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“TV did not work very poor service”

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Grosvenor House Suites by Jumeirah Living
Ranked #239 of 1,069 Hotels in London
Certificate of Excellence
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“TV did not work very poor service”
Reviewed February 17, 2013

Stayed here for 5 days and found the TV not working, it took 50 mins before somebody came !
I was surprised the beds do not get changed on a daily basis ! I had to request twice for my
Room to be cleaned properly very disappointing service. Reception staff were not very friendly
Great location and opposite the park was a bonus.

Room Tip: Do not book an inner atrium facing room very noisy
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 571Janewinters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, February 24, 2013
Dear 571Janewinters,

I would like to thank you for taking the time to share feedback about your recent stay at the Grosvenor House Apartments by Jumeirah Living. Feedback such as yours is crucial to us, in order to continually improve the service we provide.

I was dismayed to read that we fell short in our service delivery, as this is not indicative of our usual standards. As part of our environmental awareness programme we change all bed linens every second day, however upon request we are more than happy to tailor this to our guests personal preferences. Please be assured that these issues were addressed with both our Executive Housekeeper and Front Office Manager and I apologise for the inconvenience caused during your stay.

Should you wish to discuss this any further, please feel free to contact me personally. I hope we will be able to welcome you back and give you the stay experience to meet your expectations.

Kind regards,

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    271
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    7
    5
    7
See reviews for
100
89
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sao Paulo, SP
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2013

Great location at Mayfair. Perfect service! Very profissional Staff.
Very Very confortable.
In front of the Hyde Park, great for moring runnings.
On the Corner of Mount Street, where you can find the best shops like Balenciaga, Oscar de la Renta, Marc Jacobs etc.
The region has a lot of good restaurants as well.

Room Tip: One bedroom de luxe Atrium view
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertaJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, February 27, 2013
Dear RobertaJM,

Thank you very much for taking the time to share your comments about your recent stay at the Grosvenor House Apartments by Jumeirah Living. Your feedback is very important to us.

I was delighted to read that you fully enjoyed your stay. Please be assured that your feedback will be shared amongst all the colleagues.

It was a pleasure having you to stay with us and I hope we will have the pleasure of welcoming you back in the near future.

Kind regards,

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 28, 2013

We stayed two nights here and absolutely loved the ambience and quiet seclusion of the apartments. The service here is very personable and friendly without being intrusive. The essentials of milk, butter, fruit spread and bread were sent to us when we arrived even though breakfast was included in our rate. The nespresso coffee machine was perfect! We stayed in a two bedroom apartment wtih two bathrooms and a kitchen. Very plush comfortable beds.
The apartments lacked for nothing. Plenty of rooom. Location was quite good.... 15 minute walk to Harrods. The breakfast menu is a la carte and delicious.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, February 20, 2013
Dear Travelbug,

Thank you for taking the time to share your experience at Grosvenor House Apartments by Jumeirah Living. Your feedback is very important to us.

I was delighted to read your compliments on the atmosphere and service, as well as the apartment features. Please be assured that your feedback will be shared amongst all of our colleagues.

We hope to have the pleasure of welcoming you back to Grosvenor House Apartments soon.

Kind regards,

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level 5 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 15, 2013

Spent 10 days here with my boyfriend in a 1 bedroom accessible apartment. Couldn't ask for more! It had floorboards, kitchen, laundry, PERFECT bathroom with roll-in shower. All was easily accessible.

Brilliant food, great location. Loved every minute of it!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, February 1, 2013
Dear Heidz H,

Many thanks for taking the time to share your recent experience and for choosing the Grosvenor House Apartments by Jumeirah Living.

I was delighted to read that you enjoyed all aspects of your stay. Please be assure that your feedback will be shared amongst all colleagues.

It was a pleasure having you to stay with us and I hope we will have the chance to welcome you back in the near future.

Kind regards,

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 13, 2013

This was a truly luxurious residence. We stayed in a two bedroom apartment and it was enormous. Everything about the apartment was perfect with everything you could need for a stay in London. The location is wonderful - being a 5 minute walk to Oxford Street, Marble Arch and Hyde Park. The wet room style shower is a treat.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AussieJB62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, January 24, 2013
Dear AussieJB62,

Thank you very much for taking the time to share your experience at Grosvenor House Apartments by Jumeirah Living. Your feedback is very important to us.

I was delighted to read that you enjoyed the convenience of our location and also all the features of the apartment.

Once again, thank you for your valuable feedback and I hope to have the pleasure of welcoming you back to Grosvenor House Apartments in near future.

Kind regards,

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 1, 2013

An amazing, modern designed hotel gave us a wonderful experience. Staff are incredbly kind and helpful. Special thanks to Roman the night duty manager and to Elina who has been serving us at dinner and thanks to all the rest as well to making our stay perfect. Definitely worth to try their restaurant as the food was very delightful.
A perfect way to start the new year!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanosPetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseApts, Guest Relations Executive at Grosvenor House Suites by Jumeirah Living, responded to this review, January 24, 2013
Dear JanosPetz,

Thank you very much for taking the time to share the great feedback about your stay at Grosvenor House Apartments by Jumeirah Living.

I was delighted to read that you enjoyed your dinner experience in our Atrium restaurant and the design and features of our apartments. I have passed your feedback to Roman and Lena and also their direct managers.

Once again thank you for your valuable feedback and I hope I may have the pleasure of welcoming you back to Grosvenor House Apartments in near future.

Kind regards

Michal Pekny
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, NE
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 18, 2012

We booked a studio and received an upgrade to a one bedroom apartment and it was fabulous. The room is modern and sophisticated and has everything anyone needs, refrigerator, washer dryer, and dishwasher. The bathroom was huge, with separated facilities, and the shower was amazing. The staff was incredibly helpful, always willing to do anything they can to make the stay pleasant. The location is great, right on Park Lane, across from Hyde Park, with a short walk to Oxford Street for shopping. Most department stores have food halls, so it's easy to stock the refrigerator. We can't say enough about how much we enjoyed our stay and how wonderful this hotel and it's staff were to us. Truly, 5 stars aren't enough.

Room Tip: I believe all rooms will be wonderful. We had an interior room that faced the courtyard, an exterio...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank omahatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Suites by Jumeirah Living

Property: Grosvenor House Suites by Jumeirah Living
Address: Park Lane | Corner of Mount Street, London W1K 7TN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Business Hotel in London
#46 Family Hotel in London
#152 Romantic Hotel in London
#178 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House Suites by Jumeirah Living 5*
Number of rooms: 130
Official Description (provided by the hotel):
With an exclusive Park Lane address, Grosvenor House Suites by Jumeirah Living combines the luxuries of a full serviced apartment with the discretion, comfort and security of a private Mayfair residence. The property boasts 130 contemporary suites ranging from studios to one, two, three and four bedroom suites to our four and five bedroom penthouses, with balconies overlooking Hyde Park and Mayfair. The suites offer full kitchen facilities, separate dining and lounge areas, complimentary wireless internet access, daily housekeeping service, all day casual dining in the Atrium, 24 hour room service, on site fitness room and an extensive list of exclusive At Home services provided by our dedicated Residence Concierge team. ... more   less 
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Also Known As:
Grosvenor House Suites By Jumeirah Living London, England

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