Last Saturday March 26th at 5 a.m. we realized that it was raining in
room n° 1 occupied by me and another girl. To be more precise water was
falling from the ceiling wetting the carpet and the floor of the
bathroom. The alarm started to sound (I think it was the fire alarm) and
we went out of the room where we met an employee of the reception who
was trying to stop the alarm that anyay went on sounding for four hours
(that it is till 9 a.m.) and so we couldn’t sleep neither when the
water stopped falling from the ceiling.
The employee of the reception set the room putting some towels on the
floor and on the carpet; then he tried to switch on the lights and he
said that we could go back into our room.
In the meantime, four boys of our group, awaken by the alarm sounding,
came down from room n° 8 and 9 and informed us that the bathroom of
room n° 9 had flooded probably because of the water that poured out
from the ceiling of room n°1.
On Saturday at 7 o’ clock p.m. when we came back into the hotel we
noticed that a part of the plaster had come off from the ceiling of room
n° 1 and some pieces of the floor (small wooden.-beams) have fallen
down on the carpet. (See the attached photo).
On Sunday March 28th at 3 a.m. we came back again to the hotel and
another employee of the hotel invited us to gather up our baggage
quickly because half of the ceiling had fallen down while we were out.
The floor was full of debris and rubble that had also fallen on our
luggage and on our personal belongings. (We have a photo to be
She asked us to go up to our friends’ rooms (n° 8 and n° 9)
obviously because it was dangerous to stay in ours. We spent the
remaining hours devided between the other rooms and none of the six
components of the group managed to sleep or rest in a proper way because
of the lack of beds and the availability of any other free room. Anyway
it was the same as the previous night because we couldn’t sleep as
Now, for all the reasons I said before, we ask to have the cost of two
nights refunded. That’s the least we can ask because it was a real
miracle if the ceiling didn’t collapse while we were in the room. We
found ourselves in a situation so dangerous and uncomfortable that we
could also report.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotwire, Hotels.com, Agoda, Priceline, Cheap Tickets, TripOnline SA and Hotel.de so you can book your Hadleigh Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hadleigh Hotel London, England