The premium linens can't hide an old or uncomfortable mattress. This was especially disappointing because my husband upgraded our room to a suite (not inexpensive!) for our 3 night stay. Additionally, the water in the sink didn't drain very well - something housekeeping surely noticed but did not address. The shower was very small - almost impossible to move in. And, there was insufficient lighting -the couch area needed a lamp or overhead lighting. The staff, on the other hand, was exceptional. Very courteous, helpful and professional. Plus, the place smells wonderful when you enter the hotel. This was our second stay at the hotel, mostly because of it's great location. We will stay elsewhere next visit. Just didn't find it worth the money.
- Official Description (provided by the hotel):
- Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more less
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- Also Known As:
- Sofitel St James London Hotel London
- Accor St James London
- Sofitel London St James England
- London Sofitel St James