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“We hated to leave!”

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Sofitel London St James
Ranked #24 of 1,068 Hotels in London
Certificate of Excellence
Nashville, Tennessee
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“We hated to leave!”
Reviewed September 1, 2013

This was our first experience with a Sofitel hotel, but definitely not our first with a luxury one. We have now been spoiled for any other London hotel. The location was perfect, the room and bathroom large and sparkling clean, and the food in The Balcon was excellent. And we can't say enough about the staff. Not only did we receive excellent service from the concierge staff prior to our arrival, any potential or actual problem during our stay was dealt with efficiently and cheerfully. The whole staff seemed genuinely glad to see us each day, and by the end of the 3rd day greeted us by name. We would not hesitate to recommend this Sofitel to anyone and hope to be back sometime soon again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Elise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 2, 2013
I am truly glad that you have noticed and mentioned in your positive feedback our genuine interaction with guests. Indeed we love to indulge all of our guests.

I also thank you for recommending Sofitel London St James and I hope you will be back soon.

A tres bientot.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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New Delhi
Level 6 Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 1, 2013

Probably the best part of this luxury hotel is its location - just a short walk to Piccadilly, the Theaters and restaurants. The rooms are very well appointed and comfortable. Service is excellent perhaps a tad impersonal, but certainly efficient. Rooms are well appointed with luxury toiletries.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Dsareen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 2, 2013
Indeed our central yet quiet location is an important asset to our hotel.

I also thank you for pointing out our excellent service.

We look forward to welcoming you back.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 30, 2013

We just came back from a one week stay at the Sofitel with our 3 kids ages, 15,13 and 10. Before our arrival we received an e-mail asking us for our duvet and pillow preferences as well as our newspaper preferences. We just assumed it was another questionnaire from a hotel but when we arrived we found everything we requested in the rooms. We had connecting rooms-2 very large oversized rooms, one with a king bed and the other room with 2 doubles and a rollaway. All the beds and duvets were super comfortable. The bathrooms were super large as well with Shower stall, marble floor and jacuzzi type bathtub, not to mention the amazing water pressure in the shower. Let me not forget the heated towel racks which the kids loved putting there pajamas on to warm them up before bed. Now for the location. You could not ask for a more centrally located hotel. It is steps from Picadilly Circus, Trafalgar Square, Regents Street, Leicester Square. And the list goes one. We could not believe how many places were in walking distance and we only realized this after taking the train to one location and realizing that it was right around the corner from the hotel-who knew! The concierge is one of the best aspects of this hotel. All the lovely people that we dealt with at the concierge were so helpful and patient, Guiliume, Oliver, Julian to name a few of the friendly people at Concierge were always giving us great tips on when to go to places to avoid lines as well as directions on the tube to go meet relatives in the suburbs. We also enjoyed the breakfast buffet at the hotel, it had a good variety of foods and the kids also loved it. All in all we had a great stay there and the kids could not wait to get back to the hotel each night because it was so comfortable. We would definitely stay at the Sofitel again on another stay in London.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Steph003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 2, 2013
I thank you for your words of praise regarding our high standards of service.

Indeed the Concierge Team is a huge asset to the hotel. They can read our guests.

We look forward to welcoming the family back!

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 30, 2013

We stayed here on 27th August and the hotel was amazing, the staff were all friendly and helpful, making us feel very much at home. A prime location within walking distance to many of Londons tourist attractions.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevehunt1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 2, 2013
I am glad to hear that you have had such a pleasant experience at Sofitel London St James.

We look forward to many other stays!

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Bermuda
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed August 30, 2013

Lovely hotel and fantastic service from all the staff. Very convenient location for shops and restaurants. Stayed in a junior suite which was expensive but exteremly comfortable and spacious. Staff could not have been more helpful - especially housekeeping and room service. Best 5 star hotel I have stayed at in London.

Wish we could have stayed longer !!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PFW401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, September 2, 2013
I thank you for your positive feedback as it made me feel very proud of my whole team.

I was truly glad to hear that Sofitel London St James is "the best 5 star hotel" you have been in London.

We look forward to your next stay.

A bientôt.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2013 via mobile

Perfect location, Excellent service (really fast room service) attention to detail, clean, yummy breakfast, amazing spa facilities, smiling people and the General Manager always available. True 5 star experience !!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaiah_eu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, August 29, 2013
I am thankful for your kind, flatterring review mentioning all departments in the hotel.

We do our utmost to please our guests and I am glad to hear that we have once again achieved our aim.

We look forward to welcoming you back soon.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2013

In the St James' Sofitel with 3 teenagers celebrating my daughter's birthday. A casual mention of this resulted in a lovely cake left in their room and to their delight. Everything else was also great and my young guests loved their stay and I was able to retreat to my very comfortable room when need be!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, August 28, 2013
We love to pleasantly surprise our guests. I am glad to hear that we have achieved our aim with your daughter's birthday celebration cake.

We look forward to welcoming you all back.

A bientôt,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#24 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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