the breakfast was great.Would recommend for anyone looking for a cheap hotel and basic surrounds.

  • Stayed: December 2012, traveled with friends
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Thank john197711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lily London - Kensington/Earl's Court

Address: 23-33 Lillie Road, London SW6 1UG, England
Location: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #988 of 1,072 Hotels in London
Price Range: $83 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Lily London - Kensington/Earl's Court 3*
Number of rooms: 110
Official Description (provided by the hotel):
If you are looking for cheap hotels in Kensington then Hotel Lily is THE place for you. Comfortable and only a minute’s walk from the West Brompton Tube Station, Hotel Lily aims to please with its cheap rooms and warm, attentive staff. ... more   less 
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Also Known As:
Hotel Lily London - Kensington/Earl's Court England

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