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“Disappointing”
Review of Home House

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Home House
Ranked #472 of 1,063 Hotels in London
Certificate of Excellence
north london
Level Contributor
229 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Disappointing”
Reviewed July 8, 2013

We attended a function at Home House. Some people had said it was excellent and others were not so enamoured so we were interested to see for ourselves. Overall the impression was that it was "grubby" and needed a fortune spending on it to bring it to life. The food was "fair", the room was dark and rather depressing, the service was good and the staff helpful. The toilets were not good, not good at all. We were disappointed by the overall experience.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
11 Thank harpendenscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
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    54
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    4
See reviews for
11
37
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 2, 2013

Came here on a weekly basis for dinner and drinks with work colleagues and I have had many amazing experiences. The atmosphere is unbeatable, the drinks are great and so reasonably priced! Atmosphere in the bars in the evening is always great and really easy to meet others having fun. The food is well priced and the menu is fab.

Over several years of great experiences I have only one negative experience of Home House:

One evening after dining in the restaurant (another great meal) my colleagues and I were the last people out of the dining room. When I reached the stairs by the exit I realised I had left my expensive scarf on the back of my chair, I rushed back to the dining room and the scarf was gone - no staff could tell me what happened to it. I called back several times that week as I worked so nearby and every time I was told that it had never showed up in lost & found, staff were unapologetic and barely listened to us and one guy on the phone was plain rude.
Under any other circumstances I would just blame myself for being a bit careless but this particular incident enraged myself and my colleagues as it was so clear that it could only have been staff that had taken it (yes, we were sober and 100% certain that was were I left it! We have pictures of me wearing it at the table). There was nobody else around as it was the end of the night. We wouldn't expect this from any nice restaurant, let alone a members club that my boss pays a not insignificant amount to frequent!

This one incident aside, I still love this club and have been a few times since but it has certainly tainted our view of the customer service a bit.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Missy629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tortola
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 19, 2013

Home House is a must stop whenever I am in London as it is conveniently located and an easy place to gather my friends. It is specially lovely in summer when the outside garden opens for business. Last Monday was a beautiful sunny day and we had a wonderful light lunch to celebrate a friend's birthday.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank KiaOra97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
129 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 1, 2013

A great club in Portman Square to join and cost not prohibitive. There are rooms in this huge house that would suit anyone's taste all happening at once. Entering into the building we purchased a drink in the most amazing looking modern bar, from then on it was like a Mr Ben experience going through the rooms, there was a DJ in the first room, the 2nd room people spilling out onto the balcony as it was a warm London night, through into a quieter room if you wanted to talk without yelling at your companion, through again into a room where people were using computers and just being. Out into the garden under a marquee-more chatting and more drinking was being enjoyed, wow how could you not love this place. Imagine after a busy day shopping and you came for a nice sit down-how good would that be, must make a note to self to try it!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Design4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 29, 2013

I was a member here for a few years and really miss it. Great drinks, company and the parties were amazing. Meals a bit too arty-farty for me but there's always something on the menu. Ideal for a drink during a shopping trip and one of the few places in Central London where you can actually sit down and wait for waiter service. Good gym as well and I do miss the fencing classes on Satruday mornings.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcusStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
354 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 27, 2013

Considering it is a member's only place,it feels like one is visiting royalty.
The place had a very kingly old world apprearance.
Stayed at the lady Islington room which was very victorian. The bathroom was gorgeous.
One could easily get lost in the numerous rooms...one leading to yet another..

The bar downstairs was lively and the drinks simply superb.The staff ever so ready to help out without a hint of attitude.
Had a fab stay!!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UrbanNomad11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
358 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed December 20, 2012

We went for a meal with colleagues. Home house itself is very beautiful and certainly gives you the feel of being a guest in a posh manor house. The bars and restaurants are also well laid out, so that in itself is worth a visit should you have the opportunity, as it is a private members club.
We had dinner in the restaurant with a set menu; Starter was potato salad with truffles. In effect, you did not get even a hint of the truffles so that was one expensive ingredient too many. Main course was spatchcock quail, which in my opinion could have been cooked slightly longer as it was very difficult to get off the bone. The Cambridge cream (English version of creme brûlée) was, however, excellent.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Jens L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home House

Property: Home House
Address: 20 Portman Square, London W1H 6LW, England
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
#66 Spa Hotel in London
#240 Business Hotel in London
Number of rooms: 23
Reservation Options:
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Also Known As:
Home House Hotel London
Home Hotel London
Home House London, England

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