This hotel is by far the worst I have EVER had the misfortune of staying in. The fact I have now sought medical and legal advice following my stay here should be enough of a deterrent, but I will explain why I have felt the need to resort to this.
I was allocated room 16, a standard single room with a shower, but shared toilet facilities. If you are allocated this room and are over 5’7, don’t even bother going up and demand to be re-allocated. The ceiling on entry to the room and in the shower area is considerably lower than the standard 6’6” – I am 5’11 and was having to duck considerably to enter the room and had to shower bent double, which has led to severe lower back pain. Worse still, the low ceiling is NOT pointed out in any Health and Safety notices on walls or doors, or mentioned in the sales literature.
Aside from the ceiling, the room itself is MINISCULE – it has clearly been an en-suite or possibly even a storage cupboard in a previous life. It must be no wider than 5ft, and no longer than 8ft. The room is equipped with a mini-fridge, despite a blanket ban on food and drink in the room. Said mini-fridge is positively antique and it overheated to a dangerous level within close proximity to the (incredibly dated) curtains. There’s a sign on it that asks you not to turn it off, but since I value my life I decided to unplug it and remove the risk of the room going up in flames. The window itself is ostensibly brand new, but took me 20+minutes to close due to it being so stiff. I would have just left it, but there was clearly a Wasps’ nest nearby – It is October, there shouldn’t be one Wasp in my hotel, never mind four! As I suffer from an allergy it was essential I removed them and closed my window.
I gave the hotel numerous chances to re-allocate my room over the course of my two night stay, given the serious safety issues surrounding room 16 and my staying there. I first asked at approximately 2.15pm on my first day, where I was told the hotel was “full” and “that’s the room you were given”. I asked again just before 10pm where I was told by a different member of staff that there WAS another room, but I’d have to pay extra to move as it was an “upgrade”. I made requests to be re-allocated again twice on my second day, and was again told to either pay or lump it. I brought up the ceiling height and my knowledge of Health and Safety law, only to be told by the manager that I am “not that tall” so it “shouldn’t be a problem” – I’m 5’11 and was clutching my Modelling portfolio! I immediately sought legal advice after that and have continued to do so.
On checking out, I gave the hotel the chance to refund me for my stay but was told they wouldn’t be prepared to do this. I was even asked “well why didn’t you just check out and leave?” in an incredulous tone by possibly the most incompetent manager I have ever come across. The reason, I told her, was that the hotel had made it clear they wouldn’t be refunding me and I was unable to afford to just book a second hotel room without being refunded for the one I would be leaving. I went about my business that day, knowing I would be returning to collect my luggage (which actually made it into the storage room this time, instead of being left in the corridor in full view like when I dropped it off a few hours before check in), only to find my back pain worsen and the arrival of migraine-type symptoms, likely caused by the repeated impact to my head from the ceiling.
In addition to the absolutely disgusting room, the breakfast was hideous. During the week, it's served between 7.30-9am. I turned up just after 8am to find no clean tables apart from a tiny one in the corner of their little terrace, the food was virtually all gone and the milk was starting to go warm. I left after half a bowl and went to Starbucks.
I have never felt so disgusted with a hotel before in my life. I have taken numerous photos and attached them to this review so you can see for yourselves exactly what a dive this place is. AVOID!
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- Also Known As:
- Glendale Hyde Park London
- Hotel Glendale Hyde Park
- Glendale Hyde Park Hotel London, England