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Review of Haverstock Hotel

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Haverstock Hotel
Ranked #167 of 579 London B&B and Inns
Reviewed February 4, 2014

The staff at this hotel were friendly and polite. Rooms were small but arranged well. Avoid any ground floor and basement rooms as they are next to the air conditioning units. Very noisy! It also meant on the ground floor the windows didn't open fully and when they did a load of smoke/steam came in I was luckily able to move rooms when I made a complaint to staff.

A colleague of mine who checked in later ended up in my original room and mentioned the fans are switched off from about 1am, which is too late. this also means that overnight there is no heating regulation in rooms - I for one was sweltering and my colleague freezing in their room.

Now for the big downside - the fire alarm went off in the middle of the night - this went on for 55 minutes! The manager was unavailable and not answering calls from the hotel staff or fire brigade which resulted in them not being able to turn off/reset the alarm. This sure did leave us with headaches!

Would stay again provided in an upstairs room and if they have now given all staff their fire training.

Room Tip: Avoid basement and ground floor rooms
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  • Stayed: January 2014, traveled on business
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Thank samjaynec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 111 of 136 reviews

Reviewed January 29, 2014

I stayed at the Haverstock Hotel for a few days for work and I have to say it is one of the best Boutique hotels I have stayed in for a while. It is in a very central location, a 2 minute walk Belsize Park station and a short stroll up the road to camden. Surrounded by all kinds of restaurants and coffee shops and right next door to a lovely little Italian Restaurant. On arrival I was greeted by a very helpful receptionist who showed me to my room and carried on being extremely helpful throughout my stay. The room was lovely with very modern decor and a fantastically comfortable bed which led to a great few nights sleep. The rooms are fully equipped with Sky tv and free wifi was free is a massive bonus. The housekeepers would leave bottles of water and chocolates in the room daily. All in all i really enjoyed my stay at this hotel and wouldn't hesitate in recommending it to anybody else. I will definitely stay here again.

Room Tip: Double room on the second floor
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  • Stayed: January 2014, traveled on business
    • Value
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    • Rooms
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Thank tashainy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

Stayed at the haverstock on the 25th jan 2014
Was a great hotel everything you need for a weekend stay 1.4 miles from the market 25 min walk hotel was clean and fresh plenty of tea coffee in your room nice powerful hair dryer clean crisp sheets and nice clean white towels beds were really comfy pillows were nice and firm and at £119.00 for a night with continental breakfast not bad at all

Stayed: January 2014, traveled as a couple
Thank Maxine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

On the website this hotel looks great, and to be fair to them, the quality of decor in the rooms is of a high standard, and the linen is fresh and clean.
On the downside:
-the double rooms are tiny, even for a single occupant.
-the tv didn't work
-the air con didn't work; seemingly because it was too noisy
-there is no thermostat in the room for adjusting the temperature.
-the sash windows haven't been fitted correctly resulting in draughts and excessive road noise.
-the windowless bathroom smelt stale, with no air freshener available.
-reception did nothing to resolve these issues.
-the cleaners start work at 6:45!

Stayed: January 2014, traveled on business
Thank Skiflachau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mariana r, Manager at Haverstock Hotel, responded to this reviewResponded March 20, 2014

Hi Skiflachau,

We are sorry to hear that your stay with us was not up to scratch.
With regards to the TV issue- It was a problem from the TV service provider- which has since been resolved.
The airconditioning unit has now been moved, therefore the noise problem has disappeared- and the units are working just fine. Our cleaners start work from 9 am.

The hotel had just been open a week when you stayed with us so unfotunately we did have some teething problems which have since been resolved.

Our aim is to make sure we provide our guests with the best service possible.

We thank you for your custom.

Haverstock Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

I booked this as an alternative to another Premier Inn for a business trip. The hotel is clean and modern, having been very recently refurbished.

However, my colleague and I were allocated rooms in the lower ground floor/basement. The room, although snug was very clean and modern with a spotless bathroom. The problem started in the evening as outside these basement rooms are all of the air conditioning fans, which are EXTREMELY loud! This lead to a dreadful nights sleep, in spite of the super comfy bed. I am sure however that as long as you avoid these lower ground rooms you will have a much better experience :)

Breakfast was extremely disappointing. I was expecting a lovely continental breakfast and was disappointed to find this consisted of croissants, cheap bread, 2 sugary cereals, salami and cheese, and smoked salmon with a few yoghurts. I had hoped for a boutque hotel to find a selection of artisan breads, pastries, yummy granola, local yoghurts etc.

