We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A WONDERFUL STAY” 5 of 5 stars
Review of Sofitel London St James

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sofitel London St James
Ranked #31 of 1,066 Hotels in London
Certificate of Excellence
São Paulo
Level Contributor
149 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“A WONDERFUL STAY”
5 of 5 stars Reviewed September 13, 2013

I have never received a better service in any other hotel. All the staff was perfect.
Since the reservation through the web site I noted that my my choice was correct.
The location of the hotel is great and the room was perfect.
I will certainly return to the hotel and also stay at other Sofitel hotels expecting to receive the same kind of service.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank debiasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 16, 2013
Thank you for such lovely a feedback!

Indeed we have a passion for our guests and we love to indulge them. I am truly glad to hear that you have very much enjoyed your experience at Sofitel London St James.

We look forward to your next visit.

Até breve.

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,424 reviews from our community

Traveler rating
    2,716
    538
    110
    39
    21
See reviews for
781
1,496
244
536
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canton, Ohio
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
5 of 5 stars Reviewed September 10, 2013

The Sofitel St. James is one of those extraordinarily elegant old hotels that oozes comfort and impeccable service, and makes you wish you never had to leave. Its location, a 2 minute walk from the Piccadilly tube stop, makes it convenient to anywhere in London. The rooms are not huge, but are awash in all the comforts you could want, including uber-comfortable beds and well-appointed bathrooms with Hermes toiletries and luxuriously plush towels. The staff are welcoming and attentive to any help you need with dinner or theater reservations and assistance in navigating transportation in the city. The glass bowl of handmade fruit lollies at the reception desk was a nice touch, as was the shot glass of fruit juice offered at check-in. Our stay there was absolutely flawless and stress-free. HIGHLY recommend this wonderful French hotel!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank blndgenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 11, 2013
I thank you for such wonderful a feedback!

I love to hear satisfied guests with our "impeccable service". We put a lot into providing outstanding standards of service and I am glad to read that we have exceeded your expectations.

I also thank you for recommending Sofitel London St James to your entourage.

We look forward to welcoming you back very soon.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 9, 2013

I've stayed at this property many times and they are holding to a high standard in all respects. The only drawbacks for the business traveler, depending upon how/when you book, are possibly high costs for the rooms and a relatively limited fitness facility.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank living0naplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 10, 2013
I am extremely pleased to hear that we are keeping up with high standards of service. Indeed we do our utmost to exceed our guests expectations.

Regarding our So-FIT, it has got the latest Technogym devices.

We look forward to your next visit.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

Julie and I loved this hotel. When we arrived, we were invited to the bar for tea (it was 2:00 PM) since our rooms were not yet ready. Then, every evening, we ended our day in the bar talking about our adventures.

The staff was professional and accommodating. The rooms were well appointed and quiet. The restaurant was excellent for breakfast (it's the only meal we had at the hotel). Candidly, I cannot think of anything I didn't like about this hotel. They even provided umbrellas for my entire family, even though two of them were not hotel guests!

I highly recommend the Sofitel. It's in the center of the city, right near all the sites you are going to want to visit.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sammeerskc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 9, 2013
What a great feedback! Thank you for that!

Indeed we do our utmost to satisfy our guests expectations and I am truly glad to hear that you have enjoyed everything about your stay. You have made our day!

I also thank you for recommending Sofitel London St James to your entourage.

We look forward to welcoming you back with our undivided attention.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

I cannot state how much I enjoyed my stay at the hotel. We had interconnecting rooms (kids) and the layout of both rooms was absolutely perfect. Service by all (front staff, concierge, room service, room cleanup) was absolutely the best I have experienced at any hotel. The location was great - only 30 seconds from the Piccadilly Train Station. Right next to Buckingham Palace. Rooms were very clean (serviced twice a day) and the beds were great.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank dahanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 9, 2013
I am truly pleased to hear that you have adored your stay at Sofitel London St James.

Indeed we do our utmost to fulfill and exceed our guests expectations. I am glad to read that we have achieved our aim.

We look forward to welcoming you back with our undivided attention.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brno, Czech Republic
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 5, 2013

This time I got a smaller room that by far was not as nice as the last time but still the room was not too small (by London standards), clean, with bath tub and shower, free WiFi and complimentary water (or so I hope :) ). The bar is great and this time there were no fancy statues around the hotel that would embarass young ladies. Overall good experience, the only reason for not rating it at 5 stars is that for the value the price tag is still a bit too high (even by London standards).
At least I could see that my neighbour paid the same rate as I when I found neighbouring room's bill under my door. I realised it wasn't mine only when I saw charge for breakfast which I did not have and I was about to call reception to settle it ;)

Stayed September 2013, traveled solo
Helpful?
Thank Karel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 9, 2013
I thank you for your feedback.

I am pleased to hear that you have had a very good stay!

Rate wise it all depends on supply and demand I am afraid.

We look forward to welcoming you back.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Trafalgar Square / Embankment
Haymarket Hotel
Haymarket Hotel
#17 of 1,066 in London
5.0 of 5 stars 676 reviews
Westminster
Conrad London St. James
Conrad London St. James
#40 of 1,066 in London
4.5 of 5 stars 2,189 reviews
St. James's
The Stafford London
The Stafford London
#35 of 1,066 in London
4.5 of 5 stars 925 reviews
Show Prices
Show Prices
Show Prices
St. James's
The Ritz London
The Ritz London
#26 of 1,066 in London
4.5 of 5 stars 2,827 reviews
Soho
The Piccadilly London West End
Soho
Hotel Cafe Royal
Hotel Cafe Royal
#41 of 1,066 in London
4.5 of 5 stars 929 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel London St James? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#31 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon" , an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, ACCOR, Orbitz, TripOnline SA, Priceline, Hotwire, Travelocity, Expedia, HotelTravel.com, Cheap Tickets, Agoda, Booking.com and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing