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Sofitel London St James
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Reviews (4,339)
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1,490 - 1,495 of 4,339 reviews
Reviewed December 31, 2013

Called in as the IoD opposite was closed. Very comfortable coffee shop and we were served superb coffee. At £3.50 per person this makes Costa and similar very poor value for money.

Now, here's the interesting thing. If you want really good coffee in London, a branded coffee shop such as Costa or the uniquely dreadful Starbucks is NOT the place to go. Just walk into any five star hotel and order coffee in the lounge. You'll pay about the same and you'll get superb service and seating thrown in. No more artificial sincerity and familiarity from Starbucks or who ever.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded December 31, 2013

Thank you for those lines about our extremely tasty coffee!

Indeed we genuinely love to indulge all of our guests.

Next time you come over may I suggest you to try our restaurant The Balcon as well as our St James Bar. I am sure you will very much enjoy those two places.

We look forward to welcoming you back soon.

Au revoir,
Denis

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Reviewed December 31, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded January 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 30, 2013

I stayed here for just one night with a friend whilst in London. Everything about the hotel was perfect, from the seamless check in, bag arriving quickly to my room and the service was always with a smile. The room itself was large by London standards with 2 very comfortable twin beds. The bathroom had Bulgari toiletries and there was a separate bath and shower. The shower cubicle was large and plenty of power in the water coming from the rain shower head.
We had a couple of drinks in the bar, again service was very good and our coats were hung up for us.
The concierge found us a taxi within a minute on a dreadful winter's night
Breakfast was also very good, but quite pricey. Plenty of hot and cold choices
The hotel was in a very good position in St James and pretty close to lots of sights. I would definitely stay here again when in London

Stayed: December 2013, traveled with friends
Thank lisasplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded December 30, 2013

I am so pleased to hear that your stay with us was "perfect". Thank you for this wonderful feedback.

Indeed we strive to provide high standards of service.

We are looking forward to welcoming you back soon at Sofitel London St James.

A bientôt,
Denis

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Reviewed December 29, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded December 30, 2013

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Reviewed December 27, 2013

Sofitel St James is in a great location, just at the end of Regent St. My Wife & I had afternoon tea in the Rose Lounge. The service was excellent. You can choose from a number of different teas from the menu. I stared with a champagne cocktail which was very refreshing. Good choice of sandwiches, lovely fresh scones with clotted cream, jam and lemon curd! Then you have a choice of cakes from the cake trolley. We were not rushed and the cost is very good value compared to other 5* hotels in London. Highly recommended.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank SuperDonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded December 29, 2013

Deare Sir,

I am truly glad to hear that you and your wife have very much enjoyed our Champagne Afternoon Tea. We love to indulge our guests with warm standards of service.

We look forward to your next visit. Next time please pay a visit to our St James Bar. The atmosphere is amazing, very cozy.

Au revoir,
Denis.

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