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“Excellent Property for London and Service Above Par”

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London Marriott Hotel Park Lane
Ranked #75 of 1,088 Hotels in London
Certificate of Excellence
Phoenix, Arizona
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Property for London and Service Above Par”
5 of 5 bubbles Reviewed June 21, 2013

Stayed in this Marriott Property in Nov and loved the location and service excellent. I have stayed at most of the Marriott Properties in London and this is my favorite. Being a Platinum Premier member they always go the extra mile and very much appreciated! Rooms was clean and spacious for London and they put me in a great room with Hyde Park view. Bringing my 16 yr son to London for the first time and this is the hotel I want to show London at and I know the hotel will not disappoint me!

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbeasley61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,062 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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Netanya, Israel
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

Great location, wonderful personel, nice room.
We can't praise the marvelous personnel for all their help. They were aware of shabbat rules and helped us. So kind.
We will defiantly stay there again. The location is on the Park and the rooms and bed are very comfortable. They emptied the fridge for us so we could keep our medicine in it. What ever we needed was attended to immediately. Thank you.
My Marriott points are a real boon. The executive room was on the ground floor and the wifi is free.
We refuse to stay in hotels that charge for wifi.

Room Tip: We were very anxious to have a room on the first floor. We took a very large room that faced the inn...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luckyducky16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott Park L... G, General Manager at London Marriott Hotel Park Lane, responded to this review, June 24, 2013
Dear luckyducky16,
Thank you very much for taking the time to write such a great review from your recent stay with us at the London Marriott Hotel Park Lane.
We are delighted that the staff service exceeded your expectations and that we were able to assist in any way we could during your stay. Thank you for also highlighting the benefits of being a Marriott Rewards Elite Member, where access to the Executive Lounge and complimentary Wi-Fi is just some of the benefits we have available.
Please let us know when you are planning a future visit so that we can once again take care of your requests to ensure a memorable stay.

Best regards from London Marriott Hotel Park Lane Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 13, 2013 via mobile

This was a wonderful choice for our first visit to London. The staff provided impeccable service and the location was very good. Taxis, buses, and the tube were easily accessed around the corner. We were able to walk almost everywhere we wanted to go and felt safe late in the evening. We enjoyed the restaurant and had breakfast there everyday and a late dinner in the bar after seeing Wicked. We would definitely stay again if we get back to London.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CherylG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

I have had the "pleasure" of visiting London several times this year, on business, and have been continually disappointed by the size of the room and the generally poor level of service. This hotel, has been a real find, the rooms are spacious ( for London hotels) ideally located both for the tourist and the business traveler, well appointed and in all respects considerably more than adequate.
I availed myself of a club room , which offers a morning breakfast and assorted snacks during the day, as well as a reasonably functional wifi system and a business office with a functioning printer scanner etc.
The restaurant in the lobby is excellent, with good choices and a pub atmosphere which was enjoyable and very much at hand.

Room Tip: Though I did not try the standard room, club room was a very good value.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seberus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott Park L... G, General Manager at London Marriott Hotel Park Lane, responded to this review, June 24, 2013
Dear Seberus,
Thank you very much for taking the time to post a review from your recent stay with us at the London Marriott Hotel Park Lane. We are delighted that you enjoyed your stay with us and thank you for your comments regarding the location and description of our Club Rooms which have unrivalled views overlooking Hyde Park and Park Lane. We are also happy to hear that you enjoyed the menu options and atmosphere of 140 Park Lane Restaurant.
Thank you once again for your positive feedback and we look forward to welcoming you back for a future stay.

Kindest regards from London Marriott Hotel Park Lane Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
85 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

I unfortunately only had one night at the Marriott Park Lane, but it was a memorable night. My partner were at the end of a two week holiday, and this stay coincided with our 13 year anniversary. We arrived late, but the hotel and the concierge were excellent about double upgrading us and arranging a lovely dinner. The breakfast in the morning was also delicious. The hotel's location is very good, immediately next to Marble Arch. Overall, I couldn't have asked for a nicer hotel experience, other than for it to have been a bit longer.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ricedish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott Park L... G, General Manager at London Marriott Hotel Park Lane, responded to this review, June 24, 2013
Dear Ricedish,
Thank you very much for taking the time to write a review about your recent stay with us at the London Marriott Hotel Park Lane. We would like to thank you for choosing us to celebrate your 13th Anniversary and we hope that we made your special occasion a memorable experience for you and your partner.
We are delighted that you enjoyed the location of the hotel as well as the various services we offer in our outlets and we hope to welcome you back for a longer stay next time.
Warm Regards,
London Marriott Hotel Park Lane Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

