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“Fantastic property--little out of way but worth it!”

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Holiday Inn London - Whitechapel
Ranked #180 of 1,069 Hotels in London
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Fantastic property--little out of way but worth it!”
Reviewed April 27, 2013

Located near Whitechapel tube station. Fantastic hotel not in the best location but would stay here again because of the large room size, comfort and price. Lots of indian food nearby at very reasonable price--quite delicious too! Staff very courteous---upgraded me to an executive suite which was huge---nice touch to offer a free chocolate bar in the room! Area is safe and can get to heathrow on the tube in about an hour. Very pleasantly surprised bu this clean, modern, spacious property.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank nuyu_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, May 1, 2013
Thank you for taking the time to share your views on your last stay with us here at Holiday Inn London Commercial Road. I was pleased to note you enjoyed your stay and found the hotel to be comfortable and exceeded your expectations. I look forward to welcoming you back in the near future.
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811 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
London, United Kingdom
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 27, 2013

This was my first time staying in this hotel - and it was great. New hotel, very nice rooms - bed was super comfortable. Nice and simple decor throughout. The location is a bit out of town, but it is great if you want to enjoy East London's as it is very close to Shoreditch, Old Street, etc. We had breakfast, and as always with Holiday Inn, it didn't disappoint - pancakes, eggs who you like it, etc.
What really made the stay was the staff at breakfast - they were so nice! I wish we could have more great staff like that everywhere! Well done!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulesM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, May 1, 2013
Thank you for taking the time to pass on your comments. I was very pleased to note you have a very enjoyable stay and liked the hotel, especially breakfast and the team serving it. Breakfast is a real focus for Holiday Inn as the most important meal of the day and one that can really set you up for a fantastic day. I'm pleased we delivered on that for you and look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 22, 2013

My boyfriend and I stayed here in April celebrating my birthday and our anniversary. Before getting to the hotel we emailed ahead to request a double room for our special occassion and quickly received a reply from a friendly staff member.
To our surprise/delight when we arrived we were upgraded to an executive room which was beyond words! Spacious, elegant and beautiful are just a few!
The staff were all so friendly from the receptionst at check-in to the cleaners in the hallway and we can't thank them enough. It's those small touches that make a difference.
It's a lovely hotel and easy to get to from Shadwell station - just a 5 minute walk through the market.
The only down side to our stay was a long walk to find a restaurant, although there are many take-away places and cafes around so you won't go hungry!
I would highly recommend for a short stay away and I would most definitely return in an instant. Thankyou to everyone there for giving us such a memorable stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scoll13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, May 1, 2013
Thank you for taking the time to pass on your comments following your weekend stay with us. I was pleased to read we were able to help make your birthday that little bit more special. I look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alnwick, United Kingdom
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 21, 2013

Excellent hotel and service from all staff at this hotel. For any UK Senior Citizens the No 15 bus runs from outside the hotel all the way to Regent St - for free with your bus pass!! Also get to Kings Cross with one change!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank pennyborgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, April 22, 2013
Thank you for taking the time to pass on your comments regarding your last stay with us. I was very pleased to read you had excellent service from the team and found the hotel to your liking. I look forward to welcoming you back to the hotel the next time you are in London.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 5 Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 20, 2013

Stayed here on business and it isn't in an ideal location - need to understand that it is out of the city, and not a lot around to eat other than fast food/kebab places

Rooms were nice - and very quiet. Found the bed nice - pillows were OK, but found the "soft" and "hard" tags that were put on them meaningless. Might as well take that gimmick away - as all were pretty much the same, and typical "old" hotel pillows

Breakfast was included - and was very friendly service. Fast service which was exactly what was needed. Only used the bar once - and that was also very friendly

Good place to stay - just need to understand that it is out of the way

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank triggeruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, April 22, 2013
Thank you for taking the time to pass on your feedback following your stay with us. I was very pleased to note you found the hotel a good place to stay and the breakfast was just what you needed in the morning. I will investigate your comment regarding the pillows as there should be a clear difference with the hard and soft pillows. Thank you for bring this to my attention. I look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 15, 2013

Stayed here for a two night stay with the families priority points. Amazing hotel considering the little points you pay in comparison to other HI hotels we have stayed in, in London.

The hotel is not in the nicest area of London but this should not out you off. After all hotels are a base and you spend little time in them. The DLR is only round the corner giving you direct access to bank UG where you can access all lines.

The hotel rooms are so comfy and spacious (club room) and you get the perfect night sleep

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Becky_T_1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, April 22, 2013
Thank you for your comments regarding your last stay. I was very pleased to read you had an enjoyable stay and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 14, 2013 via mobile

First time staying at this Holiday Inn and I wasn't disappointed.

As I am a priority club member on this occasion I stayed on a reward night.

My husband and I were warmly greeted and we were treated exceptionally by the reception desk. We had stayed elsewhere the night before and arrived at 11.30 expecting to just leave our bags with the concierge and check in later. Our room was made available immediately and we were allocated room 322 which was an executive room. It was huge!

It's a shame the location wasn't a bit more central but it was only a 10 min or so walk to Whitechapel underground. Unfortunately it did rain so made the walk less appealing.

Our check out was just as smooth and the sun was shining so we walked to Liverpool Street station via Pettycoat Lane Market which took about half an hour and 1.3 miles.

I would stay here again. Thank you.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoozyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn London - Whitechapel, responded to this review, April 15, 2013
Thank you for taking the time to pass on your comments following your last stay with us here at Holiday Inn London Commercial Road. I was very pleased to read you experienced a very warm welcome and had an enjoyable stay with us. I look forward to welcoming you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London - Whitechapel

Property: Holiday Inn London - Whitechapel
Address: 5 Cavell Street, London E1 2BP, England (Formerly Holiday Inn London - Commercial Road)
Phone Number:
Location: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#132 Business Hotel in London
#143 Luxury Hotel in London
#173 Romantic Hotel in London
#348 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Whitechapel 4*
Number of rooms: 133
Official Description (provided by the hotel):
Located in the heart of cosmopolitan East London with easy access to the City, the Holiday Inn London - Whitechapel (formally known as Holiday Inn London Commercial Road) is the ideal location to experience both historic and contemporary London: perfect for business or leisure. Our hotel boasts 133 modern, spacious rooms, designed for comfort and style, with panoramic views of iconic London landmarks such as the Gherkin, Tower Bridge and the Tower of London. You can expect to enjoy triple-glazed windows to ensure a peaceful stay in London, as well as complimentary wireless internet access, a free to use gym and many of the other useful amenities available in the hotel. The Academy conference centre, complete with four well-proportioned meeting rooms with natural daylight, has all the modern facilities you’ll need to ensure your meeting is a success. You can also relax and refuel with 24-hour room service and our in-house Traders Restaurant & Bar, offering a modern, international menu with family-friendly options. For business or leisure, whether you’re an individual traveller or planning a family trip, Holiday Inn London - Whitechapel is looking forward to welcoming you for a pleasant stay. *Please note we have changed our name to Holiday Inn London Whitechapel from Holiday Inn London Commercial Road* ... more   less 
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Also Known As:
Holiday Inn London - Whitechapel England

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