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“Great Stay and Great Staff”

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West Ham United Hotel
Ranked #661 of 1,068 Hotels in London
Ontario Canada
Level 6 Contributor
178 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Great Stay and Great Staff”
Reviewed May 24, 2009

We are from Canada and planned a 3 week vacation around England. Must husband loves football (go Leeds United!) so we had decided to visit other stadiums all across England. We came across this in Laterooms and I thought it would be fun for us to stay at a football club for our three nights in east London. First off not knowing London and working from a map it took a bit for us to find. Once we arrived our first impression of the area around the stadium was a little disappointing as it looked a little dodgy to say the least. This impression proved to be very wrong. We walked early morning and late at night back and forth to the tube to the hotel and never encountered anything or saw anything that made me feel unsafe. It was very lively area even late at night.
The hotel itself was amazing. When you arrive you pass through the large gates and have ample free secured parking - no mesing with pases or tickets or window displays! The reception area is very nice and the staff very proffessional. They treated us like VIP's which is more than I can say for the 4 Star hotels in England that we stayed at. Our room was on the second floor and had everything we needed. It is amazing to wake up and draw the curtains and see the pitch and stadium. The Floor to ceiling room lengthed window is lock but the view is terrific and the pictures turned out great. I should mention that there are no fridges in the room though. We ate twice in the restaurant. The food was good and plenty of it. The bar staff was friendly and helpful. When it came time to check out we discussed with the receptionist how we had been touring stadiums but were unable to be there for a tour of their facility. Within 5 minutes we had a private tour of the stadium that included a walk through the tunnel and onto the pitch. Their club is amazing. The players area far surpassed every club we had been to even Liverpool. They treat their players and staff very well and their acadamy is amazing. Although my husband remains a Leeds United fan for life, I have chosen to become a West Ham United Supporter. Did I mention the team store is right beside the main front door. We paid 69 sterling and if I am fortunate enough to return to England I will still there again.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monetsgardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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330 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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hertfordshire
Level 6 Contributor
151 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed November 3, 2008

I can only re-iterate what others are saying about this hotel, everything was excellent. Breakfast choice was amazing & the staff were very attentive & friendly. A clean, spacious, friendly hotel, with free parking. What more you could you want from a hotel?

  • Liked — Everything
  • Disliked — Nothing at all
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon, United Kingdom
Level 6 Contributor
732 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 577 helpful votes
Reviewed August 16, 2008

We chose the West Ham United Hotel simply on price and location after a search on laterooms.co.uk without even knowing beforehand that the football club had a hotel! What counted for us was that it was close enough to the O2 Arena for a concert later that evening. We paid 70 pounds for a double room overlooking the pitch and this included parking and breakfast.

The room itself was reasonably clean, and pretty basic with a small shower room and a desk and TV. There was a kettle with the usual budget tea and coffee making facilities. From a large balcony window, you could see over the West Ham pitch and ground though the window itself was locked so that you could not go outside into the executive box itself.

Breakfast was a buffet that was of reasonable quality (above average for an English buffet, but nowhere near as good as a freshly cooked breakfast). There's a restaurant in the hotel that had a decent sounding menu at least, but we didn't try it as we left for the O2 around 5pm.

The football ground and the hotel are located very close to a tube station (2 minutes' walk) and we were easily able to find a parking space in the car park next to the stadium (included in the room rate). It's very easy to reach as it's around 5-10 minutes drive from the North Circular and about 10-15 minutes from the end of the M11, which was a big bonus for us too.

The Tube to the O2 involves one change, but each leg of the journey is only a couple of stops and you stay in Zone 3 for the trip to North Greenwich. We probably took around 10 minutes from leaving the Hotel to arriving in North Greenwich and coming back was not much slower.

Overall I'd say that that the hotel is of the quality of a mid-range chain hotel in the UK, but the location and cost for London was the clincher for us. Hotels near the O2 were double the price when we looked to book.

  • Liked — Value for money
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank masaccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, United Kingdom
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 22, 2008

We have just returned from a three night stay at the Quality Hotel in West Ham. The staff were very helpful and friendly and genuinely seemed happy to be there. The breakfast was excellent and the service again was superb. There is free parking right outside which is unusual to find in London. The nearest tube station is approximately 300 yards away and you can buy a ticket after 9.30 for £5.90 which will take you around central London by bus or tube for the whole day. The rooms which are the West Ham directors boxes on match days are very comfortable and well fitted out.

  • Liked — The service given by the staff.
  • Disliked — I can't think of anything.
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank trurogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 8, 2008

I've stayed here a couple of times and our stay has been perfect on both occasions. The rooms are superb value for money and for the class of hotel its by far one of the best in the local area. The room itself it very clean and cosy with nice furniture and decor all round. The view is very unique being the actual football pitch! The bathroom is clean and confortable although not entirely modern and on one of our stays the shower wasn't really up to scratch but we didn't mind too much as the room itself made up for it. The hotel is located at the quieter end of a very busy high street. There are many takeaways, restaurants and shops nearby and also a huge market which is on everyday. There is a drinking and dining area near the reception but I have not tried either.

  • Liked — Cleansiness and confort
  • Disliked — Bathroom could do with a little touching up
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank london_traveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 12, 2008

I stayed for 4 nights on business and was very impressed. The room was spacious and the views over the ground were awesome. Only shame was not being able to access the balcony or the mini bar!

The staff were friendly, efficient and very helpful. Offering good advice on local eateries and pubs (where to go and where to avoid!).

Breakfast was great, fresh fruit, selection of cereals, pastries and fully cooked as well. The Service at breakfast was impeccable.

Only 5/10 mins walk away from Upton Park tube so easy access into Liverpool Street.

Would definitely go back.

  • Liked — Fantastic Views
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Trashtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 9, 2008

I'd like to confirm other reviews in saying, you don't have to like football to stay there, I am not a football fan but I thought the hotel was a brilliant and unique idea.

The hotel is situated in the football stadium, overlooking the pitch, over 2 floors. They're corporate VIP boxes during the games that get converted to a bedroom out of season or when no games are on.

The area looks intimidating but I haven't had any trouble there, the tube station is couple of minutes walk away.

Plenty of take away places around the stadium that are very cheap, I only tried a curry restaurant called Rajja which was excellent. The food in the hotel is great and cheap too.

All in all, you should try to stay in the hotel at least once for entertainment and novelty value, for those who read my other reviews, I wasn't impressed with the Quality Hotel in Brighton (No longer there) so I had reservations about going to another Quality Hotel, but I am glad I did, this is an excellent hotel.

  • Liked — Location, price and uniqueness
  • Disliked — Area felt intimedating
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BlindNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Ham United Hotel

Property: West Ham United Hotel
Address: Boleyn Ground Green Street | W Ham United Football Club, London E13 9AZ, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#289 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — West Ham United Hotel 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Quality Inn London
West Ham United London
West Ham United Hotel London, England

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