We stayed at the Marriott London Park Lane in early May. The location is great. Oxford street, the tube station and bus routes are literally out side the door. There are many fast food locations, department store (Selfridges and M&S) food halls and pubs within a short walk. Also Hyde Park is right across the street and you can walk to the west end entertainment district.

When we checked in the receptionist was very welcoming and friendly. She recognized our elite gold membership right away and took the time to find an upgraded room that she thought would be the best one for us. She phoned housekeeping to check to see if it was ready and then took the time to personally escort us to the room. Nice Touch! Especially since the room had not been cleaned and she was very embarrassed. She immediately apologized profusely and took us down to the lounge and offered us a drink while she hurried through the readying of the room.

The 5th floor room was a very good size with a view out the back. Not a great view, but a nice quiet one. The room was nicely furnished with a great bed and large bathroom. Tea and coffee and a fresh fruit tray welcomed us.

We had access to the Executive Lounge, which was small but certainly served its purpose well. We chose to have our complimentary buffet breakfast in the restaurant versus the lounge, but certainly enjoyed the afternoon snacks and evening "meal" with complimentary wine and beer very much. It was certainly all we needed in most cases. Staff in the lounge were excellent with the exception of one young woman who spent most of her time visiting with some 'favourite guests', while the coffee maker wouldn't operate because it needed servicing.

We had originally been booked at the JW Marriott down Park Lane, but when we walked down to visit, we found the intimate atmosphere of this hotel much more appealing.

The staff all round were great, helpful and friendly without being intrusive. Would make this our hotel of choice in London.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dayebob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott Park L... G, General Manager at London Marriott Hotel Park Lane, responded to this review, June 11, 2013
Thank you for taking the time to post your review of The London Marriott Hotel Park Lane. We are delighted that you enjoyed your stay with us and thank you very much for your detailed comments and feedback regarding the Executive Lounge, location and overall staff service.
On behalf of the whole team here we look forward to welcoming you back to Marriott Park Lane on your next trip to London!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartford, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

we had Afternnon Tea at 190 Park Lane, This is not the 1st Afternoon tea we have experienced( have been to Ritz, Fortnum & Mason, Ashdown Park,East Sussex, & Brands hatch Place.) the service was a little slow, in that the "food" came a little too slow after the tea had been served. overall we all had a great time & would recommend it to others to try, if you want something a little bit different.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank grumpyexec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott Park L... G, General Manager at London Marriott Hotel Park Lane, responded to this review, June 11, 2013
Thank you for taking the time to post a review of your recent Afternoon Tea experience at 140 Park Lane Restaurant. We were disappointed to read your comments regarding the slow service which you experienced on the day and please accept our most sincere apologies for the inconvenience however, we are pleased to know that despite this you enjoyed your overall experience with us. Thank you once again for your feedback as it is only through direct feedback such as yours that we are able to make improvements to the areas which require immediate attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Park Lane

Property: London Marriott Hotel Park Lane
Address: 140 Park Lane | Hyde Park, London W1K 7AA, England (Formerly Marriott London Park Lane)
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in London
#70 Luxury Hotel in London
#103 Family Hotel in London
#184 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — London Marriott Hotel Park Lane 5*
Number of rooms: 152
Official Description (provided by the hotel):
The London Marriott Hotel Park Lane combines style and luxury with a boutique atmosphere, set in a former grand apartment building dating back from 1919. Our 5-star hotel overlooks Hyde Park & the Marble Arch, near Mayfair & famed attractions. An intimate and elegant hotel matched with high-end guest rooms and amenities, outstanding on-site dining & fitness centre. Ideal for business events as well the hotel boasts four private meeting rooms complete with catering. ... more   less 
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Also Known As:
Marriott London Park Lane Hotel London
London Marriott Hotel Park Lane England

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