I've also been disappointed by communication with the staff. Upon checking in I clearly informed the receptionist I would now be leaving a day earlier than planned and was therefore charged a nights less accomadation. However a day later I asked for my invoice and was told I was being charged for the last nights stay as I hadn't let them know in time I wouldn't be needing it and the system showed I'd be checking out on my orginal date!

Sadly I've cancelled my reservations for the following week, and will be returning to the Premier Inn up the road as it's a bit less hassle.

Room Tip: Avoid the basement at all costs! If I stayed here again I would specify on booking that I didn't...
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  • Stayed: January 2014, traveled on business
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    • Cleanliness
    • Service
1  Thank emmajanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

We stayed in room 103 , the room was immaculately clean and very modern. Plenty of plug sockets , sky channels all of them , complementary robe and slippers which was a lovely touch. The room was lovely and warm and the bed was comfortable.


I see some reviews are complaining about the size the of the rooms. I personally think the size is adequate for a weekend stay .

I didn't have breakfast but my partner did and he said it was continental & sufficient .

Location is beautifully Hampstead Heath only a tube ride into the the city , tube is located near hotel a couple of mins walk .

The hotel doesn't offer parking facilities , but there are parking spaces outside of the hotel were you can pay and display . Free after 6.30pm and free on Sundays so if your staying only a Saturday night then it's free parking .


The only negative comment I have is when we went to have a shower the hot water wouldnt work , so we had a cold shower disappointing . The next morning the shower was working and I had a lovely hot one .

The Restaraunt attached to the hotel is the Restaraunt were you have breakfast , we ate here at night, it was a cold night and we couldn't be bothered to walk the street to find something to eat so we chose the restaurant for convenience
Staff were courteous , menu wasn't great for an Italian , you expect to pay more in London but I have eaten in exclusive Restaurants in central london for less , in my option not worth the money and even if it is cold go and search for something better .

Would definitely recommend a stay at the Haverstock Hotel five out of five

To the management keep up the high standards

Stayed: December 2013, traveled as a couple
Thank Curlywhurly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013 via mobile

On the plus side all the staff are super friendly and available 24 hours, the hotel is brand new and very convenient to buses and tube, the breakfast is good and plentiful, and all the fixtures are new. But on the minus side the rooms are impossibly small, with no place to put your stuff, and it takes some shunting to coordinate two people around such a tight space. We had room 103, which looked out over the side street - we had no problem with noise, except when the fire alarm went off for no reason. Not sure why we had two toilet paper dispensers in the bathroom, especially when space is at such a premium.
Nice neighborhood, nice building, nice people, but not much sq footage for the $.

Stayed: January 2014, traveled as a couple
Thank Crabbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Haverstock Hotel

Address: 154 Haverstock Hill, London NW3 2AY, England (Formerly Haverstock Arms)
Location: United Kingdom > England > London
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #167 of 579 B&Bs / Inns in London
Price Range: $107 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Haverstock Hotel 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to The Haverstock Hotel, Hampstead, a lovingly restored public house formerly known as The Haverstock Arms, providing very modern, boutique accommodation. The minimalistic hotel is situated on Haverstock Hill between Belsize Park and Camden Town providing unrivalled access to what London has to offer, yet set within the relaxing surroundings, restaurants and bars of Hampstead.Not only are we ideally placed for you to explore all of London on our doorstep, Hampstead Village has a wealth of attractions including Hampstead Heath, Hampstead Theatre and upmarket boutiques. You will be spoilt for choice with London’s fabulous bars and restaurants’ providing the finest dining London has to offer. We have 19 Bedrooms each with Sky on Flat Screen TV’s, Air Conditioning and all the luxuries you would expect in a London Boutique Hotel. Our staff are on hand 24 hours a day and each booking includes continental breakfast and use of Wi-Fi throughout the hotel. ... more   less 
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Also Known As:
Haverstock Hotel London, England

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